Electronic communication warning and modification
First Claim
1. An article of manufacture comprising a non-transitory computer readable storage medium having computer readable instructions tangibly embodied thereon which, when implemented, cause a computer to carry out a plurality of method steps comprising:
- automatically detecting an emotional state of a sender of an electronic communication wherein said automatically detecting comprises;
analyzing sender biometrics comprising one or more physiological measurements and/or one or more motor-behavioral measurements derived from engagement with a keyboard, a pointer and/or a touch-screen of a sender device used by the sender to generate the electronic communication; and
correlating, via a hardware processor, said sender biometrics with multiple biometric measurements amassed in a database using one or more statistical learning methods, wherein the multiple biometric measurements amassed in the database correspond to one or more emotional states;
encoding the detected emotional state of the sender, using input from at least one additional source, as metadata;
embedding the metadata in the electronic communication to create an annotated version of the electronic communication;
delaying transmission of the annotated version of the electronic communication to a recipient by a pre-determined amount of time that is a function of;
(i) a moving average of the detected emotional state of the sender computed over a given interval of time and (ii) an evaluated amount of a risk of miscommunication, evaluated based on content of the electronic communication, in relation to a given risk of communication threshold;
redirecting, during the pre-determined amount of time associated with said delaying, (i) the annotated version of the electronic communication to a designated third party reviewer and (ii) an alert to the designated third party reviewer that a review and/or an automated mediation between the sender and the designated third party reviewer is required, wherein said redirecting is based on the detected emotional state of the sender, and wherein the designated third party reviewer comprises at least one of (a) a caregiver of the sender, (b) a manager of the sender, and (c) an individual identified as trusted by the sender;
providing a signal to the sender in connection with said delaying, wherein said signal comprises;
a notification of said delaying of the transmission of the annotated version of the electronic communication to the recipient; and
a prompt enabling the sender to modify the pre-determined amount of time of said delaying via one or more mechanisms;
extracting the metadata from the annotated version of the electronic communication of the recipient;
converting the metadata into a representation of the detected emotional state of the sender to present to the recipient with the annotated version of the electronic communication, wherein said converting comprises implementing a machine-learning element to interpret a context of the recipient based on the detected emotional state of the sender, and in accordance with one or more user attributes derived from a user profile of the recipient; and
transmitting, subsequent to (a) said delaying by the pre-determined amount of time and (b) said redirecting, (i) the representation of the emotional state of the sender and (ii) the annotated version of the electronic communication to the recipient in accordance with at least one pre-determined preference specified by the recipient in a recipient profile.
0 Assignments
0 Petitions
Accused Products
Abstract
A system and article of manufacture for electronic communication warning and modification include automatically detecting an emotional state of a sender of an electronic communication, encoding the detected emotional state of the sender, using input from at least one additional source, as metadata, embedding the metadata in the electronic communication to create an annotated version of the electronic communication, and transmitting the annotated version of the electronic communication to a recipient.
-
Citations
15 Claims
-
1. An article of manufacture comprising a non-transitory computer readable storage medium having computer readable instructions tangibly embodied thereon which, when implemented, cause a computer to carry out a plurality of method steps comprising:
-
automatically detecting an emotional state of a sender of an electronic communication wherein said automatically detecting comprises; analyzing sender biometrics comprising one or more physiological measurements and/or one or more motor-behavioral measurements derived from engagement with a keyboard, a pointer and/or a touch-screen of a sender device used by the sender to generate the electronic communication; and correlating, via a hardware processor, said sender biometrics with multiple biometric measurements amassed in a database using one or more statistical learning methods, wherein the multiple biometric measurements amassed in the database correspond to one or more emotional states; encoding the detected emotional state of the sender, using input from at least one additional source, as metadata; embedding the metadata in the electronic communication to create an annotated version of the electronic communication; delaying transmission of the annotated version of the electronic communication to a recipient by a pre-determined amount of time that is a function of;
(i) a moving average of the detected emotional state of the sender computed over a given interval of time and (ii) an evaluated amount of a risk of miscommunication, evaluated based on content of the electronic communication, in relation to a given risk of communication threshold;redirecting, during the pre-determined amount of time associated with said delaying, (i) the annotated version of the electronic communication to a designated third party reviewer and (ii) an alert to the designated third party reviewer that a review and/or an automated mediation between the sender and the designated third party reviewer is required, wherein said redirecting is based on the detected emotional state of the sender, and wherein the designated third party reviewer comprises at least one of (a) a caregiver of the sender, (b) a manager of the sender, and (c) an individual identified as trusted by the sender; providing a signal to the sender in connection with said delaying, wherein said signal comprises; a notification of said delaying of the transmission of the annotated version of the electronic communication to the recipient; and a prompt enabling the sender to modify the pre-determined amount of time of said delaying via one or more mechanisms; extracting the metadata from the annotated version of the electronic communication of the recipient; converting the metadata into a representation of the detected emotional state of the sender to present to the recipient with the annotated version of the electronic communication, wherein said converting comprises implementing a machine-learning element to interpret a context of the recipient based on the detected emotional state of the sender, and in accordance with one or more user attributes derived from a user profile of the recipient; and transmitting, subsequent to (a) said delaying by the pre-determined amount of time and (b) said redirecting, (i) the representation of the emotional state of the sender and (ii) the annotated version of the electronic communication to the recipient in accordance with at least one pre-determined preference specified by the recipient in a recipient profile. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
-
-
13. A system for exchanging an electronic communication in annotated form based on a detected emotional state of a sender of the electronic communication, comprising:
-
a memory; and at least one processor coupled to the memory and operative for; automatically detecting an emotional state of the sender of the electronic communication wherein said automatically detecting comprises; analyzing sender biometrics comprising one or more physiological measurements and/or one or more motor-behavioral measurements derived from engagement with a keyboard, a pointer and/or a touch-screen of a sender device used by the sender to generate the electronic communication; and correlating, via a hardware processor, said sender biometrics with multiple biometric measurements amassed in a database using one or more statistical learning methods, wherein the multiple biometric measurements amassed in the database correspond to one or more emotional states; encoding the detected emotional state of the sender, using input from at least one additional source, as metadata; embedding the metadata in the electronic communication to create an annotated version of the electronic communication; delaying transmission of the annotated version of the electronic communication to a recipient by a pre-determined amount of time that is a function of;
(i) a moving average of the detected emotional state of the sender computed over a given interval of time and (ii) an evaluated amount of a risk of miscommunication, evaluated based on content of the electronic communication, in relation to a given risk of communication threshold;redirecting, during the pre-determined amount of time associated with said delaying, (i) the annotated version of the electronic communication to a designated third party reviewer and (ii) an alert to the designated third party reviewer that a review and/or an automated mediation between the sender and the designated third party reviewer is required, wherein said redirecting is based on the detected emotional state of the sender, and wherein the designated third party reviewer comprises at least one of (a) a caregiver of the sender, (b) a manager of the sender, and (c) an individual identified as trusted by the sender; providing a signal to the sender in connection with said delaying, wherein said signal comprises; a notification of said delaying of the transmission of the annotated version of the electronic communication to the recipient; and a prompt enabling the sender to modify the pre-determined amount of time of said delaying via one or more mechanisms; extracting the metadata from the annotated version of the electronic communication of the recipient; converting the metadata into a representation of the detected emotional state of the sender to present to the recipient with the annotated version of the electronic communication, wherein said converting comprises implementing a machine-learning element to interpret a context of the recipient based on the detected emotional state of the sender, and in accordance with one or more user attributes derived from a user profile of the recipient; and transmitting, subsequent to (a) said delaying by the pre-determined amount of time, and (b) said redirecting, (i) the representation of the emotional state of the sender and (ii) the annotated version of the electronic communication to the recipient in accordance with at least one pre-determined preference specified by the recipient in a recipient profile.
-
-
14. An article of manufacture for automatically managing a transmission of an electronic communication based on an emotional state of a sender of the electronic communication, comprising a non-transitory computer readable storage medium having computer readable instructions tangibly embodied thereon which, when implemented, cause a computer to carry out a plurality of method steps comprising:
-
automatically detecting an emotional state of the sender of the electronic communication wherein said automatically detecting comprises; analyzing sender biometrics comprising one or more physiological measurements and/or one or more motor-behavioral measurements derived from engagement with a keyboard, a pointer and/or a touch-screen of a sender device used by the sender to generate the electronic communication; correlating, via a hardware processor, said sender biometrics with multiple biometric measurements amassed in a database, wherein the multiple biometric measurements amassed in the database using one or more statistical learning methods, correspond to one or more emotional states; generating a representation of the detected emotional state of the sender to present to a given recipient with the annotated version of the electronic communication, wherein said generating comprises implementing a machine-learning element to interpret a context of the given recipient based on the detected emotional state of the sender, and in accordance with one or more user attributes derived from a user profile of the given recipient; providing the sender of the electronic communication with a notification of the detected emotional state of the sender; delaying transmission of the electronic communication to the given recipient by a pre-determined amount of time that is a function of;
(i) a moving average of the detected emotional state of the sender computed over a given interval of time and (ii) an evaluated amount of a risk of miscommunication, evaluated based on content of the electronic communication, in relation to a given risk of communication threshold;providing a signal to the sender in connection with said delaying, wherein said signal comprises; a notification of said delaying of the transmission of the an electronic communication to the recipient; and a prompt enabling the sender to modify the pre-determined amount of time of said delaying via one or more mechanisms; and deploying an action to facilitate modification and/or cancellation of the transmission of the electronic communication during said delaying, wherein said action comprises redirecting (i) the electronic communication to a designated third party reviewer and (ii) an alert to the designated third party reviewer that a review and/or an automated mediation between the sender and the designated third party reviewer is required, wherein said redirecting is based on the detected emotional state of the sender, and wherein the designated third party reviewer comprises at least one of (a) a caregiver of the sender, (b) a manager of the sender, and (c) an individual identified as trusted by the sender. - View Dependent Claims (15)
-
Specification