Method and system for advanced patient communication
First Claim
Patent Images
1. A computer-implemented method, comprising:
- receiving a first message from a patient communication device at a central processing server, the first message representing a patient request associated with the patient communication device;
processing the first message to identify a context of the first message;
generating, by the central processing server, one or more additional messages in response to the first message, each of the one or more additional messages including an action item associated with the patient request and a lapse in time since receiving the first message;
transmitting the one or more additional messages to specific health care provider devices of specific health care providers expected to respond to the patient,wherein the one or more additional messages are coded and routed to specific health care provider devices based on the context of the first message and a skillset associated with each specific health care provider.
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Abstract
A method and system for advanced patient communication have been disclosed. According to one embodiment, a computer-implemented method comprises providing a patient communication device through which a patient communicates a first message from a hospital bed. The first message is received at a central processing server. The first message is processed to identify an urgency level of the message. One or more additional messages are generated based on the first message. The one or more additional messages are transmitted to specific health care provider devices of specific health care providers who are expected to respond to the patient.
32 Citations
33 Claims
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1. A computer-implemented method, comprising:
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receiving a first message from a patient communication device at a central processing server, the first message representing a patient request associated with the patient communication device; processing the first message to identify a context of the first message; generating, by the central processing server, one or more additional messages in response to the first message, each of the one or more additional messages including an action item associated with the patient request and a lapse in time since receiving the first message; transmitting the one or more additional messages to specific health care provider devices of specific health care providers expected to respond to the patient, wherein the one or more additional messages are coded and routed to specific health care provider devices based on the context of the first message and a skillset associated with each specific health care provider. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A computer-readable medium having stored thereon a plurality of instructions, said plurality of instructions when executed by a computer, cause said computer to perform:
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receiving a first message from a patient communication device at a central processing server, the first message representing a patient request associated with the patient communication device; processing the first message to identify a context of the first message; generating, by the central processing server, one or more additional messages in response to the first message, each of the one or more additional messages including an action item associated with the patient request and a lapse in time since receiving the first message; transmitting the one or more additional messages to specific health care provider devices of specific health care providers expected to respond to the patient, wherein the one or more additional messages are coded and routed to specific health care provider devices based on the context of the first message and a skillset associated with each specific health care provider. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A patient communications processor, comprising:
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a message receiver configured to receive a first message from a patient communication device, the first message representing a patient request associated with the patient communication device; a message processor configured to process the first message to identify a context of the first message; a message generator configured to generate one or more additional messages in response to the first message, each of the one or more additional messages including an action item associated with the patient request and a lapse in time since receiving the first message; a message transmitter configured to transmit the one or more additional messages to one or more health care provider devices of health care providers expected to respond to the patient, wherein the one or more additional messages are coded and routed to the one or more health care provider devices based on the context of the first message and a skillset associated with each health care provider. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33)
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Specification