Sensor system for detection of a partial retrieval of dispensed currency at an automated teller machine

• US 9,368,002 B2
• Filed: 05/09/2013
• Issued: 06/14/2016
• Est. Priority Date: 05/09/2013
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Crist, Kristy M., Carswell, Terrelle Jr., McConnell, Eric, Puri, Rahul, Rhodes, Devin D., Goodwin, James D.
• Primary Examiner(s): Maguire, Lindsay M.
• Assistant Examiner(s): Fu, Hao
• Application Number:
  US13/890,458
• Publication Number:
  US 20140337212A1
• Time in Patent Office: 1,132 Days
• Field of Search: 705/43, 348/150
• US Class Current: 1/1
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 20/4016 involving fraud or risk level assessment in transaction processing
• CPC Class Codes: G07D 11/16 Handling of valuable papers within containers G07D11/13
• CPC Class Codes: G07F 19/206 Software aspects at ATMs
• CPC Class Codes: G07F 19/207 Surveillance aspects at ATMs
• CPC Class Codes: G07F 19/209 Monitoring, auditing or diagnose of functioning of ATMs

Abstract

Apparatus and methods for a sensor system are provided. The system may be configured to detect a dispensing of cash from an automated teller machine (“ATM”). The system may be configured to orient one or more sensors to capture a first information stream that includes the dispensing of cash. The system may be configured to detect a retraction of cash by the ATM. The system may orient one or more sensors to capture a second information stream that includes the retraction. The system may be configured to determine an estimate of cash collected by an ATM customer. The estimate may be based on a comparison of the first information stream and the second information stream.

Claims

1. An apparatus for detecting a partial retrieval of currency dispensed from an automated teller machine (“

ATM”

), the apparatus comprising;

a track comprising three track segments, wherein

a first track segment is positioned substantially parallel to a second track segment; and

a third track segment is positioned substantially perpendicular to the first segment and substantially perpendicular to the second segment;

a first heat-sensitive sensor moveable along each of the three segments of the track such that the first heat-sensitive sensor is focused on a portion of a dispenser of the ATM that is visible to an ATM customer and configured to capture first data showing;

cash dispensed from the dispenser and awaiting retrieval by the ATM customer;

the ATM customer retrieving a first portion of the dispensed cash; and

a second portion of the dispensed cash being retracted into the ATM by the dispenser;

a second sensor oriented toward an identifying characteristic of an ATM customer and configured to capture second data comprising the identifying characteristic of the ATM customer during a time the first sensor is capturing the first data; and

a computer system comprising;

a non-transitory computer readable medium having computer readable program code embodied therein; and

a processor configured to execute the computer readable program code; and

the computer readable program code in said computer system when executed by the processor causes the computer system to;

to determine if the first data corresponds to a partial withdrawal of cash from the ATM;

produce a fraud record when the first data corresponds to the partial withdrawal, the fraud record comprising;

at least a portion of;

 

the first data captured by the first sensor; and

 

the second data captured by the second sensor; and

a transaction identifier associated with the partial withdrawal;

wherein the first heat-sensitive sensor is configured to move along the track to be positioned a pre-determined distance away from heat associated with the ATM customer to avoid the ATM customer obstructing the first heat-sensitive sensor from capturing the first data.

2. The apparatus of claim 1 wherein the first heat-sensitive sensor comprises an image capturing device.

3. The apparatus of claim 1 wherein the second sensor is an image capturing device.

4. The apparatus of claim 1 wherein the computer readable program code in said computer system when executed by the processor causes the computer system to identify:

a first segment of the first data corresponding to a withdrawal of cash from a dispenser of the ATM; and

a second segment of the first data corresponding to cash remaining in the dispenser after the withdrawal.

5. The apparatus of claim 4 wherein the fraud record comprises the first segment and the second segment.

6. The apparatus of claim 4, the computer readable program code in said computer system when executed by the processor causes the computer system to:

determine a time window associated with the first segment and the second segment; and

identify a segment of the second data captured during the time window.

7. The apparatus of claim 6 wherein the fraud record comprises the segment of the second data.

8. The apparatus of claim 6 wherein the computer readable program code in said computer system when executed by the processor causes the computer system to identify the transaction identifier based on the time window.

9. A method for reducing fraud at an automated teller machine (“

ATM”

), the method comprising;

moving a heat-sensitive sensor along a segment of a track, the segment being one of;

a first track segment positioned substantially parallel to a second track segment;

the second track segment; and

a third track segment positioned substantially perpendicular to the first segment and substantially perpendicular to the second segment;

focusing the heat-sensitive sensor on a portion of an ATM dispenser that is visible to an ATM customer;

capturing an information stream using the heat-sensitive sensor focused on the portion of the ATM dispenser visible to the ATM customer, the information stream showing;

the ATM customer collecting a first portion of the cash presented by the dispenser;

before the ATM dispenser retracts a second portion of the cash, the second portion of the cash remaining available for collection by the customer; and

the ATM dispenser retracting the second portion of the presented cash; and

in response to the ATM dispenser retracting the second portion of the cash, using a computer system to;

generate a fraud record, the fraud record comprising;

a transaction identifier associated with the retraction;

a time window associated with the transaction identifier; and

the information stream;

wherein, the heat-sensitive sensor is configured to move along the track in response to detecting a threshold level of heat emitted from the ATM customer to prevent the ATM customer from obstructing the heat-sensitive sensor from capturing the information stream.

10. The method of claim 9, further comprising using the computer system to identify the information stream based on the time window.

11. The method of claim 9 wherein, when the heat-sensitive sensor is a first sensor and the information stream is a first information stream, the method further comprises, in response to the retracting, capturing a second information stream using a second sensor.

12. The method of claim 11 wherein:

the second information stream comprises a characteristic of the ATM customer captured by the second sensor; and

the fraud record comprises at least a portion of the second information stream.

13. The method of claim 10, further comprising using the computer system to:

based on the time window, identify a withdrawal request associated with the retracting; and

based on the withdrawal request, identify the ATM customer; and

associate the ATM customer with the retracting.

14. The method of claim 9 further comprising using the computer system to:

receive a mis-dispense claim; and

identify a claimant associated with the mis-dispense claim;

determine if the claimant is associated with the fraud record; and

score the claim based on the fraud record.

15. The method of claim 14, further comprising using the computer system to:

determine a monetary value based on the scoring of the fraud record; and

associate the monetary value with the mis-dispense claim.

16. The method of claim 9 wherein the fraud record further comprises:

a transaction record comprising;

a name of the ATM customer;

a first time corresponding to a request for a withdrawal from the ATM;

a second time corresponding to a dispensing of the cash from the ATM in response to the request; and

a third time corresponding to the retracting of the second portion of the cash.

17. The method of claim 9 wherein the information stream comprises:

a video recording of a withdrawal of cash from a dispenser of the ATM; and

an image of cash remaining in the dispenser after the withdrawal.

18. An apparatus for detecting a partial retrieval of cash from an automated teller machine (“

ATM”

), the apparatus comprising;

a track comprising;

a first track segment;

a second track segment; and

a third track segment positioned substantially perpendicular to the first segment and substantially perpendicular to the second segment;

a heat-sensitive sensor moveable along the track such that the heat-sensitive sensor is oriented to capture;

a portion of an ATM dispenser visible to a customer of the ATM;

a dispensing of cash from the ATM dispenser;

cash remaining in the ATM dispenser after the dispensing; and

a retracting of the cash into the ATM;

wherein;

the heat-sensitive sensor is moveable along the track with respect to a position of the ATM customer; and

the heat-sensitive sensor is configured to move along the track in response to detecting a threshold level of heat emitted from the ATM customer to avoid the ATM customer obstructing the heat sensitive sensor from capturing actions of the ATM customer.

19. The apparatus of claim 18 wherein, the heat-sensitive sensor is configured to capture:

the dispensing in a position along the first track segment; and

the retracting in a position along the third track segment.

20. The apparatus of claim 18 wherein the heat-sensitive sensor is configured to:

identify a first position of the customer based on detecting the heat emitted from the customer;

determine a second position unobstructed by the customer based on detecting the heat emitted from the customer; and

capture the retracting oriented in the second position.