System and method for using business services

• US 9,361,593 B2
• Filed: 06/13/2002
• Issued: 06/07/2016
• Est. Priority Date: 03/30/2001
• Status: Active Grant

• Current Assignee: Oracle America, Inc. (Oracle Corporation)
• Original Assignee: Oracle America, Inc. (Oracle Corporation)
• Inventors: Ambrose, Jesse, Hastings, Mark Curtis, Suklikar, Atul
• Primary Examiner(s): OUELLETTE, JONATHAN P
• Application Number:
  US10/170,211
• Publication Number:
  US 20070208605A1
• Time in Patent Office: 5,108 Days
• Field of Search: 705 11-912, 705/304
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A system and method for using business services within a customer relationship management (CRM) application. Business services are objects that encapsulate and simplify the use of some set of functionality. The CRM application includes an object manager that manages business objects as well as business services. Business objects are associated with data stored in the application database. Business services operate or act upon business objects to achieve a particular goal. Business services include methods that can be invoked and properties that maintain information about the state of a process during execution.

Claims

1. A computer system comprising:

a processor, communicatively coupled to a non-transitory computer readable storage medium and configured to implement a customer relationship management (CRM) system configured to support a plurality of customers, wherein said CRM system comprises

a CRM application, and

a particular business service data object, wherein

said particular business service data object comprises at least one of

an internal business service data object that is defined within said CRM application, wherein

 

the internal business service data object is compiled for distribution to an end user, or

an external business service data object that is defined in a database, wherein

 

the external business service data object is configured to be distributed to a disconnected user through a synchronization method, and

said particular business service data object is configured to

receive an invocation of a first operation from an external application via a standard object interface, and

perform said first operation on a first business object of a plurality of said business objects, using said processor, and

said external application is external to said CRM system and is configured to access said particular business service data object by initially searching a list of external business service data objects and, if said particular business service data object is not present in said list of external business service data objects, searching a list of internal business service data objects.

2. The system of claim 1, wherein

said plurality of said business objects comprises a business component, and

said business component comprises an encapsulation of said first business object.

3. The system of claim 1, wherein

said first business object maintains information about a state of a process executed by said particular business service data object, and

said plurality of said business objects defines rules for said particular business service data object.

4. The system of claim 1, further comprising:

a data exchange layer, wherein

said data exchange layer couples said CRM system and said database, and

said CRM system further comprises a data manager.

5. The system of claim 1, wherein

said particular business service data object is configured to be at least one of:

exported from said CRM application to an external file, or

imported into said CRM application.

6. The system of claim 1, wherein said standard object interface is configured according to a component object model (COM).

7. The system of claim 1, wherein said standard object interface is configured according to a common object request broker architecture (CORBA).

8. The system of claim 1, further comprising:

an object manager configured to manage a plurality of business objects, using said processor, wherein

said object manager comprises said plurality of said business objects,

said object manager comprises said particular business service data object, and

said object manager is configured to manage said particular business service data object.

9. The system of claim 8, wherein

said CRM system comprises a user interface and a data manager, and

said object manager provides an interface between said user interface and said data manager.

10. The system of claim 8, wherein

said object manager operates independently of data structures or tables in which data is stored in said database,

said object manager operates independently by virtue of said object manager communicating with a data manager,

said data manager is comprised in said CRM system,

said data manager maintain a logical view of said data in said database,

said data manager is configured to provide database query functions to access said data, and

said data manager operates on object definitions that define a database schema by said database.

11. The system of claim 8, wherein

said object manager is configured to manage one or more sets of rules associated with one or more applications, and

said plurality of said business objects comprise representations of said one or more sets of rules associated with said one or more applications.

12. The system of claim 1, wherein

each business object of said plurality of said business objects is associated with a specific data set, and

said particular business service data object operates independently of data sets by virtue of said particular business service data object operating on one or more of said plurality of said business objects.

13. The system of claim 1, further comprising:

a mobile client, wherein

said mobile client is configured to

download a subset of data from said database,

update at least a portion of said subset of said data, and

communicate with said database to synchronize said subset of said data with said database after the update.

14. The system of claim 1, wherein

said particular business service data object comprises a method, and

said method defines one or more rules for responding to a condition.

15. The system of claim 5, wherein

said CRM application is further configured to perform conflict resolution, in the event that said particular business service data object is imported into said CRM application.

16. The system of claim 1, wherein

one or more property sets are used to represent data stored in said database,

each of said one or more property sets comprises a logical structure used to pass at least a portion of said data to said particular business service data object, and

said one or more property sets include a method.

17. The computer system of claim 1, wherein

said computer system further comprises:

a non-transitory computer-readable storage medium,

a database configured to be used by a business to store information regarding a plurality of customers of said business, wherein

said database is stored in said non-transitory computer-readable storage medium;

said CRM system further comprises;

an object manager configured to manage a plurality of business objects, using said processor, wherein

said object manager comprises said plurality of said business objects, and

said object manager comprises said particular business service data object, and

said particular business service data object implements a standard object interface; and

said particular business service is further configured to;

receive a second operation from the external application via the standard object interface,

perform said second operation on a second business object of said plurality of said business objects, using said processor, wherein

said first operation is independent of said second operation, and

said first business object is independent of said second business objection.

18. The computer system of claim 1, wherein

said CRM application is configured to communicate with

the internal business service data object, and

the external business service data object.

19. A method in a computer system comprising:

receiving an invocation of a first operation from an external application wherein

a particular business service data object is comprised in a customer relationship management (CRM) system and comprises at least one of

an internal business service data object that is defined within a CRM application, wherein

the internal business service data object is compiled for distribution to an end user, or

an external business service data object that is defined in a database that is communicatively coupled to said CRM system accessing said particular business service, wherein

the external business service data object is configured to be distributed to a disconnected user through a synchronization method; and

said external application is configured to access said particular business service data object by initially searching a list of external business service data objects and, if said particular business service data object is not present in said list of external business service data objects, searching a list of internal business service data objects; and

performing said first operation on a first business object of a plurality of business objects, using a processor of said computer system.

20. The method of claim 19, wherein

said plurality of said business objects comprises a business component, and

said business component comprises an encapsulation of said first business object.

21. The method of claim 19, further comprising:

maintaining information about a state of a process executed by said particular business service data object, wherein

said maintaining is performed by said first business object.

22. The method of claim 19, further comprising:

defining rules for said particular business service data object, wherein

said defining is performed by said plurality of said business objects.

23. The method of claim 19, further comprising at least one of:

exporting said particular business service data object from said CRM application to an external file, or

importing said particular business service data object into said CRM application.

24. The method of claim 19, wherein

said plurality of said business objects is configured to invoke said particular business service data object,

said first business object comprises

a method, and

a property,

said method and said property are child objects of said particular business service data object, and

said first business object comprises

an encapsulation of a portion of data.

25. The method of claim 19, wherein said standard object interface is configured according to a component object model (COM).

26. The method of claim 19, wherein said standard object interface is configured according to a common object request broker architecture (CORBA).

27. The method of claim 19, wherein

the receiving the invocation of the first operation further comprises:

receiving an invocation of a second operation from the external application,

receiving the invocation of the first operation and receiving the invocation of the second operation via a standard object interface, wherein

said standard object interface is configured to be implemented by the particular business service data object,

said database is stored in a non-transitory computer readable storage medium of said computer system,

said CRM system is configured to support a plurality of customers of a business, and

said external application is external to said CRM system; and

said performing said first operation on said first business object further comprises;

said plurality of said business objects are configured to be managed by an object manager,

said object manager is comprised in said CRM system,

said object manager comprises said plurality of said business objects, and

said object manager comprises said particular business service data object; and

performing said second operation on a second business object of said plurality of said business objects, using said processor, wherein

said first operation is independent of said second operation, and

said first business object is independent of said second business object.

28. A computer program product comprising instructions executable to:

receive an invocation of a first operation from an external application, wherein

a particular business service data object is comprised in a customer relationship management (CRM) system and comprises at least one of

an internal business service data object that is defined within a CRM application, wherein

the internal business service data object is compiled for distribution to an end user, or

an external business service data object that is defined in a database that is communicatively coupled to said CRM system, wherein

the external business service data object is configured to be distributed to a disconnected user through a synchronization method;

access said particular business service data object by initially searching a list of external business service data objects and, if said particular business service data object is not present in said list of external business service data objects, searching a list of internal business service data objects; and

perform said first operation on a first business object of a plurality of business objects, using a processor of said CRM system.

29. The computer program product of claim 28, wherein

said plurality of said business objects comprises a business component, and

said business component comprises an encapsulation of said first business object.

30. The computer program product of claim 28, further comprising instructions executable to:

maintain information about a state of a process executed by said particular business service data object.

31. The computer program product of claim 28, further comprising instructions executable to:

define rules for said particular business service data object.

32. The computer program product of claim 28, further comprising instructions executable to perform at least one of:

export said particular business service data object from said CRM application to an external file, or

import said particular business service data object into said CRM application.

33. The computer program product of claim 28, wherein

said plurality of said business objects is configured to invoke said particular business service data object,

said first business object comprises

a method, and

a property,

said method and said property are child objects of said particular business service data object, and

said first business object comprises

an encapsulation of a portion of data.

34. The computer program product of claim 28, wherein said standard object interface is configured according to a component object model (COM).

35. The computer program product of claim 28, wherein said standard object interface is configured according to a common object request broker architecture (CORBA).

36. The computer program product of claim 28, wherein the instructions are further executable to:

receive the invocation of the first operation and receive an invocation of a second operation from the external application via the standard object interface, wherein

said standard object interface is configured to be implemented by the particular business service data object,

said database is stored in a non-transitory computer readable storage medium of said computer system,

said CRM system is configured to support a plurality of customers of a business, and

said external application is external to said CRM system; and

perform said first operation on said first business object, wherein

said plurality of said business objects are configured to be managed by an object manager,

said object manager is comprised in said CRM system,

said object manager comprises said plurality of said business objects, and

said object manager comprises said particular business service data object; and

perform said second operation on a second business object of said plurality of said business objects, using said processor, wherein

said first operation is independent of said second operation, and

said first business object is independent of said second business object.