Processing method for social media issue and server device supporting the same

• US 9,418,058 B2
• Filed: 04/18/2014
• Issued: 08/16/2016
• Est. Priority Date: 12/19/2013
• Status: Expired due to Fees

• Current Assignee: Electronics and Telecommunications Research Institute
• Original Assignee: Electronics and Telecommunications Research Institute
• Inventors: Choi, Yoon Jae, Bae, Yong Jin, Jo, Yo Han, Heo, Jeong, Kim, Hyun Ki, Park, Sang Kyu, Lim, Soo Jong, Choi, Mi Ran, Ryu, Pum Mo, Yoon, Yeo Chan, Jang, Myung Gil, Lee, Chung Hee, Oh, Hyo Jung
• Primary Examiner(s): Vy, Hung T
• Application Number:
  US14/256,078
• Publication Number:
  US 20150178267A1
• Time in Patent Office: 851 Days
• Field of Search: 707/722, 707/723, 707/706, 707/738
• US Class Current: 1/1
• CPC Class Codes: G06F 16/3329 Natural language query formulation or dialogue systems
• CPC Class Codes: G06F 16/3344 using natural language analysis
• CPC Class Codes: G06F 40/295 Named entity recognition
• CPC Class Codes: G06F 40/30 Semantic analysis
• CPC Class Codes: H04L 51/52 for supporting social networking services

Abstract

The present invention relates to a social media question and answer service, and discloses a social media issue processing device and method. The method includes a question analyzing unit which analyzes a question type of an input question through a question pattern dictionary which is stored in advance; a social media analyzing unit which performs issue period recognition for the question, question type based analysis, question based summary creation, and question based reliability calculation; and a report creating unit which creates a summary in accordance with at least one of correlation between the question type and the question based summary, correlation between the issue period and the question type based analysis result, and correlation between the reliability and the question based summary.

Claims

1. A social media issue processing device, comprising:

a processor that executes program code stored on computer readable storage medium, the program code comprising;

question analyzing program code that analyzes a question type related with a question input based on a question pattern dictionary which is stored in advance;

social media analyzing program code that performs issue period recognition for the question, question type based analysis, question based summary creation, and question based reliability calculation; and

report creating program code that creates a summary in accordance with at least one of correlation between the question type and the question based summary, correlation between the issue period and a question type based analysis result, and correlation between the reliability and the question based summary.

2. The device of claim 1, further comprising:

a resource database (DB) that stores the question pattern dictionary, a natural word summary frame, and a summary report form; and

resource building program code that analyzes at least one of the questions which are collected in advance to build at least one of the question pattern dictionary, the natural word summary frame, and the summary report form.

3. The device of claim 2, wherein the resource building program code includes:

question type classifying program code that classifies a question type in the questions which are collected in advance; and

question pattern building program code that detects a predetermined pattern from the classified question type.

4. The device of claim 1, wherein the resource building program code includes:

entity type classifying program code that classifies an entity type in the questions which are collected in advance; and

entity based social media detail analyzing program code that analyzes a characteristic in the entity based social media for the classified entity type.

5. The device of claim 1, wherein the question analyzing program code includes:

language analyzing program code that analyzes a morpheme of the input question and recognizes an entity name;

entity recognizing program code that recognizes a major entity from the result which is analyzed by the language analyzing program code based on the question pattern dictionary;

question type clue recognizing program code that recognizes a clue word of the question based on the question pattern dictionary; and

question type determining program code that determines a question type based on the number of entities and the clue word.

6. The device of claim 1, wherein the social media analyzing program code includes:

association/competition analyzing program code that analyzes an associative word and a competitive word for the question type which is analyzed by the question analyzing unit;

issue processing program code that performs an issue period related analysis; and

individual social media analyzing program code that compares and analyzes entities ranked by a predetermined level during the issue period.

7. The device of claim 6, wherein the issue processing program code includes:

issue time recognizing program code that recognizes an issue period based on an entity based buzz progress;

buzz progress graph comparing program code that compares issue periods which are recognized in a plurality of entities;

issue period combining program code that combines overlapping issue periods of the entities; and

issue labeling program code that creates an issue label for the issue periods of entities to be compared.

8. The device of claim 1, wherein the report creating program code includes:

reliability based correlation analyzing program code that analyzes the correlation using the reliability value;

summary report form creating program code that selects any one of summary report forms which are predefined in accordance with the question type and that recreates a summary report form in accordance with the reliability value;

natural word summary creating program code that creates a natural word summary based on correlation of the individual social media analysis results which are presented in the summary report; and

summary report creating program code that creates a summary report by writing a result of the question analyzing program code, the individual social media analysis result, and the natural word summary in the summary report form.

9. The device of claim 1, further comprising:

display program code or input program code that supports an input function to request at least one of the issue period selection and the question analysis result correction.

10. A social media issue processing method, comprising:

an inputting step of receiving a question;

a step of determining a question type of the input question through a question pattern dictionary which is stored in advance;

an analyzing step of performing issue period recognition for the question, question type based analysis, question based summary creation, and question based reliability calculation; and

a summarizing step of creating a summary in accordance with at least one of the correlation between the question type and the question based summary, correlation between the issue period and a question type based analysis result, and correlation between the reliability and the question based summary.

11. The method of claim 10, wherein the inputting step is a step of receiving a natural word question.

12. The method of claim 10, wherein the analyzing step includes:

a step of creating a buzz progress graph based on the issue period recognition; and

a step of automatically comparing individual social media analysis results between entities in the buzz progress graph to understand a similar pattern.

13. The method of claim 12, wherein the analyzing step further includes:

a step of ranking and presenting the issue periods of individual entities;

a step of receiving an input to select a specific issue period; and

a step of presenting an insight for the correlation between the entities through social media detail analysis by a zoom-in method for an issue period selected by the input.

14. The method of claim 12, wherein the analyzing step further includes:

automatically creating and attaching an issue label for the issue period.

15. The method of claim 10, wherein the summarizing step includes:

a step of presenting an insight for the correlation between the entities as a natural word summary.