Mobile device and system for multi-step activities

• US 9,392,429 B2
• Filed: 01/06/2014
• Issued: 07/12/2016
• Est. Priority Date: 11/22/2006
• Status: Active Grant

• Current Assignee: Qualtrics LLC (SAP SE)
• Original Assignee: Qualtrics LLC (SAP SE)
• Inventors: Rao, Bindu Rama
• Primary Examiner(s): TORRES, MARCOS L
• Application Number:
  US14/147,600
• Publication Number:
  US 20140120868A1
• Time in Patent Office: 918 Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/64 Browsing; Visualisation therefor generation of a list or set of audio data G06F16/638
• CPC Class Codes: G06F 16/9577 Optimising the visualization of content, e.g. distillation of HTML documents
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/34 involving the movement of software or configuration parameters network booting or remote initial program loading [RIPL] G06F9/4416
• CPC Class Codes: H04W 4/18 Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals

Abstract

An multistep guided system for mobile devices that facilitates the creation and dissemination of multistep guided activities from a source computer/device to a plurality of other recipient mobile devices, wherein the multistep guided activities is disseminated to the recipient mobile devices in a form that is compatible with the capabilities of the respective recipient mobile devices. The audio guided system comprises the source computer/device, the plurality of other recipient mobile devices and a server.

Claims

1. A mobile device communicatively coupled to a server based on communication needs, the mobile device comprising:

at least one non-volatile memory having stored therein one or both of firmware and software;

a communication circuitry;

at least one processor operably coupled to the non-volatile memory and the communication circuitry, wherein the at least one processor, during operation, at least;

receives and presents to a user of the mobile device instructions associated with an activity to be conducted by the user, wherein the instructions are provided as a multistep guided activity;

presents interaction screens corresponding to specific steps of the multistep guided activity;

receives user input associated with the steps of the multistep guided activity via the interaction screens;

wherein the at least one processor presents supplementary information comprising additional multiple levels of details for any step of the multistep guided activity, when requested; and

selectively advances to a subsequent step and to a corresponding subsequent screen, or reverts to a previous step and to a corresponding previous screen, of the multistep guided activity, in response to the user input;

wherein each step of the multistep guided activity is retrieved one step at a time from a server in the network by the mobile device and presented to the user, wherein user interactions for that one step gathered by the recipient device is communicated back to the server upon completion of that one step.

2. The mobile device according to claim 1 wherein the at least one processor, during operation, further at least:

supports browsing for multistep guided activities by the user; and

retrieves multistep guided activities from the server based on one or more criteria, wherein the one or more criteria comprises user interests, user group affiliations, user membership information and device capabilities.

3. The mobile device according to claim 1 wherein the at least one processor, when it presents the steps, presents a corresponding textual information, an audio information and a graphics information for each of the steps of the multistep guided activity, and wherein the multistep guided activity comprises a sequence of steps necessary to configure a service, a machine, an electronic device or a vehicle.

4. The mobile device according to claim 1 wherein for each step of the multistep activity, a purpose of the current step with an overview of the current step, a step description regarding the current step in the activity and supplementary information is presented, wherein the supplementary information comprises additional details to help a user better understand the step, its benefits, alternate steps if any, and other detail to aid the user'"'"'s comprehension of the related activity.

5. The mobile device according to claim 1 wherein for each step of the of the multistep activity, a minimal textual step description is provided designed to provide minimal necessary information for a user, and a supplementary information is provided for optional review by a user, wherein the supplementary information is in audio, textual, video and graphics forms, wherein the supplementary information is provided to aid user comprehension of the associated step in the multistep activity.

6. A method of creating and disseminating step by step instructions of a multistep activity in a network to a plurality of mobile devices, the method comprising:

creating a multistep guided activity package comprising instructions associated with an activity to be conducted by the user;

making different versions of the multistep guided activity package for communication to different types of mobile devices and users based on one or more criteria, wherein the one or more criteria comprises device capabilities, user group affiliations, membership information, user interests and user preferences;

storing the different versions of the multistep guided activity package at a server;

identifying target devices among the of the plurality of mobile devices; and

communicating an appropriate version of the entire multistep guided activity to the target devices;

wherein each step of the multistep guided activity is retrieved one step at a time from a server in the network by a recipient device and presented to the user, wherein user interactions for that one step gathered by the recipient device is communicated back to the server upon completion of that one step.

7. The method of claim 6, further comprising:

transferring a newly created multistep guided activity for distribution to a server, wherein the newly created multistep guided activity provides the steps necessary to diagnose and fix a problem with a machine, an electronic device or a vehicle, configure a device, configure a service, or work on a vehicle.

8. The method of claim 6 further comprising:

sending a notification regarding the availability of the multistep guided activity package to the target devices wherein the notification also comprises a link that can be activated to download a client component and install it before displaying the multistep guided activity;

wherein the multiple step activity package is packaged as an XML document comprising details for each step of the multistep activity, wherein the details are provided as a combination of an audio or video preamble, a textual step description, and supplementary information; and

wherein the audio or video preamble is played during the display of a corresponding step of the multistep guided activity and the supplementary information is provided upon user request.

9. The method of claim 6, the method further comprising:

billing for the creation of multistep guided activity packages and for the distribution of multiple step guided activity packages.

10. The method of claim 6 wherein the multistep guided activity is an activity comprising multiple levels of tasks and subtasks, each of the tasks and subtasks associated with a corresponding step of the multistep guided activity and comprising a corresponding level of preambles, description and supplementary information appropriate to that step in the activity.

11. The method of claim 6 wherein the multistep guided activity is a multistep process of executing an operation.

12. The method of claim 6 wherein the multistep guided activity package comprises, for each step, an audio or video preamble that provides a description of the corresponding step, an audio or video supplementary information that provides additional details of the corresponding steps of the multistep activity, and a textual step description for that step designed to provide minimal necessary information for that corresponding step to a user.

13. The method of claim 6 wherein the multistep guided activity package also comprises a coupon to be provided to a user at the end of the multistep guided activity or during the display of the multistep guided activity.

14. The method of claim 6 further comprising:

notifying the target devices with information regarding the availability of the multistep guided activity package, wherein the notification comprises a link to the multistep guided activity used by the recipient mobile device among the target devices to activate a browser to present the multistep guided activity, and wherein the notification also comprises with a second link that triggers a download of a client component necessary for display of the multistep guided activity locally in the recipient mobile device without the use of the browser.

15. The method of claim 6 wherein creating comprises:

specifying details of the activity to be conducted as a multistep collection of tasks, each task expressed as a set of subtasks;

defining each task and subtask as a step in the multistep guided activity;

packaging the multistep guided activity as an XML document; and

sending the XML document package of the multistep guided activity to a server for dissemination along with a list of recipients.

16. A server communicatively coupled to a mobile device based on communication needs, the server comprising:

a memory;

a communication circuitry;

at least one processor operably coupled to the memory and the communication circuitry, wherein the at least one processor, during operation, at least;

receives and sends to the mobile device instructions associated with an activity to be conducted by a user, wherein the instructions are provided as a multistep guided activity;

tracks creation and dissemination of the multistep guided activity for billing purposes;

receives user input associated with the steps of the multistep guided activity;

selectively provides content for a subsequent step or for a previous step of the multistep guided activity, in response to the user input, if the mobile device is only capable of browser based interactions;

wherein the at least one processor provides supplementary information comprising additional details for any step of the multistep guided activity that helps a user better understand the step, its benefits, alternate steps if any, and any other details that aid the user'"'"'s comprehension of the related activity; and

wherein the at least one processor provides the multistep guided activity as a package comprising, for each step of the multistep guided activity, a purpose description of the current step with an overview of the current step, a step description regarding the current step in the activity, and the supplementary information.

17. The server of claim 16, wherein the at least one processor disseminates the multistep guided activity to a plurality of mobile devices, wherein the multistep guided activity comprises a sequence of steps necessary to configure a service, a machine, an electronic device or a vehicle.

18. The server of claim 16 wherein for each step of the of the multistep activity, a minimal textual step description is provided that is designed to provide minimal necessary information to a user, and a supplementary information for optional review by the user, wherein the supplementary information is in audio, textual, video and graphics forms.