Caller location determination systems and methods
First Claim
1. A computer system for initiating an emergency call to an emergency services provider from an individual who is in need of emergency assistance, and for providing an accurate, dispatchable location for the individual, to the emergency services provider, for use in dispatching emergency assistance to the individual, the computer system comprising at least one processor and memory, wherein the computer system further comprises:
- (A) executable software operatively installed on a portable computing device associated with the individual, the executable software displaying a user interface, on a display screen of the portable computing device, that is adapted to receive a request from a user to request initiation of an emergency call; and
(B) a geolocation cache database storing current location data for the individual, the current location data comprising telemetry data from the portable communications device, wherein;
the system is adapted for, in response to receiving the request from the user to request initiation of the emergency call;
analyzing, in real time, the current location data for the individual, from the geolocation cache database, to determine a suitable current dispatchable location for the individual;
in response to determining the suitable current dispatchable location for the individual, updating an ALI database, in real time, to reflect that the individual'"'"'s location is the determined current dispatchable location, the ALI database being an ALI database that a public-safety answering point that will handle an emergency call placed by the individual will access to determine the current location of the individual; and
initiating the emergency call to the particular public-safety answering point.
2 Assignments
0 Petitions
Accused Products
Abstract
Computer systems, according to various embodiments, are adapted to assist emergency services providers in determining the location of an individual who is in need of help. In various embodiments, the system may be adapted to determine a current dispatchable location for the individual who is in need of help, update a data structure associated with a public-safety answering point to indicate the individual'"'"'s current location, and then initiate and/or mediate a call between the individual and the emergency services provider. In various embodiments, updating the database may provide more accurate information regarding the individual'"'"'s location than would otherwise be available for the individual.
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Citations
24 Claims
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1. A computer system for initiating an emergency call to an emergency services provider from an individual who is in need of emergency assistance, and for providing an accurate, dispatchable location for the individual, to the emergency services provider, for use in dispatching emergency assistance to the individual, the computer system comprising at least one processor and memory, wherein the computer system further comprises:
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(A) executable software operatively installed on a portable computing device associated with the individual, the executable software displaying a user interface, on a display screen of the portable computing device, that is adapted to receive a request from a user to request initiation of an emergency call; and (B) a geolocation cache database storing current location data for the individual, the current location data comprising telemetry data from the portable communications device, wherein; the system is adapted for, in response to receiving the request from the user to request initiation of the emergency call; analyzing, in real time, the current location data for the individual, from the geolocation cache database, to determine a suitable current dispatchable location for the individual; in response to determining the suitable current dispatchable location for the individual, updating an ALI database, in real time, to reflect that the individual'"'"'s location is the determined current dispatchable location, the ALI database being an ALI database that a public-safety answering point that will handle an emergency call placed by the individual will access to determine the current location of the individual; and initiating the emergency call to the particular public-safety answering point. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A non-transitory computer-readable medium storing computer executable instructions for:
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receiving from a particular individual, via a user interface of a portable computing device, a request to place an emergency call; and at least partially in response to receiving the request to place an emergency call; determining a current location of the portable computing device; using the determined current location of the portable computing device to determine a dispatchable location for use in dispatching emergency assistance to the particular individual; updating a data structure to indicate that the portable computing device is at the determined current location, the data structure being a data structure that a particular public-safety answering point that will be handling the emergency call will access to determine location information for individuals who contact the public-safety answering point to request emergency assistance; and initiating an emergency call, by the portable computing device, to the public-safety answering point, regarding an emergency involving the particular individual. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15)
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16. A computer-implemented method of initiating an emergency call to an emergency services provider from an individual who is in need of emergency assistance, and for providing, to the emergency services provider, an accurate dispatchable location for the individual for use in dispatching emergency assistance to the individual, the method comprising:
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using one or more computing devices to continuously monitor a location of the individual'"'"'s portable computing device; receiving, via the individual'"'"'s portable computing device, a request to place an emergency call; and in response to receiving the request to place an emergency call; (A) updating a particular data structure with a current dispatchable location for the individual, as determined by the one or more computing devices that are continuously monitoring the location of the individual'"'"'s portable computing device, the particular data structure being a data structure that a particular public-safety answering point, that will be handling the emergency call, accesses to determine location information for one or more individuals who contact the public-safety answering point to request emergency assistance; and (B) initiating an emergency call, by the individual'"'"'s portable computing device to the public-safety answering point, regarding an emergency involving the individual. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24)
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Specification