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Reuse of on-demand enterprise system customization knowledge utilizing collective experience

  • US 9,390,375 B2
  • Filed: 01/06/2015
  • Issued: 07/12/2016
  • Est. Priority Date: 05/02/2012
  • Status: Active Grant
First Claim
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1. A method comprising:

  • providing a non-transitory computer-readable storage medium containing an experience base comprising a stored customization case previously used by a first entity to customize an enterprise system for a first tenant, wherein the stored customization case is in a case representation model that includes a customization problem and a customization solution comprising an adaptation pattern category, the stored customization case further including,information configured to restrict inter-tenant visibility of the stored customization case within the experience base distinct from any anonymization measure, andreceiving from a second entity, a first query comprising a first unsolved enterprise customization case for a second tenant, the first unsolved enterprise customization case having a first new customization problem and not having a customization solution;

    causing a case-based reasoning engine contained within the non-transitory computer-readable storage medium to reference the experience base by executing a case retrieval algorithm upon the case representation model and generate a similarity measure between the first new customization problem and the stored customization case;

    displaying the similarity measure to the second entity prior to adapting the customization solution for the first unsolved customization case;

    receiving from the first entity, a second query comprising a second unsolved enterprise customization case for a third tenant; and

    restricting visibility of the stored customization case to the third tenant based upon the information.

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