Remote expert mode invocation
First Claim
1. A method for remotely controlling a function of a transit fare vending machine, the method comprising:
- receiving, at a transit fare vending machine, an input to initiate audio/visual communication with a ticket office of a transit system, the input being provided by a user of the transit fare vending machine;
establishing audio/visual communication between the transit fare vending machine and the ticket office;
receiving a request to enable control of the transit fare vending machine by a remote device of the ticket office;
authenticating a user of the remote device, wherein authentication comprises receiving identity credentials associated with a user of the remote device;
providing control of the transit fare vending machine to the remote device upon authentication of the user of the remote device;
disabling control of functionality of the transit fare vending machine by all input devices of the transit fare vending machine such that the transit fare vending machine is controllable only by the remote device; and
executing one or more functions associated with a transit fare transaction based on instructions received from the remote device, the one or more functions comprising issuing a fare media.
3 Assignments
0 Petitions
Accused Products
Abstract
A method for retrofitting a vending machine with a video communications device includes securing a video communications device with a mounting feature of the video communications device removably coupled with a mounting location on a vending machine. The video communications device includes a video communications module for real-time interactions with a ticket office. The video communications module includes a display, a camera, a speaker, and a microphone. The video communications device includes a video communication device communications interface. The method includes electronically coupling the video communications device with a power supply of the vending machine and communicatively coupling the video communications device with the vending machine such that functions of the vending machine are controllable using the video communications device. The method includes communicatively coupling the video communications device with the ticket office for real-time video communications with the ticket office.
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Citations
20 Claims
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1. A method for remotely controlling a function of a transit fare vending machine, the method comprising:
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receiving, at a transit fare vending machine, an input to initiate audio/visual communication with a ticket office of a transit system, the input being provided by a user of the transit fare vending machine; establishing audio/visual communication between the transit fare vending machine and the ticket office; receiving a request to enable control of the transit fare vending machine by a remote device of the ticket office; authenticating a user of the remote device, wherein authentication comprises receiving identity credentials associated with a user of the remote device; providing control of the transit fare vending machine to the remote device upon authentication of the user of the remote device; disabling control of functionality of the transit fare vending machine by all input devices of the transit fare vending machine such that the transit fare vending machine is controllable only by the remote device; and executing one or more functions associated with a transit fare transaction based on instructions received from the remote device, the one or more functions comprising issuing a fare media. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A non-transitory computer-readable medium having instructions embedded thereon for remotely controlling a function of a transit fare vending machine, the instructions comprising computer code for causing a computing device to:
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receive, at a transit fare vending machine, an input to initiate audio/visual communication with a ticket office of a transit system, the input being provided by a user of the transit fare vending machine; establish audio/visual communication between the transit fare vending machine and the ticket office; receive a request to enable control of the transit fare vending machine by a remote device of the ticket office; authenticate a user of the remote device, wherein authentication comprises receiving identity credentials associated with a user of the remote device; provide control of the transit fare vending machine to the remote device upon authentication of the user of the remote device; disable control of functionality of the transit fare vending machine by all input devices of the transit fare vending machine such that the transit fare vending machine is controllable only by the remote device; and execute one or more functions associated with a transit fare transaction based on instructions received from the remote device, the one or more functions comprising issuing a fare media. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A transit fare vending machine, comprising:
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a communications interface configured to send and receive data; a memory; and a processor configured to; receive an input to initiate audio/visual communication with a ticket office of a transit system, the input being provided by a user of the transit fare vending machine; establish audio/visual communication between the transit fare vending machine and the ticket office; receive a request to enable control of the transit fare vending machine by a remote device of the ticket office; authenticate a user of the remote device, wherein authentication comprises receiving identity credentials associated with a user of the remote device; provide control of the transit fare vending machine to the remote device upon authentication of the user of the remote device; disable control of functionality of the transit fare vending machine by all input devices of the transit fare vending machine such that the transit fare vending machine is controllable only by the remote device; and execute one or more functions associated with a transit fare transaction based on instructions received from the remote device, the one or more functions comprising issuing a fare media. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification