Managing reputations

• US 9,384,501 B2
• Filed: 12/20/2012
• Issued: 07/05/2016
• Est. Priority Date: 12/22/2011
• Status: Active Grant

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services Limited (Accenture PLC)
• Inventors: Capuozzo, Giuseppe, Onorato, Orlando, Borghini, Marco
• Primary Examiner(s): OUELLETTE, JONATHAN P
• Application Number:
  US13/722,402
• Publication Number:
  US 20130166374A1
• Time in Patent Office: 1,293 Days
• Field of Search: 705 11-912
• US Class Current: 1/1
• CPC Class Codes: G06N 5/025 Extracting rules from data
• CPC Class Codes: G06Q 30/0276 Advertisement creation
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products

Abstract

In general, a method includes enabling a user to specify a rule that causes a message to be formed, the rule being based on a reputation of a product and the reputation being based on information, from an online source, that is indicative of the reputation of the product.

Claims

1. A method comprising:

enabling, with a processing device, a user to specify a rule for forming a message about a reputation associated with a product, the rule defining conditions under which the message is to be transmitted and specifying a template to use to generate the message, the conditions comprising a threshold value of a reputation score of the product;

enabling, with the processing device, the user to specify source definitions, wherein the source definitions comprise;

a Uniform Resource Locator (URL) associated with an online source; and

a script file comprising parsing rules;

extracting, by a web crawler, multiple different reviews of the product from the online source using the parsing rules, where the multiple different reviews of the product are indicative of one or more aspects of the reputation associated with the product;

determining, by a reputation determination engine, a reputation of the product based on the multiple different reviews of the product using reputation metric definitions to generate the reputation score, wherein the reputation metric definitions comprise rules defining a categorization of the content of the multiple different reviews;

determining, by the processing device, whether the reputation score of the product based on the multiple different reviews of the product satisfies the threshold value defined by the rule;

in response to determining that the reputation score of the product based on the multiple different reviews of the product satisfies the threshold value defined by the rule, identifying, by the processing device, the template specified by the rule, where the template comprises one or more placeholders for dynamic content and pre-defined text to include in the message;

forming, by the processing device, the message about the reputation associated with the product based on replacing the one or more placeholders of the template with content from a review of the multiple different reviews; and

transmitting, by the processing device, the message about the reputation associated with the product to the online source that the multiple different reviews of the product were extracted from.

2. The method of claim 1 comprising:

weighting the information.

3. The method of claim 2, wherein the weighting is based on a keyword associated with the information.

4. The method of claim 3, wherein the weighting is based on the online source of the information.

5. The method of claim 1, wherein the message offsets the reputation or supports the reputation.

6. The method of claim 1, wherein the placeholder data is associated with one or more of a user name, a product identity, or an information source.

7. The method of claim 1, wherein the information is grouped into predefined categories based on a theme of the information.

8. The method of claim 7, wherein the predefined categories are associated with respective reputations, the respective reputations being based on the information in the respective categories.

9. The method of claim 1, wherein the message comprises one or more of a forum post, an email, an instant message, physical mail, and a social network message.

10. The method of claim 1, wherein the rule specifies one or more of a content of the message, a tone of the message, a time at which the message will be sent, and a frequency with which the message will be sent.

11. The method of claim 1 comprising determining an effectiveness of the message.

12. The method of claim 11, wherein determining the effectiveness comprises gathering updated information from an online source.

13. The method of claim 12 comprising forming future messages based on the updated information.

14. The method of claim 1, wherein transmitting the formed message comprises enabling the user to define when the formed message is to be transmitted based on specified conditions associated with the obtained information for the product.

15. The method of claim 1, wherein transmitting, by the processing device, the message about the reputation associated with the product to the online source that the multiple different reviews of the product were extracted from comprises:

providing instructions to the online source to generate a review that includes the message.

16. The method of claim 1, wherein the conditions further comprise a categorization of the content of the multiple different reviews.

17. One or more computer storage devices comprising instructions that, when executed by one or more processing devices, cause the one or more processing devices to perform operations comprising:

enabling, with a processing device, a user to specify a rule for forming a message about a reputation associated with a product, the rule defining conditions under which the message is to be transmitted and specifying a template to use to generate the message, the conditions comprising a threshold value of a reputation score of the product;

enabling, with the processing device, the user to specify source definitions, wherein the source definitions comprise;

a Uniform Resource Locator (URL) associated with an online source; and

a script file comprising parsing rules;

extracting, by a web crawler, multiple different reviews of the product from the online source using the parsing rules, where the multiple different reviews of the product are indicative of one or more aspects of the reputation associated with the product;

determining, by a reputation determination engine, a reputation of the product based on the multiple different reviews of the product using reputation metric definitions to generate the reputation score, wherein the reputation metric definitions comprise rules defining a categorization of the content of the multiple different reviews;

determining, by the processing device, whether the reputation score of the product based on the multiple different reviews of the product satisfies the threshold value defined by the rule;

in response to determining that the reputation score of the product based on the multiple different reviews of the product satisfies the threshold value defined by the rule, identifying, by the processing device, the template specified by the rule, where the template comprises one or more placeholders for dynamic content and pre-defined text to include in the message;

forming, by the processing device, the message about the reputation associated with the product based on replacing the one or more placeholders of the template with content from a review of the multiple different reviews; and

transmitting, by the processing device, the message about the reputation associated with the product to the online source that the multiple different reviews of the product were extracted from.

18. A system comprising:

one or more processing devices; and

one or more memory devices storing instructions that, when executed by the one or more processing devices, cause the one or more processing devices to perform operations comprising;

enabling, with a processing device, a user to specify a rule for forming a message about a reputation associated with a product, the rule defining conditions under which the message is to be transmitted and specifying a template to use to generate the message, the conditions comprising a threshold value of a reputation score of the product;

enabling, with the processing device, the user to specify source definitions, wherein the source definitions comprise;

a Uniform Resource Locator (URL) associated with an online source; and

a script file comprising parsing rules;

extracting, by a web crawler, multiple different reviews of the product from the online source using the parsing rules, where the multiple different reviews of the product are indicative of one or more aspects of the reputation associated with the product;

determining, by a reputation determination engine, a reputation of the product based on the multiple different reviews of the product using reputation metric definitions to generate the reputation score, wherein the reputation metric definitions comprise rules defining a categorization of the content of the multiple different reviews;

determining, by the processing device, whether the reputation score of the product based on the multiple different reviews of the product satisfies the threshold value defined by the rule;

in response to determining that the reputation score of the product based on the multiple different reviews of the product satisfies the threshold value defined by the rule, identifying, by the processing device, the template specified by the rule, where the template comprises one or more placeholders for dynamic content and pre-defined text to include in the message;

forming, by the processing device, the message about the reputation associated with the product based on replacing the one or more placeholders of the template with content from a review of the multiple different reviews; and

transmitting, by the processing device, the message about the reputation associated with the product to the online source that the multiple different reviews of the product were extracted from.