Method and device for providing system status information

• US 9,413,624 B2
• Filed: 02/22/2011
• Issued: 08/09/2016
• Est. Priority Date: 09/29/2010
• Status: Active Grant

• Current Assignee: Malikie Innovations Limited (Key Patent Innovations Limited)
• Original Assignee: Blackberry Limited
• Inventors: Kirkup, Michael Grant, Leung, Andrew Ho Yin
• Primary Examiner(s): Srivastava, Vivek
• Assistant Examiner(s): Garcia-Ching, Karina J
• Application Number:
  US13/031,773
• Publication Number:
  US 20120075175A1
• Time in Patent Office: 1,995 Days
• Field of Search: 709/223
• US Class Current: 1/1
• CPC Class Codes: G06F 11/3024 where the computing system component is a central processing unit [CPU]
• CPC Class Codes: G06F 11/3055 Monitoring arrangements for monitoring the status of the computing system or of the computing system component, e.g. monitoring if the computing system is on, off, available, not available error or fault processing without redundancy G06F11/0703; error detection or correction by redundancy in data representation G06F11/08; error detection or correction by redundancy in operation G06F11/14; error detection or correction by redundancy in hardware G06F11/16
• CPC Class Codes: G06F 11/3068 where the reporting involves data format conversion
• CPC Class Codes: G06F 11/3072 where the reporting involves data filtering, e.g. pattern matching, time or event triggered, adaptive or policy-based reporting
• CPC Class Codes: H04L 43/0817 by checking functioning

Abstract

The present disclosure provides a method and device for providing system status information. The method comprises: receiving, from an input mechanism associated with a communication device, a request to share system status information; and in response to receiving the request to share the system status information: (i) obtaining system status information associated with the communication device; and (ii) automatically populating one or more portions of an electronic message based on the system status information. The system status information comprises processor usage information.

Claims

1. A method implemented by a communication device for sharing system status information associated with the communication device, the method comprising:

receiving, from an input mechanism of the communication device, a request to transmit system status information associated with the communication device to one or more recipients;

receiving, from the input mechanism, a selection of a type of system status information to transmit to the one or more recipients; and

in response to receiving the request to transmit the system status information;

obtaining system status information associated with the communication device by polling a resource on the communication device associated with the selected type of system status information, the system status information quantifying current use or availability of the resource;

automatically populating one or more portions of an electronic message based on the system status information; and

automatically retrieving a messaging address from a memory associated with the communication device and populating an address field of the electronic message with the messaging address,

wherein the system status information comprises processor usage information for the communication device, and wherein the input mechanism is configured to be engaged by a user of the communication device.

2. The method of claim 1 wherein the system status information further comprises memory usage information.

3. The method of claim 1, wherein the system status information includes a list of applications running on the communication device.

4. The method of claim 3, wherein the processor usage information indicates an amount of processor processing capabilities used by one or more of the applications running on the communication device.

5. The method of claim 1, further comprising, in response to receiving the request to transmit the system status information, invoking an email application associated with the communication device.

6. The method of claim 1, further comprising:

sending the electronic message to one or more recipients.

7. The method of claim 1, further comprising:

displaying the electronic message on a display screen associated with the communication device.

8. The method of claim 1, wherein automatically populating one or more portions of the electronic message comprises sending a command to an application programming interface associated with an email application to automatically populate an email message.

9. The method of claim 1, wherein automatically populating one or more portions of the electronic message based on the system status information comprises inserting the system status information in a body of the electronic message.

10. The method of claim 1, further comprising:

displaying a selectable interface element for inputting a request to transmit system status information.

11. A communication device comprising:

at least one processor;

at least one memory storing computer executable instructions, the computer executable instructions being configured to cause the at least one processor to;

receive, from an input mechanism of the communication device, a request to transmit system status information associated with the communication device to one or more recipients;

receive, from the input mechanism, a selection of a type of system status information to transmit to the one or more recipients; and

in response to receiving the request to transmit the system status information;

obtain system status information associated with the communication device by polling a resource on the communication device associated with the selected type of system status information, the system status information quantifying current use or availability of the resource;

automatically populate one or more portions of an electronic message based on the system status information; and

automatically retrieve a messaging address from the memory and populate an address field of the electronic message with the messaging address,

wherein the system status information comprises processor usage information for the communication device, and wherein the input mechanism is configured to be engaged by a user of the communication device.

12. The communication device of claim 11 wherein the system status information further comprises memory usage information.

13. The communication device of claim 11, wherein the system status information includes a list of applications running on the communication device.

14. The communication device of claim 13, wherein the processor usage information indicates an amount of processor processing capabilities used by one or more of the applications running on the communication device.

15. The communication device of claim 11, wherein the computer executable instructions are further configured to cause the processor to:

in response to receiving the request to transmit the system status information, invoke an email application associated with the communication device.

16. The communication device of claim 11, wherein the computer executable instructions are further configured to cause the processor to:

send the electronic message to one or more recipients.

17. The communication device of claim 11, further comprising a display, and wherein the computer executable instructions are further configured to cause the processor to:

display the electronic message on the display.

18. The communication device of claim 11, wherein automatically populating one or more portions of the electronic message comprises sending a command to an application programming interface associated with an email application to automatically populate an email message.

19. The communication device of claim 11, wherein automatically populating one or more portions of the electronic message based on the system status information comprises inserting the system status information in a body of the electronic message.

20. The communication device of claim 11, further comprising a display and wherein the computer executable instructions are further configured to cause the processor to:

display, on the display, a selectable interface element for inputting a request to transmit system status information.