Concurrent recordings of telephonic interactions

• US 9,369,570 B1
• Filed: 05/18/2015
• Issued: 06/14/2016
• Est. Priority Date: 05/18/2015
• Status: Active Grant

• Current Assignee: Nice Ltd
• Original Assignee: Nice Systems Limited (Nice Ltd)
• Inventors: Shem Tov, Kobi, Kolodizner, Efim, Levy, Shay, Zur, Tal, Krivoshey, Roni
• Primary Examiner(s): Tieu, Binh
• Application Number:
  US14/714,374
• Time in Patent Office: 393 Days
• Field of Search: 379/1.01, 379/1.02, 379/9.04, 379/32.01, 379/133, 379/134, 379/266.1, 386/263, 386/285, 386/286, 386/291, 386/296, 386/299
• US Class Current: 1/1
• CPC Class Codes: H04M 1/656 for recording conversations
• CPC Class Codes: H04M 3/2236 Quality of speech transmission monitoring
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656

Abstract

A method comprising that in response to a beginning of a telephonic interaction in a local telephony system concurrently activating recordations of the telephonic interaction in a plurality of recorders operative parallelly and independently to obtain a plurality of recordings of the interaction corresponding to the plurality of recorders, and further in response to an ending of the telephonic interaction in the local telephony system concurrently terminating the recordations of the telephonic interaction in the plurality of the recorders, thereby providing the plurality of recordings of the interaction corresponding to the plurality of recorders, and subsequently selecting at least one recording among the plurality of the recordings of the interaction based on acquired data related to the quality of recordings associated the recordations, and an apparatus for performing the same.

Claims

1. A method for selecting a recording among parallelly recorded recordings, comprising:

responsive to a beginning of a telephonic interaction in a local telephony system, concurrently activating recordations of the telephonic interaction in a plurality of recorders operative parallelly and independently to obtain a plurality of recordings of the interaction corresponding to the plurality of recorders;

responsive to an ending of the telephonic interaction in the local telephony system, concurrently terminating the recordations of the telephonic interaction in the plurality of the recorders, thereby providing the plurality of recordings of the interaction corresponding to the plurality of recorders; and

selecting at least one recording among the plurality of the recordings of the interaction based on acquired data related to the quality of recordings associated the recordations.

2. The method according to claim 1, wherein selecting at least one recording among the plurality of the recordings comprises selecting the recording determined to have the best quality in case at least one recording among the plurality of the recordings is determined to be of sufficient quality.

3. The method according to claim 1, wherein selecting at least one recording among the plurality of the recordings comprises selecting a plurality of recording in case no recording among the plurality of the recordings is determined to be of sufficient quality.

4. The method according to claim 1, wherein the data related to the quality of recordings associated the recordations are acquired for each recording of the plurality of the recordings by each recorder corresponding thereto during the recordations of the telephonic interaction.

5. The method according to claim 1, wherein the data related to the quality of recordings associated the recordations comprises elements reflecting adverse occurrences in communicating streaming media of the telephonic interaction to the plurality of recorders during the recordations.

6. The method according to claim 1, wherein the telephonic interaction comprises a variety of multiple coinciding interactions in various progress stages thereof.

7. An apparatus for recording a telephonic interaction, comprising:

a plurality of recorders operative parallelly and independently therebetween, in which each recorder is configured for acquiring data related to the quality of the recordings of said each recorder by elements reflecting adverse occurrences in communications of the plurality of recorders with streaming media of the telephonic interaction;

a local telephony system configured to communicate streaming media of the telephonic interaction to the plurality of recorders; and

a controlling device configured for controlling in accordance with the local telephony system operations of the plurality of recorders to correspondingly provide a plurality of recordings of the telephonic interaction.

8. The apparatus according to claim 7, wherein the controlling device is further configured to select at least one recording among the plurality of recordings of the telephonic interaction based on the data related to the quality of the recordings.

9. The apparatus according to claim 7, wherein controlling in accordance with the local telephony system the operations of the plurality of recorders comprises controlling responsive to indications from the local telephony system about the telephonic interaction.

10. The apparatus according to claim 7, wherein the telephonic interaction comprises a variety of multiple coinciding interactions in various progress stages thereof.

11. The apparatus according to claim 8, further comprising a storage for preserving selected recordings.