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In-store communication, service and data collection system

  • US 9,418,344 B2
  • Filed: 06/21/2012
  • Issued: 08/16/2016
  • Est. Priority Date: 06/28/2011
  • Status: Active Grant
First Claim
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1. An in-store communication and data collection system, comprising:

  • at least one portable customer interface unit;

    a plurality of location receptors positioned throughout the store, each location receptor adapted to announce the location of each portable customer interface unit within the store;

    a central processing unit in communication with the at least one customer interface unit and the plurality of location receptors;

    a plurality of customer representative units in communication with the central processing unit;

    software executing on the central processing unit wherein the software;

    receives a request for assistance from the at least one portable customer interface unit;

    determines the location of the request for assistance based on data received from the plurality of location receptors;

    determines, based on the location of the request for assistance, a first in-store designated customer representative;

    routes the request for assistance to the customer representative unit of the first in-store designated customer representative;

    reroutes the request for assistance to the customer representative unit of an additional in-store designated customer representative if the first in-store designated customer representative is unavailable;

    facilitates communication between the customer representative unit of an available customer representative and the at least one portable customer interface unit;

    is adapted to obtain and record obtains and records customer feedback from each portable customer interface unit; and

    displays identifying information of each designated customer representative on the at least one portable customer interface unit.

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