Method and system for a multitenancy telephone network

• US 9,357,047 B2
• Filed: 02/19/2015
• Issued: 05/31/2016
• Est. Priority Date: 03/02/2009
• Status: Active Grant

• Current Assignee: Twilio, Inc.
• Original Assignee: Twilio, Inc.
• Inventors: Lawson, Jeff, Wolthuis, John, Cooke, Evan
• Primary Examiner(s): NGUYEN, QUYNH H
• Application Number:
  US14/626,427
• Publication Number:
  US 20150163333A1
• Time in Patent Office: 467 Days
• Field of Search: 379/220.01, 379/265.09
• US Class Current: 1/1
• CPC Class Codes: G06F 9/505 considering the load
• CPC Class Codes: G06F 9/5077 Logical partitioning of resources; Management or configuration of virtualized resources specific details on emulation or internal functioning of virtual machines G06F9/455
• CPC Class Codes: G06F 9/5083 Techniques for rebalancing the load in a distributed system
• CPC Class Codes: H04L 47/125 by balancing the load, e.g. traffic engineering
• CPC Class Codes: H04L 61/2564 for a higher-layer protocol, e.g. for session initiation protocol [SIP]
• CPC Class Codes: H04L 65/1016 IP multimedia subsystem [IMS]
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04L 67/1008 based on parameters of servers, e.g. available memory or workload monitoring of computer activity G06F11/30
• CPC Class Codes: H04M 1/2473 Telephone terminals interfacing a personal computer, e.g. using an API (Application Programming Interface) details of API H04M7/0021
• CPC Class Codes: H04M 15/34 Charging, billing or metering arrangements for private branch exchanges
• CPC Class Codes: H04M 2201/39 using speech synthesis
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04M 3/367 Traffic or load control
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/5158 in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26
• CPC Class Codes: H04M 3/523 with call distribution or queueing
• CPC Class Codes: H04M 3/5235 Dependent on call type or called number [DNIS]
• CPC Class Codes: H04M 7/0033 Notification or handling of incoming calls by a computer
• CPC Class Codes: H04M 7/006 : Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: Y02D 10/00 : Energy efficient computing, e.g. low power processors, power management or thermal management

Abstract

A method and system for operating a multitenancy telephony system including a call queue that stores call requests received from a plurality of users; an expandable and contractible telephony resource cluster that establishes call sessions for call requests; a analysis system that calculates capacity requirements of the system; a resource allocator that manages the scaling and operation of the telephony resource cluster; and a plurality of telephony network channels that are used as telephony communication channels for call sessions.

Claims

1. A method for processing a telephony communication comprising:

at a telephony network;

associating an application resource of a first telephony application with a first telephony endpoint of a first account of the telephony network;

associating an application resource of a second telephony application with a second telephony endpoint of a second account of the telephony network;

initiating a first telephony session for a telephony communication to the first telephony endpoint;

at a resource of a telephony resource cluster of the telephony network, processing the first telephony session with the first telephony application by requesting telephony instructions of the first telephony application from the application resource of the first telephony application;

initiating a second telephony session for a telephony communication to the second telephony endpoint;

mapping the second telephony application to the second telephony session;

at a resource of the telephony resource cluster, processing the second telephony session with the second telephony application by requesting telephony instructions of the second telephony application from the application resource of the second telephony application.

2. The method of claim 1, wherein the application resource of the first telephony application is specified by a URI (Universal Resource Identifier).

3. The method of claim 1, further comprising, at the telephony network mapping the first telephony application to the first telephony session.

4. The method of claim 1, wherein processing the first telephony session comprises:

the telephony network retrieving the telephony instructions of the first telephony application by sending an HTTP request to the application resource of the first telephony application.

5. The method of claim 4, wherein an operator of the first telephony application is a first user of the telephony network, and wherein an operator of the telephony network is different from the operator of the first telephony application.

6. The method of claim 5, wherein the first telephony application includes at least one of a call center, a Private Branch Exchange (PBX), a phone tree, a telephony phone application, a VOIP service, an SMS service, and a MMS service.

7. The method of claim 1,

wherein the telephony network includes a telephony resource cluster, the telephony resource cluster including at least one call router,

wherein the resource of the telephony resource cluster is a call router,

wherein the call router initiates the first telephony session, and

wherein the call router processes the first telephony session with the first telephony application.

8. The method of claim 7, wherein the first telephony endpoint is configured for use by the first account, wherein the first telephony application is an application of a first external server, and wherein the first external server is an external server of a first account holder of the first account.