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Systems and methods for remote tracking and replay of user interaction with a webpage

  • US 9,418,172 B2
  • Filed: 04/10/2009
  • Issued: 08/16/2016
  • Est. Priority Date: 04/15/2008
  • Status: Active Grant
First Claim
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1. A computer implemented method for replaying a user'"'"'s interaction with a webpage, comprising:

  • requesting from an analysis computer playback of a tracking record from a replay server;

    receiving a webpage and requesting a tracking code from the replay server;

    receiving and executing the tracking code, wherein executing the tracking code triggers playback instructions that instruct a web browser on the analysis computer to;

    periodically request and receive recorded user interaction data from the replay server;

    normalize the received user interaction data by rewriting an image URL to point to a correct location of the image and by removing or masking document write calls;

    recreate an interaction visualization from the user interaction data; and

    playback the interaction visualization based on data received from the replay server.

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