Triggering actions in an information feed system

• US 9,411,855 B2
• Filed: 06/16/2011
• Issued: 08/09/2016
• Est. Priority Date: 10/25/2010
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Kemp, Christopher A., Thaxton, Carter, De Gour, Christopher, Schraith, Kevin, Sopko, Andrew, Wisman, Nathan
• Primary Examiner(s): Hwa, Shyue Jiunn
• Application Number:
  US13/162,273
• Publication Number:
  US 20120102063A1
• Time in Patent Office: 1,881 Days
• Field of Search: 707/702, 707/769
• US Class Current: 1/1
• CPC Class Codes: G06F 16/24565 Triggers; Constraints
• CPC Class Codes: G06F 16/248 Presentation of query results
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation

Abstract

Disclosed are systems, apparatus, methods, and computer readable media for performing actions in response to information updates provided in an information feed. In one implementation, an information update is selected for comparison with a data record creation rule. The data record creation rule may specify a data record creation operation for creating a data record based the selected information update. The selected information update may be capable of being displayed in an information feed. A determination may be made as to whether the selected information update includes information satisfying a trigger condition associated with the data record creation rule. When the information in the selected information update satisfies the trigger condition, the data record creation operation may be performed to create the data record. The data record creation operation may identify information to include in the data record.

Claims

1. A method comprising:

receiving a feed item, the feed item being displayable in a feed of a social networking system implemented using a database system, the feed being displayable on a display device;

processing textual content of the feed item to detect a designated keyword in the textual content, the designated keyword associated with a data record creation rule;

responsive to detecting the designated keyword in the textual content of the feed item, automatically;

causing a data record to be created as a data object in a database of the database system, the created data record being accessible via a cloud-based computing services environment;

identifying information of the feed item or of one or more feed items associated with the feed item related to the created data record;

determining that the created data record is related to a first customer relationship management (CRM) record of a CRM system; and

causing one or more data fields of the created data record to be populated with the identified information of the feed item and information of the first CRM record.

2. The method recited in claim 1, wherein the received message feed item is displayable in the feed in accordance with first computer programming language instructions provided by a first entity, and wherein the created data record is created in accordance with second computer programming language instructions provided by a second entity.

3. The method recited in claim 2, wherein detecting the designated keyword in the textual content comprises:

executing third computer programming language instructions provided by the second entity.

4. The method recited in claim 2, wherein the first entity is an information service provider providing information services to a plurality of recipients.

5. The method recited in claim 4, wherein the second entity is one of the plurality of recipients.

6. The method recited in claim 1, wherein the created data record is stored in a multitenant database accessible to a plurality of tenants via a network.

7. The method recited in claim 1, wherein causing the created data record to be created comprises:

determining a data type for the created data record, the created data record being created in accordance with the determined data type.

8. The method recited in claim 1, the method further comprising:

associating the created data record with a user account in the social networking system, the created data record being created in association with the user account.

9. The method recited in claim 1, wherein causing the created data record to be created comprises:

associating the received feed item with the created data record, the received feed item being accessible via the created data record.

10. A database system implemented using a server system, the database system configurable to cause:

processing a feed item, the feed item being displayable in a feed of a social networking system implemented using the database system, the feed being displayable on a display device;

processing textual content of the feed item to detect a designated keyword in the textual content, the designated keyword associated with a data record creation rule;

responsive to detecting the designated keyword in the textual content of the feed item, automatically;

creating a data record to be stored as a data object in a database of the database system, the created data record being accessible via a cloud-based computing services environment;

identifying information of the feed item or of one or more feed items associated with the feed item related to the created data record;

determining that the created data record is related to a first customer relationship management (CRM) record of a CRM system; and

populating one or more data fields of the created data record with the identified information of the feed item and information of the first CRM record.

11. The database system recited in claim 10, wherein the received feed item is displayable in the feed in accordance with first computer programming language instructions provided by a first entity, and wherein the created data record is created in accordance with second computer programming language instructions provided by a second entity.

12. The database system recited in claim 11, wherein detecting the designated keyword in the textual content comprises:

executing third computer programming language instructions provided by the second entity.

13. The database system recited in claim 11, wherein the first entity is an information service provider providing information services to a plurality of recipients.

14. The database system recited in claim 13, wherein the second entity is one of the plurality of recipients.

15. The database system recited in claim 10, wherein causing the created data record to be created comprises:

determining a data type for the created data record, the created data record being created in accordance with the determined data type.

16. A computer program product comprising computer-readable program code executable by one or more processors when retrieved from a non-transitory computer-readable medium, the program code comprising instructions configurable to cause:

processing a feed item, the feed item being displayable in a feed of a social networking system implemented using a database system, the feed being displayable on a display device;

processing textual content of the feed item to detect a designated keyword in the textual content, the designated keyword associated with a data record creation rule;

responsive to detecting the designated keyword in the textual content of the feed item, automatically;

creating a data record to be stored as a data object in a database of the database system, the created data record being accessible via a cloud-based computing services environment;

identifying information of the feed item or of one or more feed items associated with the feed item related to the created data record;

determining that the created data record is related to a first customer relationship management (CRM) record of a CRM system; and

populating one or more data fields of the created data record with the identified information of the feed item and information of the first CRM record.

17. The computer program product recited in claim 16, wherein the received feed item is displayable in the feed in accordance with first computer programming language instructions provided by a first entity, and wherein the created data record is created in accordance with second computer programming language instructions provided by a second entity.

18. The computer program product recited in claim 17, wherein detecting the designated keyword in the textual content comprises:

executing third computer programming language instructions provided by the second entity.

19. The computer program product recited in claim 17, wherein the first entity is an information service provider providing information services to a plurality of recipients.

20. The computer program product recited in claim 19, wherein the second entity is one of the plurality of recipients.