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Managing reputations

  • US 9,384,501 B2
  • Filed: 12/20/2012
  • Issued: 07/05/2016
  • Est. Priority Date: 12/22/2011
  • Status: Active Grant
First Claim
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1. A method comprising:

  • enabling, with a processing device, a user to specify a rule for forming a message about a reputation associated with a product, the rule defining conditions under which the message is to be transmitted and specifying a template to use to generate the message, the conditions comprising a threshold value of a reputation score of the product;

    enabling, with the processing device, the user to specify source definitions, wherein the source definitions comprise;

    a Uniform Resource Locator (URL) associated with an online source; and

    a script file comprising parsing rules;

    extracting, by a web crawler, multiple different reviews of the product from the online source using the parsing rules, where the multiple different reviews of the product are indicative of one or more aspects of the reputation associated with the product;

    determining, by a reputation determination engine, a reputation of the product based on the multiple different reviews of the product using reputation metric definitions to generate the reputation score, wherein the reputation metric definitions comprise rules defining a categorization of the content of the multiple different reviews;

    determining, by the processing device, whether the reputation score of the product based on the multiple different reviews of the product satisfies the threshold value defined by the rule;

    in response to determining that the reputation score of the product based on the multiple different reviews of the product satisfies the threshold value defined by the rule, identifying, by the processing device, the template specified by the rule, where the template comprises one or more placeholders for dynamic content and pre-defined text to include in the message;

    forming, by the processing device, the message about the reputation associated with the product based on replacing the one or more placeholders of the template with content from a review of the multiple different reviews; and

    transmitting, by the processing device, the message about the reputation associated with the product to the online source that the multiple different reviews of the product were extracted from.

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