Method, system and computer readable medium for notification delivery

• US 9,372,730 B1
• Filed: 01/20/2015
• Issued: 06/21/2016
• Est. Priority Date: 12/06/2007
• Status: Active Grant

• Current Assignee: West Technology Group LLC (West Corporation)
• Original Assignee: West Corporation
• Inventors: Pulford, Gary Douglas, Pollock, Bruce, Juliano, Ian James, Breen, James P.
• Primary Examiner(s): Kessler, Gregory A
• Application Number:
  US14/600,974
• Time in Patent Office: 518 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: G06F 2209/548 Queue
• CPC Class Codes: G06F 9/4887 involving deadlines, e.g. rate based, periodic
• CPC Class Codes: G06F 9/546 Message passing systems or structures, e.g. queues
• CPC Class Codes: H04L 41/5003 Managing SLA; Interaction between SLA and QoS
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

In a system, method and computer readable medium for managing message delivery, message delivery jobs are dynamically prioritized into a plurality of priority queues based on a delivery timeframe for each job. A delivery manager controls delivery of the message delivery jobs through a number of delivery channels and ports. A priority manager reviews jobs pending in the queues. If the priority manager determines that a message delivery job will not be completed within its delivery timeframe, the priority manager assigns a higher priority to the message delivery job.

Claims

1. A method, comprising:

assigning, by a processor, each message of at least one delivery job to one of a plurality of job queues, each of said plurality of job queues being associated with a delivery timeframe;

determining, by the processor, a number of ports required to ensure that each message of said message delivery job is delivered to its respective recipient within said delivery timeframe; and

assigning, by the processor, said determined number of ports to said message delivery job;

wherein the determining of the number of ports required is based on a number of jobs in the job queue, an estimated time to complete each job, an expiration time for each job, a service level for each job, and an acceptable delivery window for each job.

2. The method of claim 1, wherein each message delivery job comprises at least one message and at least one message recipient.

3. The method of claim 1, comprising determining, by the processor, the delivery timeframe for the message delivery job.

4. The method of claim 1, comprising determining, by the processor, whether a message delivery job in said job queue will be completed within its respective delivery timeframe.

5. The method of claim 4, comprising reassigning, by the processor, said message delivery job to a higher priority job queue upon determining that said message delivery job will not be completed within its respective delivery timeframe.

6. The method of claim 1, comprising receiving, by the processor, a further message delivery job.

7. The method of claim 6, comprising assigning, by the processor, said further message delivery job to a priority queue having a higher priority than said selected message delivery job.

8. The method of claim 7, comprising re-assigning, by the processor, one or more ports assigned to said selected message delivery job to said further message delivery job.

9. A non-transitory computer-readable medium comprising instructions that, when read by a processor, cause the processor to perform:

assigning each message of at least one delivery job to one of a plurality of job queues, each of said plurality of job queues being associated with a delivery timeframe;

determining a number of ports required to ensure that each message of said message delivery job is delivered to its respective recipient within said delivery timeframe; and

assigning said determined number of ports to said message delivery job;

wherein the determining of the number of ports required is based on a number of jobs in the job queue, an estimated time to complete each job, an expiration time for each job, a service level for each job, and an acceptable delivery window for each job.

10. The non-transitory computer-readable medium of claim 9, wherein each message delivery job comprises at least one message and at least one message recipient.

11. The non-transitory computer-readable medium of claim 9, comprising instructions that, when read by the processor, cause the processor to perform determining the delivery timeframe for the message delivery job.

12. The non-transitory computer-readable medium of claim 9, comprising instructions that, when read by the processor, cause the processor to perform determining whether a message delivery job in said job queue will be completed within its respective delivery timeframe.

13. The non-transitory computer-readable medium of claim 12, comprising instructions that, when read by the processor, cause the processor to perform reassigning said message delivery job to a higher priority job queue upon determining that said message delivery job will not be completed within its respective delivery timeframe.

14. The non-transitory computer-readable medium of claim 9, comprising instructions that, when read by the processor, cause the processor to perform receiving a further message delivery job.

15. The non-transitory computer-readable medium of claim 14, comprising instructions that, when read by the processor, cause the processor to perform assigning said further message delivery job to a priority queue having a higher priority than said selected message delivery job.

16. The non-transitory computer-readable medium of claim 15, comprising instructions that, when read by the processor, cause the processor to perform re-assigning one or more ports assigned to said selected message delivery job to said further message delivery job.

17. A system, comprising:

a processor; and

memory;

wherein the processor and the memory are communicably coupled;

wherein the processor;

assigns each message of at least one delivery job to one of a plurality of job queues, each of said plurality of job queues being associated with a delivery timeframe;

determines a number of ports required to ensure that each message of said message delivery job is delivered to its respective recipient within said delivery timeframe; and

assigns said determined number of ports to said message delivery job;

wherein the number of ports required being determined is based on a number of jobs in the job queue, an estimated time to complete each job, an expiration time for each job, a service level for each job, and an acceptable delivery window for each job.

18. The system of claim 17, wherein each message delivery job comprises at least one message and at least one message recipient.

19. The system of claim 17, wherein the processor determines the delivery timeframe for the message delivery job.

20. The system of claim 17 wherein the processor determines whether a message delivery job in said job queue will be completed within its respective delivery timeframe.