User interface tool kit for mobile devices
First Claim
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1. A system for troubleshooting IVD equipment, comprising:
- a processor configured to receive sensor data pertaining to a status of the IVD equipment and to transmit the sensor data in substantially real-time to at least one of a mobile device and a remote technical support center; and
one or more memory devices containing software instructions to configure the mobile device to;
facilitate a call between a user of the IVD equipment and a representative at the remote technical support center;
display one or more images to the user at substantially the same time that the representative can see the one or more images; and
receive at least one command from the representative to change the one or more images displayed to the user.
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Accused Products
Abstract
Methods and systems facilitate troubleshooting or maintenance of in vitro diagnostic equipment. An operator of the equipment utilizes an app on mobile device to receive status information from the equipment and capture images of the equipment. Tutorials and interactive remote technical support can be provided utilizing this data.
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Citations
20 Claims
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1. A system for troubleshooting IVD equipment, comprising:
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a processor configured to receive sensor data pertaining to a status of the IVD equipment and to transmit the sensor data in substantially real-time to at least one of a mobile device and a remote technical support center; and one or more memory devices containing software instructions to configure the mobile device to; facilitate a call between a user of the IVD equipment and a representative at the remote technical support center; display one or more images to the user at substantially the same time that the representative can see the one or more images; and receive at least one command from the representative to change the one or more images displayed to the user. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for assisting a user in troubleshooting IVD equipment, comprising steps of:
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receiving sensor data pertaining to the status of the IVD equipment in substantially real-time at least one of a mobile device and a remote technical support center; facilitating, via software instructions on a mobile device, a call between a user and a representative at the remote technical support center; displaying one or more images to the user at substantially the same time that the representative can see the one or more images; and receiving at least one command from the representative to change the one or more images displayed to the user. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A method for assisting a user in troubleshooting IVD equipment, comprising steps of:
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receiving sensor data pertaining to the status of the IVD equipment in substantially real-time at a mobile device; requesting a first tutorial from a stored plurality of tutorials, in response to user input of the mobile device, wherein the first tutorial includes a plurality of pictures or videos to be displayed on a screen of the mobile device; determining, based on the sensor data if a first step of the tutorial has been completed by the user; advancing to a second step in the tutorial in response to the determining step; determining, by the mobile device, if an error condition exists upon completion of a last step of the first tutorial; and connecting the user with a representative at a remote technical support center, wherein the representative receives the sensor data and can view one or more images on the mobile device screen. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification