Systems and methods to facilitate real time communications and commerce via a social network

• US 9,407,594 B2
• Filed: 04/19/2013
• Issued: 08/02/2016
• Est. Priority Date: 04/10/2007
• Status: Active Grant

• Current Assignee: Thryv, Inc. (Mudrick Capital Management LP)
• Original Assignee: YellowPages.com LLC (Mudrick Capital Management LP)
• Inventors: Altberg, Ebbe, Faber, Scott, Hirson, Ron, Van der Linden, Sean
• Primary Examiner(s): Robinson, Kito R
• Application Number:
  US13/866,995
• Publication Number:
  US 20130235765A1
• Time in Patent Office: 1,201 Days
• Field of Search: 705/14, 705/14.4
• US Class Current: 1/1
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 20/384 using social networks
• CPC Class Codes: G06Q 20/386 using messaging services or messaging apps using mobile network messaging services for payment, e.g. SMS G06Q20/3255
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0241 Advertisements
• CPC Class Codes: G06Q 30/0257 User requested
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 30/0273 Determination of fees for advertising
• CPC Class Codes: G06Q 30/0277 Online advertisement
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 65/00 Network arrangements, protocols or services for supporting real-time applications in data packet communication real-time or near real-time messaging, e.g. instant messaging [IM] H04L51/04; selective video distribution H04N21/00
• CPC Class Codes: H04L 67/30 Profiles
• CPC Class Codes: H04L 67/306 User profiles

Abstract

Methods and systems to facilitate real time communications and commerce via a social network. In one embodiment, a social network is used to provide information about an advertiser to demonstrate the trustworthiness of the advertiser to potential customers. In one embodiment, a method includes receiving a request from a customer for a document; and providing the customer with an advertisement embedded in the document, the advertisement including information to identify an advertiser of the advertisement based on a social network. In one embodiment, the presentation of the advertisement or the advertiser is at least partially based on the social network. In one embodiment, communication references are provided to facilitate the requests for real time communications with a member of the social network via a connection provider, which performs scheduling, filtering, payment processing, etc. for the member of the social network.

Claims

1. A computer implemented method, comprising:

maintaining, via a database of a server system, data representing a social network of a plurality of members, including a first member and a second member;

storing by the server system first content in association with one or more specifications of the second member in the database or another database of the server system;

collecting, by the server system, information from a social network system to form a first set of information about the second member provided by one or more other members of the social network that each have a respective social connection to the second member in the social network;

evaluating, by the server system, the first set of information about the second member based at least in part on one or more social distances between the first member and the second member;

generating by the server system an advertisement particularized to the second member based at least in part on i) the evaluating and ii) the stored first content in association with one or more specifications of the second member, the generating comprising;

embedding a first communication reference of a connection server of the server system in the advertisement, the first communication reference to be used by the first member to request the connection server to establish a connection for real time communications, in part by at least one voice over Internet protocol connection, between a user terminal of the first member and a user terminal of the second member without revealing a second communication reference of the second member to the first member;

selecting, based at least in part on the evaluating, a second set of information about the second member to include in the advertisement for presentation, the second set of information comprising at least part of the first set of information about the second member provided by one or more other members of the social network;

transmitting, by the server system, the advertisement to provide the first member with the advertisement;

charging, by the connection server provider, a first account, associated with the first member and maintained by the server system, on behalf of the second member according to a price specified by the second member; and

charging, by the connection server, a second account, associated with the second member and maintained by the server system, a portion of an amount the connection provider charges the first member on behalf of the second member.

2. The method of claim 1, wherein the first and second members are not directly connected in the social network.

3. The method of claim 2, further comprising:

the connection provider establishing a first Voice over Internet Protocol (VoIP)

connection to connect to the first member using the communication reference;

the connection provider determining a telephonic reference of the second member based

on the communication reference used to establish the first VoIP connection;

the connection provider establishing a second Voice over Internet Protocol (VoIP) connection to connect to the second member using the telephonic reference of the second member; and

bridging the first and second VoIP connections to connect the first and second members.

4. The method of claim 3, wherein the bridging of the first and second VoIP connections comprises establishing a media connection that does not go through the connection provider to connect the first and second members for telephone communications.

5. The method of claim 3, wherein the connection provider establishing the first VoIP connection comprises the connection provider receiving a call for the first VoIP connection in response to the first member placing a call using the communication reference on a public switched telephone network.

6. The method of claim 3, wherein the connection provider establishing the first VoIP connection comprises:

the connection provider receiving a request including the communication reference over a data connection; and

the connection provider placing a call for the first VoIP connection in response to the request.

7. The method of claim 6, wherein the communication reference is embedded in a user interface element which when selected causes the request to be sent to the connection provider via a data communication network.

8. The method of claim 3, wherein the bridging the first connection and the second connection comprises translating a message from a first language to a second language to bridge the first connection and the second connection.

9. The method of claim 3, wherein the bridging the first connection and the second connection comprises converting a message between text and voice to bridge the first connection and the second connection.

10. The method of claim 2, wherein the communication reference includes a telephone number without an extension, a telephone number with an extension, a Voice over Internet Protocol (VoIP) user identifier, or a Session Initiation Protocol (SIP) uniform resource identifier (URI).

11. The method of claim 1, wherein the price specified by the second member is dependent on a social distance between the first and second member in the social network.

12. The method of claim 1, wherein the connection for real time communications between the first and second members comprises a telephone connection, an instant messaging connection for text, voice or video chat, or a two way voice connection.

13. The method of claim 1, further comprising:

receiving a request for the connection between the first and second connection provider via the communication reference;

determining whether a time of the request is within a scheduled callable period of the second member;

wherein the request is blocked when the time of the request is outside the scheduled callable period of the second member.

14. The method of claim 13, wherein the scheduled callable period is dependent on a social distance between the first and second members in the social network.

15. The method of claim 1, wherein the information to present the second member further includes an indication of real time availability of the second member to conduct real time communications with the first member at a time the information is presented and a price the first member is to be charged for real time communications with the second member.

16. The method of claim 2, further comprising:

determining whether the first member is allowed to call for a connection for real time communications between the first and second members, based at least in part on a characteristic of a social connection between the first member and the second member in the social network;

wherein the information includes the communication reference of the connection provider in response to a determination that the first member is allowed to call for a connection for real time communications between the first and second members.

17. One or more non-transitory, processor-readable media storing instructions that, when executed by a server system, cause the server system to:

maintain, via a database of the server system, data representing a social network of a plurality of members, including a first member and a second member;

store first content in association with one or more specifications of the second member in the database or another database of the server system;

collect information from a social network system to form a first set of information about the second member provided by one or more other members of the social network that each have a respective social connection to the second member in the social network;

evaluate the first set of information about the second member based at least in part on one or more social distances between the first member and the second member;

generate an advertisement particularized to the second member based at least in part on i) the evaluating and ii) the stored first content in association with one or more specifications of the second member, the generating comprising;

embedding a first communication reference of a connection server of the server system in the advertisement, the first communication reference to be used by the first member to request the connection server to establish a connection for real time communications, in part by at least one voice over Internet protocol connection, between a user terminal of the first member and a user terminal of the second member without revealing a second communication reference of the second member to the first member;

select, based at least in part on the evaluating, a second set of information about the second member to include in the advertisement for presentation, the second set of information comprising at least part of the first set of information about the second member provided by one or more other members of the social network;

transmit the advertisement to provide the first member with the advertisement;

charge, by the connection server, a first account, associated with the first member and maintained by the server system, on behalf of the second member according to a price specified by the second member; and

charge, by the connection server, a second account, associated with the second member and maintained by the server system, a portion of an amount the connection provider charges the first member on behalf of the second member.

18. A server system, comprising:

one or more servers comprising a connection server to establish connections for real time communications between end-user devices;

one or more databases coupled to the one or more servers;

the one or more servers being coupled to one or more network interfaces to facilitate access to a communication network, and one or more storage media to retain instructions, the server system to execute the instructions to;

maintain data representing a social network of a plurality of members, including a first member and a second member;

store first content in association with one or more specifications of the second member in a database of the one or more databases;

collect information from a social network system to form a first set of information about the second member provided by one or more other members of the social network that each have a respective social connection to the second member in the social network;

evaluate the first set of information about the second member based at least in part on one or more social distances between the first member and the second member;

generate an advertisement particularized to the second member based at least in part on i) the evaluating and ii) the stored first content in association with one or more specifications of the second member, the generating comprising;

embedding a first communication reference of the connection server of the server system in the advertisement, the first communication reference to be used by the first member to request the connection server to establish a connection for real time communications, in part by at least one voice over Internet protocol connection, between a user terminal of the first member and a user terminal of the second member without revealing a second communication reference of the second member to the first member; and

select, based at least in part on the evaluating, a second set of information about the second member to include in the advertisement for presentation, the second set of information comprising at least part of the first set of information about the second member provided by one or more other members of the social network;

transmit the advertisement to provide the first member with the advertisement;

charge, by the connection server, a first account, associated with the first member and maintained by the server system, on behalf of the second member according to a price specified by the second member; and

charge, by the connection server, a second account, associated with the second member and maintained by the server system, a portion of an amount the connection provider charges the first member on behalf of the second member.