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Computer-implemented system and method for transcribing verbal messages

  • US 9,418,659 B2
  • Filed: 11/07/2013
  • Issued: 08/16/2016
  • Est. Priority Date: 03/28/2002
  • Status: Expired due to Term
First Claim
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1. A computer-implemented system for transcribing verbal messages, comprising:

  • an inbound message processor to receive verbal messages each comprising audio content;

    a split and merge message processor to divide the verbal message into segments prior to generating automatically recognized text;

    a speech recognizer to generate the automatically recognized text for the audio content of at least one of the verbal messages and to obtain the automatically recognized text for each segment;

    a pattern matcher to determine whether two or more of the segments share a common format;

    a transmission module to provide the segments without a common format to a human agent and at least one other human agent;

    a time threshold module to apply a turn-around processing time to the verbal message;

    a transfer module to transfer the automatically recognized text and verbal message to the human agent when an expected processing time of the verbal message is below the turn-around processing time;

    an editing module to replace at least a portion of the automatically recognized text with manual transcription from the human agent;

    a post-processor to generate post-processed text from the automatically recognized text of the segments that share a common format, of the automatically recognized text of the segments without a common format that have not been replaced, and of the manual transcription from the human agent; and

    a transmission module to perform at least one of transmitting the post-processed text to a user via email, delivering the post-processed text to a user via short message service, and supplying the post-processed text to a user via an application program interface.

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