Authenticating customers using biometrics
First Claim
1. A system, comprising:
- at least one processor;
a communication interface communicatively coupled to the at least one processor; and
memory storing computer-readable instructions that, when executed by the at least one processor, cause the system to;
receive, via the communication interface, and from an interactive voice response server, an inbound call notification associated with a telephone call received by the interactive voice response server from a mobile device;
determine a device identifier of the mobile device;
determine a customer identifier corresponding to a user of the mobile device;
load a customer authentication profile based on the customer identifier;
generate a biometric authentication prompt for authenticating the user of the mobile device;
cause the biometric authentication prompt to be sent to the mobile device;
receive, via the communication interface, and from the mobile device, a validation message;
in response to receiving the validation message, generate an authentication message; and
send, via the communication interface, and to the interactive voice response server, the authentication message.
1 Assignment
0 Petitions
Accused Products
Abstract
Methods, systems, and computer-readable media for authenticating customers using biometrics are presented. In some embodiments, a computing platform may receive, from an interactive voice response server, an inbound call notification associated with a telephone call received from a mobile device. Subsequently, the computing platform may determine a device identifier of the mobile device and a customer identifier corresponding to a user of the mobile device. The computing platform then may load a customer authentication profile. Subsequently, the computing platform may generate a biometric authentication prompt for authenticating the user of the mobile device and may cause the biometric authentication prompt to be sent to the mobile device. Thereafter, the computing platform may receive, from the mobile device, a validation message. In response to receiving the validation message, the computing platform may generate an authentication message. Subsequently, the computing platform may send the authentication message to the interactive voice response server.
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Citations
20 Claims
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1. A system, comprising:
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at least one processor; a communication interface communicatively coupled to the at least one processor; and memory storing computer-readable instructions that, when executed by the at least one processor, cause the system to; receive, via the communication interface, and from an interactive voice response server, an inbound call notification associated with a telephone call received by the interactive voice response server from a mobile device; determine a device identifier of the mobile device; determine a customer identifier corresponding to a user of the mobile device; load a customer authentication profile based on the customer identifier; generate a biometric authentication prompt for authenticating the user of the mobile device; cause the biometric authentication prompt to be sent to the mobile device; receive, via the communication interface, and from the mobile device, a validation message; in response to receiving the validation message, generate an authentication message; and send, via the communication interface, and to the interactive voice response server, the authentication message. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method, comprising:
at a computing platform comprising at least one processor, memory, and a communication interface; receiving, by the at least one processor, via the communication interface, and from an interactive voice response server, an inbound call notification associated with a telephone call received by the interactive voice response server from a mobile device; determining, by the at least one processor, a device identifier of the mobile device; determining, by the at least one processor, a customer identifier corresponding to a user of the mobile device; loading, by the at least one processor, a customer authentication profile based on the customer identifier; generating, by the at least one processor, a biometric authentication prompt for authenticating the user of the mobile device; causing, by the at least one processor, the biometric authentication prompt to be sent to the mobile device; receiving, by the at least one processor, via the communication interface, and from the mobile device, a validation message; in response to receiving the validation message, generating, by the at least one processor, an authentication message; and sending, by the at least one processor, via the communication interface, and to the interactive voice response server, the authentication message. - View Dependent Claims (14, 15, 16, 17, 18, 19)
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20. One or more non-transitory computer-readable media storing instructions that, when executed by a computing platform comprising at least one processor, memory, and a communication interface, cause the computing platform to:
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receive, via the communication interface, and from an interactive voice response server, an inbound call notification associated with a telephone call received by the interactive voice response server from a mobile device; determine a device identifier of the mobile device; determine a customer identifier corresponding to a user of the mobile device; load a customer authentication profile based on the customer identifier; generate a biometric authentication prompt for authenticating the user of the mobile device; cause the biometric authentication prompt to be sent to the mobile device; receive, via the communication interface, and from the mobile device, a validation message; in response to receiving the validation message, generate an authentication message; and send, via the communication interface, and to the interactive voice response server, the authentication message.
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Specification