Assistance on the go
First Claim
1. A method comprising:
- receiving, through a mobile application executing on a mobile device having at least one processor, a roadside assistance request from a user, wherein the roadside assistance request is received through the mobile device;
receiving, by the mobile application, telematics information from a telematics device;
receiving, by the mobile application, insurance information from an insurance company, wherein the insurance information includes information about the user, vehicle information, and the user'"'"'s home location;
providing, by the mobile application, a prioritized ranking of roadside assistance service providers based on the telematics information, insurance information, and the roadside assistance request;
providing, by the mobile application, roadside assistance provider information based on the prioritized ranking of roadside assistance providers;
receiving, by the mobile application, a roadside assistance order from the user that includes a selected roadside assistance provider;
transmitting, by the mobile application, the roadside assistance order to the selected roadside assistance provider;
receiving, by the mobile application, confirmation of the roadside assistance order from the selected roadside assistance provider; and
providing, by the mobile application, an electronic payment to the selected roadside assistance provider for the roadside assistance order.
1 Assignment
0 Petitions
Accused Products
Abstract
A mobile computerized apparatus or method configured to coordinate towing facilities and roadside assistance providers and their available capacity to tow and provide roadside assistance and match users with those towing facilities and roadside assistance providers is disclosed. The apparatus or method may be configured to consider the following factors in matching the towing facilities/roadside assistance providers and users: (a) availability of nearby towing facilities; (b) telematics information from the vehicle to assist with the diagnosis/repairs; (c) preset preferences of the user; (d) insurance information (such as the type of the vehicle the user has and the user'"'"'s home address); and (e) the capabilities of the towing facility.
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Citations
14 Claims
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1. A method comprising:
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receiving, through a mobile application executing on a mobile device having at least one processor, a roadside assistance request from a user, wherein the roadside assistance request is received through the mobile device; receiving, by the mobile application, telematics information from a telematics device; receiving, by the mobile application, insurance information from an insurance company, wherein the insurance information includes information about the user, vehicle information, and the user'"'"'s home location; providing, by the mobile application, a prioritized ranking of roadside assistance service providers based on the telematics information, insurance information, and the roadside assistance request; providing, by the mobile application, roadside assistance provider information based on the prioritized ranking of roadside assistance providers; receiving, by the mobile application, a roadside assistance order from the user that includes a selected roadside assistance provider; transmitting, by the mobile application, the roadside assistance order to the selected roadside assistance provider; receiving, by the mobile application, confirmation of the roadside assistance order from the selected roadside assistance provider; and providing, by the mobile application, an electronic payment to the selected roadside assistance provider for the roadside assistance order. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 10)
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9. One or more non-transitory computer readable media storing computer readable instructions that, when executed, cause an apparatus to:
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(a) after occurrence of a roadside event to a vehicle, receive input at a mobile device regarding the roadside event to the vehicle; (b) receive, through a mobile application executing on the apparatus, a roadside assistance request from a user, wherein the roadside assistance request is received through the mobile device and relates to the roadside event to the vehicle; (c) receive, by the mobile application, telematics information from a telematics device, wherein the telematics information includes information from the vehicle to assist with a diagnosis and repairs for the roadside event to the vehicle; (d) receive, by the mobile application, insurance information from an insurance company, wherein the insurance information includes information about the user, vehicle information, and the user'"'"'s home address; (e) determine and provide, by the mobile application, a prioritized ranking of roadside assistance providers based on the telematics information, the insurance information, and the roadside assistance request; (f) provide, by the mobile application, roadside assistance service provider information based on the prioritized ranking of roadside assistance service providers; (g) receive, by the mobile application, a roadside assistance order automatically selected by the mobile application based on the roadside assistance service provider that scores the highest according to a preset algorithm, wherein the roadside assistance order include a selected roadside assistance provider; (h) transmit, by the mobile application, the roadside assistance order to the selected roadside assistance provider; and (i) provide, by the mobile application, an electronic payment to the selected roadside assistance provider for the roadside assistance order. - View Dependent Claims (11, 12, 13, 14)
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Specification