Systems and methods for using caller data to electronically disseminate a message

• US 9,357,067 B2
• Filed: 11/30/2012
• Issued: 05/31/2016
• Est. Priority Date: 11/30/2012
• Status: Active Grant

• Current Assignee: Tribune Broadcasting Company Incorporated (Nexstar Media Group, Inc.)
• Original Assignee: Tribune Broadcasting Company Incorporated (Nexstar Media Group, Inc.)
• Inventors: Hundemer, Hank J.
• Primary Examiner(s): Phan, Joseph T
• Application Number:
  US13/691,287
• Publication Number:
  US 20140153704A1
• Time in Patent Office: 1,278 Days
• Field of Search: 379/88.12
• US Class Current: 1/1
• CPC Class Codes: H04M 2203/256 comprising a service specific user interface
• CPC Class Codes: H04M 2203/651 Text message transmission triggered by call automatic reactions in messaging within packet-switching networks H04L51/02
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04M 3/53375 Message broadcasting
• CPC Class Codes: H04M 3/537 Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04M 7/0042 where the data service is a text-based messaging service H04M7/0054 takes precedence
• CPC Class Codes: H04M 7/0054 where the data service is an electronic mail service

Abstract

Disclosed herein are systems and methods for using caller data to electronically disseminate a message. In one aspect, a method involves (i) a phone switch receiving a phone call and corresponding caller data, (ii) the phone switch sending to a record manager, the caller data, (iii) the record manager receiving the sent caller data, and (iv) responsive to the record manager receiving the sent caller data, the record manager (a) retrieving from a data storage, a school identifier corresponding to the received caller data, and (b) causing a notification system to electronically disseminate a message, wherein the message indicates that an updated operational-status of a school identified by the retrieved school identifier is expected soon.

Claims

1. A method comprising:

a phone switch receiving a phone call and corresponding caller data;

the phone switch sending to a record manager, the caller data;

the record manager receiving the sent caller data; and

responsive to the record manager receiving the sent caller data, the record manager (i) retrieving from a data storage, a school identifier corresponding to the received caller data, and (ii) causing a notification system to electronically disseminate a message, wherein the message indicates that an updated operational-status of a school identified by the retrieved school identifier is expected soon.

2. The method of claim 1, further comprising:

the phone switch sending to a phone terminal, the received phone call; and

the phone terminal receiving and answering the sent phone call, thereby causing the sent phone call to become active, wherein the record manager causing the notification system to electronically disseminate the message occurs contemporaneously while the sent phone call is active.

3. The method of claim 1, wherein the school identifier comprises a school name.

4. The method of claim 3, wherein the message indicates that a phone call has been received from a school identified by the school name.

5. The method of claim 3, wherein the message indicates that an updated closing-related operational-status of a school identified by the school name is expected soon.

6. The method of claim 1, wherein the received caller data comprises one of caller identification (caller ID) data and automatic number identification (ANI) data.

7. The method of claim 1, further comprising:

the record manager retrieving from the data storage, administrator verification data corresponding to the received caller data;

the record manager determining a workstation terminal that corresponds to a phone terminal that received the phone call from the phone switch; and

the record manager sending to the determined workstation, the retrieved school identifier and the retrieved administrator verification data.

8. The method of claim 7, wherein the message is a first message, the method further comprising:

the workstation terminal receiving the sent school identifier and the sent administrator verification data;

the workstation terminal displaying via a user interface, the received school identifier and the retrieved administrator verification data;

the workstation terminal receiving via the user interface, an operational-status of a school identified by the received school identifier;

the workstation terminal sending to the record manager, the received operational-status;

the record manager receiving the sent operational-status; and

responsive to the record manager receiving the sent operational-status, the record manager causing the notification system to electronically disseminate a second message, wherein the second message indicates the received operational status of the school identified by the retrieved school identifier.

9. A method comprising:

receiving caller data corresponding to a phone call; and

responsive to receiving the caller data, (i) retrieving from a data storage, a school identifier corresponding to the received caller data, and (ii) causing a notification system to electronically disseminate a message, wherein the message indicates that an updated operational-status of a school identified by the retrieved school identifier is expected soon.

10. The method of claim 9, wherein causing the notification system to electronically disseminate the message occurs contemporaneously while the phone call is active.

11. The method of claim 9, wherein the school identifier comprises a school name.

12. The method of claim 11, wherein the message indicates that a phone call has been received from a school identified by the school name.

13. The method of claim 12, wherein the message indicates that an updated closing-related operational-status update of a school identified by the school name is expected soon.

14. The method of claim 12, wherein the caller data comprises one of caller identification (caller ID) data and automatic number identification (ANI) data.

15. The method of claim 9, further comprising:

receiving administrator verification data corresponding to the received caller data;

determining a workstation terminal that corresponds to a phone terminal that received the phone call; and

sending to the determined workstation, the retrieved school identifier and the retrieved administrator verification data.

16. The method of claim 15, wherein the message is a first message, the method further comprising:

receiving an operational status of a school identified by the retrieved school identifier; and

responsive to receiving the operational status, causing the notification system to electronically disseminate a second message, wherein the second message indicates the received operational-status of the school identified by the retrieved school identifier.

17. A system comprising:

a phone switch; and

a record manager having a data storage, wherein the record manager is connected to the phone switch and to a notification system,

wherein the phone switch is configured for;

(i) receiving a phone call and corresponding caller data, and (ii) sending the caller data to the record manager, and

wherein the record manager is configured for;

(i) receiving the sent caller data, and (ii) responsive to the record manager receiving the sent caller data, (a) retrieving from the data storage, a location-based organization (LBO) identifier corresponding to the received caller data, and (b) causing the notification system to electronically disseminate a message.

18. The system of claim 17, wherein the LBO identifier comprises a school identifier.

19. The system of claim 17, wherein the LBO identifier comprises a business identifier.

20. The system of claim 17, wherein causing the notification system to electronically disseminate the message occurs contemporaneously while the phone call is active.