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Prioritization of emergency calls

  • US 9,420,116 B1
  • Filed: 01/29/2015
  • Issued: 08/16/2016
  • Est. Priority Date: 01/29/2013
  • Status: Active Grant
First Claim
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1. A system configured to prioritize incoming emergency calls to an emergency call center, the system comprising:

  • one or more hardware processors configured by machine-readable instructions to obtain geographical location information associated with incoming emergency calls such that, responsive to a first call being placed to the emergency call center by a first caller, a first geographical location is associated with the first call, and such that, responsive to a second call being placed to the emergency call center by a second caller, a second geographical location is associated with the second call; and

    determine relative priority information regarding the first call and the second call based on the first geographical location and the second geographical location;

    wherein determining the relative priority information includes comparing the first geographical location of the first call and the second geographical location of the second call with one or more geographical locations associated with one or more emergency calls that (1) have been answered by the emergency call center and/or (2) are in the process of being answered by the emergency call center; and

    wherein an external database is queried, the database storing associations between telephone numbers and addresses.

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