Merging multiple emergency calls and information therefrom at emergency systems
First Claim
Patent Images
1. A system, comprising:
- a server;
a network interface enabling communication with the server; and
a public safety access point (PSAP) resource, in communication with the server;
wherein the server receives, via the network interface, a first voice call from a first PSAP caller and a second voice call from a second PSAP caller;
wherein the server, upon determining that both the first PSAP caller and second PSAP caller are calling with respect to a common emergent event, prompts the first PSAP caller and the second PSAP caller to each establish a data communication with the server via a data channel and provide a content of the data channel;
wherein the server routes a work item, comprising the content of the data channel, to the PSAP resource; and
wherein the PSAP resource processes the work item and simultaneously interacts with each of the first PSAP caller and the second PSAP caller over the data channel.
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Accused Products
Abstract
Public safety access points (PSAP), such as 911 and e911 service providers, are often overwhelmed with information coming from a number of callers. As part of an initial assessment, a determination is often made as to whether two or more callers are calling about the same emergent event. If two or more callers are calling about the same emergent event, the callers and PSAP may interact at the same time via a data channel operable to convey one or more of text, voice, video, still images, video images, location information, and social media content. As a benefit, PSAP resource may obtain a more complete knowledge of the emergent situation and better coordinate mitigation activities for the emergent event.
65 Citations
20 Claims
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1. A system, comprising:
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a server; a network interface enabling communication with the server; and a public safety access point (PSAP) resource, in communication with the server; wherein the server receives, via the network interface, a first voice call from a first PSAP caller and a second voice call from a second PSAP caller; wherein the server, upon determining that both the first PSAP caller and second PSAP caller are calling with respect to a common emergent event, prompts the first PSAP caller and the second PSAP caller to each establish a data communication with the server via a data channel and provide a content of the data channel; wherein the server routes a work item, comprising the content of the data channel, to the PSAP resource; and wherein the PSAP resource processes the work item and simultaneously interacts with each of the first PSAP caller and the second PSAP caller over the data channel. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A method, comprising:
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receiving, at a PSAP server of a public safety access point (PSAP), a first voice call from a first PSAP caller and a second voice call from a second PSAP caller; upon determining, by the PSAP server, that the first PSAP caller and the second PSAP callers are reporting the same emergent event, establishing a data channel connection between the PSAP server and a first customer device and a second customer device associated with the first and the second PSAP callers, respectively, and causing a PSAP resource to simultaneously interact via the data channel, with the first PSAP caller and the second PSAP caller with respect to the emergent event. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A system, comprising:
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means to receive, by a PSAP server of a public safety access point (PSAP), a first voice call from a first PSAP caller and a second voice call from a second PSAP caller; means to determine, by the PSAP server, whether the first PSAP caller and the second PSAP caller are reporting a same emergent event; and upon determining that the first and second PSAP callers are reporting the same emergent event, means to establish, by the PSAP server, a data channel connection between the PSAP server and each of a first customer device associated with the first PSAP caller and a second customer device associated with the second PSAP caller, and means to cause a PSAP resource to simultaneously interact via the data channel with the first PSAP caller and the second PSAP caller with respect to the emergent event. - View Dependent Claims (18, 19, 20)
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Specification