Methods and systems for call management with user intervention
First Claim
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1. A method comprising:
- receiving, by a server and from a network call controller, information associated with a call to a user;
sending, by the server, a notification to a device of the user after receiving the information associated with the call;
receiving, by the server and as a response to the notification, information regarding a selection of an option for managing the call by the user,the option including sending the call to another device that is different from the device; and
instructing, by the server, the network call controller to connect the call based on the selection of the option.
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Abstract
Methods and systems for managing a call in real-time are disclosed. Methods and systems consistent with the present invention manage a call in real-time based on input from a user. A service center receives information pertaining to a call to the user from a service control point and sends a notification of the call to a device associated with the user. The service center receives a response to the notification from the user. Thereafter, the service center instructs the service control point to connect the call based on the response.
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Citations
20 Claims
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1. A method comprising:
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receiving, by a server and from a network call controller, information associated with a call to a user; sending, by the server, a notification to a device of the user after receiving the information associated with the call; receiving, by the server and as a response to the notification, information regarding a selection of an option for managing the call by the user, the option including sending the call to another device that is different from the device; and instructing, by the server, the network call controller to connect the call based on the selection of the option. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method comprising:
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receiving, by a device, a notification regarding a call directed to a user associated with the device; providing, by the device and for display, a user interface based on the notification, the user interface including information identifying user-selectable options for managing the call directed to the user; receiving, by the device and via the user interface, a selection of a particular option, of the user-selectable options, from the user; and causing, by the device, the call to be connected based on the selection of the particular option. - View Dependent Claims (10, 11, 12, 13, 14)
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15. A system comprising:
one or more processors to; receive, from a network call controller, information associated with a call to a user; send a notification to a device of the user after receiving the information associated with the call; receive, as a response to the notification, information regarding a selection of an option for managing the call by the user, the option including causing a particular recorded announcement to be played to a calling party that placed the call to the user; and instruct the network call controller to connect the call based on the selection of the option. - View Dependent Claims (16, 17, 18, 19, 20)
Specification