Data message queue management to identify message sets for delivery metric modification

• US 9,385,974 B2
• Filed: 02/14/2014
• Issued: 07/05/2016
• Est. Priority Date: 02/14/2014
• Status: Active Grant

• Current Assignee: T-Mobile Innovations LLC (Deutsche Telekom AG)
• Original Assignee: Sprint Communications Company LP (Deutsche Telekom AG)
• Inventors: Upadhyay, Umesh Chandra, Katzer, Robin Dale, Holmes, Geoff A., Burcham, Robert H.
• Primary Examiner(s): WON, MICHAEL YOUNG
• Application Number:
  US14/181,291
• Publication Number:
  US 20150236986A1
• Time in Patent Office: 872 Days
• Field of Search: 709/206
• US Class Current: 1/1
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]

Abstract

A communication system transfers user data messages to users. The system stores the user data messages in association with message stream identifiers and message delivery metrics. The system processes the message delivery metrics to enter the user data messages into a plurality of delivery queues associated with multiple message transmission systems. The system receives a data request indicating a message stream identifier and a message transmission system, and in response, identifies a message set and associated delivery metrics. The system receives a data instruction indicating new delivery metrics, and in response, re-enters the message set into the delivery queue. The communication system transfers the user data messages based on their associated delivery queues over data networks for receipt by the users.

Claims

1. A method of operating a communication system to transfer user data messages to users, the method comprising:

in a messaging data system, storing the user data messages in association with message stream identifiers and message delivery metrics and processing the message delivery metrics to enter the user data messages into a plurality of delivery queues associated with a plurality of message transmission systems;

in the messaging data system, receiving a data request indicating one of the message stream identifiers and one of the message transmission systems, and in response, identifying a set of the user data messages and their associated message delivery metrics based on the data request;

in the messaging data system, receiving a data instruction indicating the one message stream identifier, the one message transmission system, and a new one of the message delivery metrics, and in response, re-entering the set of the user data messages into the one delivery queue associated with the one message transmission system based on the data instruction; and

in the message transmission systems, receiving the user data messages from the messaging data system based on their associated delivery queues and transferring the user data messages over a plurality of data networks for receipt by the users.

2. The method of claim 1 wherein the new one of the message delivery metrics comprises a new message delivery start time.

3. The method of claim 1 wherein the new one of the message delivery metrics comprises a new message delivery finish time.

4. The method of claim 1 wherein the new one of the message delivery metrics comprises a new delivery priority for the at least one of the message stream identifiers.

5. The method of claim 1 wherein the new one of the message delivery metrics comprises a new delivery priority for at least one of the user messages.

6. The method of claim 1 wherein the new one of the message delivery metrics comprises a new delivery priority for at least one of the message transmission systems.

7. The method of claim 1 further comprising, in the messaging data system, processing communication usage data to correlate the user data messages with the message transmission systems.

8. The method of claim 7 wherein the communication usage data indicates the data communication networks.

9. The method of claim 7 wherein the communication usage data indicates wireless communication devices.

10. The method of claim 7 wherein the communication usage data indicates user transactions.

11. A communication system to transfer user data messages to users comprising:

a messaging data system configured to store the user data messages in association with message stream identifiers and message delivery metrics and process the message delivery metrics to enter the user data messages into a plurality of delivery queues associated with a plurality of message transmission systems;

the messaging data system configured to receive a data request indicating one of the message stream identifiers and one of the message transmission systems, and in response, identify a set of the user data messages and their associated message delivery metrics based on the data request, receive a data instruction indicating the one message stream identifier, the one message transmission system, and a new one of the message delivery metrics, and in response, re-enter the set of the user data messages in the one delivery queue associated with the one message transmission system based on the data instruction;

the message transmission systems configured to receive the user data messages from the messaging data system based on their associated delivery queues and transfer the user data messages over a plurality of data networks for receipt by the users.

12. The communication system of claim 11 wherein the new one of the message delivery metrics comprises a new message delivery start time.

13. The communication system of claim 11 wherein the new one of the message delivery metrics comprises a new message delivery finish time.

14. The communication system of claim 11 wherein the new one of the message delivery metrics comprises a new delivery priority for the at least one of the message stream identifiers.

15. The communication system of claim 11 wherein the new one of the message delivery metrics comprises a new delivery priority for at least one of the user messages.

16. The communication system of claim 11 wherein the new one of the message delivery metrics comprises a new delivery priority for at least one of the message transmission systems.

17. The communication system of claim 11 further comprising, in the messaging data system, processing communication usage data to correlate the user data messages with the message transmission systems.

18. The communication system of claim 17 wherein the communication usage data indicates the data communication networks.

19. The communication system of claim 17 wherein the communication usage data indicates wireless communication devices.

20. The communication system of claim 17 wherein the communication usage data indicates user transactions.