Methods and apparatus for targeting communications using social network metrics

• US 9,411,858 B2
• Filed: 10/01/2014
• Issued: 08/09/2016
• Est. Priority Date: 04/07/2004
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: LinkedIn Corporation (Microsoft Corporation)
• Inventors: Lawler, Brian, Loh, Elliot, Martino, Paul J., Pincus, Mark
• Primary Examiner(s): KHAJURIA, SHRIPAL K
• Application Number:
  US14/504,024
• Publication Number:
  US 20150019542A1
• Time in Patent Office: 678 Days
• Field of Search: 709/207
• US Class Current: 1/1
• CPC Class Codes: G06F 16/24578 using ranking
• CPC Class Codes: G06F 16/285 Clustering or classification
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 20/145 Payments according to the detected use or quantity
• CPC Class Codes: H04L 12/1813 for computer conferences, e.g. chat rooms instant messaging H04L51/04; protocols for multimedia communication H04L65/1101; arrangements for multi-party communication H04L65/403; telephonic conference arrangements H04M3/56; television conference systems H04N7/15
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/212 using filtering or selective blocking
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15

Abstract

A method for a computer system includes receiving a first user communication, determining a first group of users, determining a target number of users, determining whether the first group of users includes the target number of users, and if not, providing the communication to the first group of users, determining a hierarchal mapping of groups of users in response to user memberships, determining a second group of users from the hierarchal mapping, determining a plurality of social network relationship factors for the second group of users with respect to the first user, and providing the communication to at least a subset of users in the second group of users in response to the first plurality of social network relationship factors.

Claims

1. A method, comprising:

receiving, on a server using an interface communicatively coupled to a network, an electronic communication directed to a first user, the electronic communication sent by a second user, and the first and second users belonging to a social network;

determining a first social distance between the first user and the second user based on accessing relationship information from the social network for the first user and the second user;

determining respective social distances between the first user and other users in the social network, the other users selected based on respective incoming electronic communications directed to the first user by the other users in the social network, respective social distances determined based on accessing the relationship information for the respective other users; and

prioritizing presentation of the electronic communication, relative to the respective incoming electronic communications, to the first user based on a relative ranking of the first social distance with respect to the respective social distances of the other users.

2. The method of claim 1, wherein determining the first social distance includes factoring in a weighting factor.

3. The method of claim 2, wherein factoring in the weighting factor includes determining the weighting factor using at least one of the following criteria:

a frequency of communication between the first user and the second user;

if the first user and the second user post information in similar web forums; and

a user satisfaction metric of prior interactions between the first user and the second user.

4. The method of claim 1, wherein prioritizing presentation of the electronic communication includes determining whether the second user has a trust metric that exceeds a pre-defined threshold.

5. The method of claim 4, wherein calculation of the second user'"'"'s trust metric includes aggregating ratings from other users in the social network of the second user, wherein at least a portion of the calculated trust metric is specific to the social relationship between the first user and the second user.

6. The method of claim 4, wherein calculation of the second user'"'"'s trust metric includes aggregating feedback associated with the second user extracted from a site external to the social network.

7. The method of claim 1, wherein determining the first social distance includes accessing a social map of the social network for the first user computed at log-in of the first user to the social network.

8. The method of claim 1, further comprising organizing incoming communications for the first user into a plurality of directories, each of the directories being associated with a particular social distance from the first user to the sender of the incoming communication within the social network.

9. The method of claim 1, wherein the prioritizing includes presenting the electronic communication, relative to the respective incoming electronic communications, according to a hierarchy listing based on the respective social distances.

10. The method of claim 1, further comprising:

determining, based at least in part on analysis of the electronic communication or the second user, a non-social network parameter associated with the electronic communication; and

wherein the prioritizing presentation of the electronic communication to the first user, relative to other electronic communications directed to the first user, is further based on the non-social network parameter.

11. A method, comprising:

receiving, on a server using an interface communicatively coupled to a network, an electronic communication directed to a first user, the electronic communication sent by a second user, the first and second users belonging to a social network;

determining a first social distance between the first user and the second user based on accessing relationship information for the first user and the second user;

determining, based at least in part on analysis of the electronic communication or the second user, a non-social network parameter associated with the electronic communication; and

prioritizing presentation of the electronic communication to the first user, relative to other electronic communications directed to the first user, based on the first social distance and the non-social network parameter.

12. The method of claim 11, wherein determining the non-social network parameter includes determining the identity of the second user.

13. The method of claim 12, wherein prioritizing presentation of the electronic communication ranks priority according to identity with individuals being first, groups being second, and anonymous senders being third.

14. The method of claim 11, wherein determining the non-social network parameter includes determining a first geographic location associated with the second user or the electronic communication;

and

wherein prioritizing presentation of the electronic communication includes comparing the first geographic location with a second geographic location associated with the first user.

15. A system comprising:

a network interface;

a memory device; and

a processor communicatively coupled to the memory device, wherein the processor, the memory device, and the network interface cooperate such that the system performs operations comprising;

receiving, using the network interface communicatively coupled to a network, an electronic communication directed to a first user, the electronic communication sent by a second user, and the first and second users belonging to a social network;

determining a first social distance between the first user and the second user based on accessing relationship information from the social network for the first user and the second user;

determining respective social distances between the first user and other users in the social network, the other users selected based on respective incoming electronic communications directed to the first user by the other users in the social network, respective social distances determined based on accessing the relationship information for the respective other users; and

prioritizing presentation of the electronic communication, relative to the respective incoming electronic communications, to the first user based on a relative ranking of the first social distance with respect to the respective social distances of the other users.

16. The system of claim 15, wherein determining the first social distance includes factoring in a weighting factor;

and

wherein factoring in the weighting factor includes determining the weighting factor using at least one of the following criteria;

a frequency of communication between the first user and the second user;

if the first user and the second user post information in similar web forums; and

a user satisfaction metric of prior interactions between the first user and the second user.

17. The system of claim 15, wherein prioritizing presentation of the electronic communication includes determining whether the second user has a trust metric that exceeds a pre-defined threshold;

and

wherein calculation of the second user'"'"'s trust metric includes;

aggregating ratings from other users in the social network of the second user, wherein at least a portion of the calculated trust metric is specific to the social relationship between the first user and the second user, or

aggregating feedback associated with the second user extracted from a site external to the social network.

18. A non-transitory computer-readable medium including instructions for delivering electronic communications transmitted over a network based on social network metrics that, when executed on a computing device including one or more processors, cause the computing device to perform operations comprising:

receive, using an interface communicatively coupled to a network, an electronic communication directed to a first user, the electronic communication sent by a second user, and the first and second users belonging to a social network;

determine a first social distance between the first user and the second user based on accessing relationship information from the social network for the first user and the second user;

determine respective social distances between the first user and other users in the social network, the other users selected based on respective incoming electronic communications directed to the first user by the other users in the social network, respective social distances determined based on accessing the relationship information for the respective other users; and

prioritize presentation of the electronic communication, relative to the respective incoming electronic communications, to the first user based on a relative ranking of the first social distance with respect to the respective social distances of the other users.

19. The non-transitory computer-readable medium of claim 18, wherein the instructions further include instructions to:

determine, based at least in part on analysis of the electronic communication or the second user, a non-social network parameter associated with the electronic communication; and

wherein the prioritizing presentation of the electronic communication to the first user, relative to other electronic communications directed to the first user, is further based on the non-social network parameter.

20. The non-transitory computer-readable medium of claim 19, wherein determining the non-social network parameter includes determining the identity of the second user.

21. The non-transitory computer-readable medium of claim 20, wherein prioritizing presentation of the electronic communication ranks priority according to identity with individuals being first, groups being second, and anonymous senders being third.