Mixed media call routing

• US 9,391,879 B2
• Filed: 09/25/2013
• Issued: 07/12/2016
• Est. Priority Date: 09/25/2013
• Status: Active Grant

• Current Assignee: Motorola Solutions Connectivity Incorporated (Motorola Solutions, Inc.)
• Original Assignee: Airbus DS Communications Incorporated (Motorola Solutions, Inc.)
• Inventors: Kamboh, Ameel
• Primary Examiner(s): Jiang, Charles C
• Assistant Examiner(s): DEFAUW, THAD N
• Application Number:
  US14/037,167
• Publication Number:
  US 20150085858A1
• Time in Patent Office: 1,021 Days
• US Class Current: 1/1
• CPC Class Codes: H04L 45/3065 for real time traffic
• CPC Class Codes: H04L 65/103 in the network
• CPC Class Codes: H04L 65/1045 Proxies, e.g. for session initiation protocol [SIP]
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1094 Inter-user-equipment sessions transfer or sharing
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 65/4015 where at least one of the additional parallel sessions is real time or time sensitive, e.g. white board sharing, collaboration or spawning of a subconference
• CPC Class Codes: H04M 2203/2066 Call type detection of indication, e.g. voice or fax, mobile of fixed, PSTN or IP
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04M 3/5235 Dependent on call type or called number [DNIS]
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

In one aspect, a method of mixed media communication is provided. The method includes initializing, via an electronic device, a session associated with a sender device, the session including data of a first media type; determining a destination for the data of a first media type, the determination based on the first media type and available destination information; providing the data of the first media type to the determined destination; receiving data of a second media type for the session with the sender device; determining a second destination for the data of the second media type, the determination based on the second media type and the available destination information; and providing the data of the second media type to the second destination. A device and computer-readable medium for mixed media communication are also described.

Claims

1. A mixed media communications system, the system comprising:

a session manager configured to initialize a session associated with a sender device, the session including data of a first media type, the data of the first media type including emergency information;

a non-transitory memory including available destination information for a plurality of available destinations, the available destination information indicating media types processed by each of the plurality of available destinations;

a router configured to determine an initial destination from the plurality of available destinations for the data of the first media type, the determination based on the first media type and the available destination information; and

a transmission structure configured to provide the data of the first media type to the determined initial destination,

wherein the session manager is further configured to receive data of a second media type for the session with the sender device,

wherein the router is further configured to determine a second destination from the plurality of available destinations for the data of the second media type, the determination based on the second media type and the available destination information, and

wherein the transmission structure is configured to provide the data of the second media type to the second destination.

2. The system of claim 1, further comprising a collaboration manager configured to provide communication for the session between the initial destination and the second destination.

3. The system of claim 1, wherein the first media type and the second media type comprise one or more of voice, data, video, audio, text, image, and application.

4. The system of claim 1, wherein initializing the session includes:

receiving via a receiving structure, an invitation message from the sender device; and

transmitting, via the transmission structure an invitation response message to the sender device.

5. The system of claim 4, wherein the invitation message comprises a session initiation protocol invite message.

6. The system of claim 1, wherein the available destination information identifies one or more of a workstation and an agent, and one or more media types which are associated therewith.

7. The system of claim 6, wherein determining the initial destination and determining the second destination comprises:

comparing the media type for the session with the one or more media types associated with the workstation or the agent for the plurality of available destinations;

generating a set of candidate destinations including those available destinations matching the media type; and

selecting the initial destination or the second destination from the set of candidate destinations.

8. The system of claim 7, further comprising an automated call distribution processor,

wherein selecting the initial destination or the second destination from the set of candidate destinations comprises:

providing the set of candidate destinations to the automated call distribution processor; and

receiving the initial destination or the second destination selection.

9. The system of claim 7, wherein determining the second destination comprises:

comparing session information for the session to stored existing session information;

when the session information identifies an existing session, determining whether a destination associated with the existing session is configured for the second media type; and

when the destination associated with the existing session is configured for the second media type, selecting the destination associated with the existing session as the second destination.

10. The system of claim 9, wherein the session information comprises one or more of a session identifier, an identifier for the sender device, or an identifier for the initial destination.

11. A mixed media communication method comprising:

initializing, via an electronic device, a session associated with a sender device, the session including data of a first media type, the data of the first media type including emergency information;

determining a destination for the data of the first media type, the determination based on the first media type and available destination information for a plurality of available destinations, the available destination information indicating media types processed by each of the plurality of available destinations;

providing the data of the first media type to the determined destination;

receiving data of a second media type for the session with the sender device;

determining a second destination from the plurality of available destinations for the data of the second media type, the determination based on the second media type and the available destination information; and

providing the data of the second media type to the second destination.

12. The method of claim 11, further comprising transmitting data for the session between the initial destination and the second destination.

13. The method of claim 11, wherein the first media type and the second media type comprise one or more of voice, data, video, audio, text, image, and application.

14. The method of claim 11, wherein initializing the session includes:

receiving an invitation message from the sender device; and

transmitting an invitation response message to the sender device.

15. The method of claim 14, wherein the invitation message comprises a session initiation protocol invite message.

16. The method of claim 11, wherein the available destination information identifies one or more of a workstation and an agent, and one or more media types which are associated therewith.

17. The method of claim 16, wherein determining the initial destination and determining the second destination comprises:

comparing the media type for the session with the one or more media types associated with the workstation or the agent for the plurality of available destinations;

generating a set of candidate destinations including those available destinations matching the media type; and

selecting the initial destination or the second destination from the set of candidate destinations.

18. The method of claim 17, wherein determining the second destination comprises:

comparing session information for the session to stored existing session information;

when the session information identifies an existing session, determining whether a destination associated with the existing session is configured for the second media type; and

when the destination associated with the existing session is configured for the second media type, selecting the destination associated with the existing session as the second destination.

19. The method of claim 18, wherein the session information comprises one or more of a session identifier, an identifier for the sender device, or an identifier for the initial destination.

20. A non-transitory computer-readable storage medium comprising instructions executable by a processor of a mixed media communications apparatus, the instructions causing the apparatus to:

initialize a session associated with a sender device, the session including data of a first media type, the data of the first media type including emergency information;

determine a destination for the data of the first media type, the determination based on the first media type and available destination information for a plurality of available destinations, the available destination information indicating media types processed by each of the plurality of available destinations;

provide the data of the first media type to the determined destination;

receive data of a second media type for the session with the sender device;

determine a second destination from the plurality of available destinations for the data of the second media type, the determination based on the second media type and the available destination information; and

provide the data of the second media type to the second destination.