Method for efficiently processing comments to records in a database, while avoiding replication/save conflicts
First Claim
1. A method comprising:
- creating, by a processor in response to instructions stored on a storage medium, an issue record in an issue tracking database, the issue record indicating an issue;
creating, by the processor in response to users entering comments regarding the issue though interfaces representing the issue record, comment records associated with the issue record, wherein the comment records comprise two or more document types;
storing the comments regarding the issue in the comment records;
detecting an indication associated with the issue record, the indication based on receipt of a user input to close the issue record and preventing the creation of another comment record associated with the issue record;
in response to detecting the indication, creating, by the processor in response to instructions stored on the storage medium, a consolidated comment that includes the comments stored in the comment records; and
after the consolidated comment is created, deleting, by the processor in response to instructions stored on the storage medium, the comment records.
2 Assignments
0 Petitions
Accused Products
Abstract
A system for processing comment contents associated with a parent document by providing a parent document user interface including a display object enabling a user to enter comment contents, creating a comment document associated with said parent document and storing said comment contents in said comment document, obtaining said comment contents from said comment document and displaying said comment contents within a region of said parent document user interface, copying, in response to detecting a change of state of said parent document from a state in which comments can be added to a state in which comments cannot be added, said comment contents from said comment document into said parent document, deleting said comment document, and presenting said comment contents after deleting said comment document.
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Citations
20 Claims
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1. A method comprising:
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creating, by a processor in response to instructions stored on a storage medium, an issue record in an issue tracking database, the issue record indicating an issue; creating, by the processor in response to users entering comments regarding the issue though interfaces representing the issue record, comment records associated with the issue record, wherein the comment records comprise two or more document types; storing the comments regarding the issue in the comment records; detecting an indication associated with the issue record, the indication based on receipt of a user input to close the issue record and preventing the creation of another comment record associated with the issue record; in response to detecting the indication, creating, by the processor in response to instructions stored on the storage medium, a consolidated comment that includes the comments stored in the comment records; and after the consolidated comment is created, deleting, by the processor in response to instructions stored on the storage medium, the comment records. - View Dependent Claims (2, 3, 4, 5, 6, 7, 19)
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8. An apparatus comprising:
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a memory; and a processor configured to execute instructions stored on the memory to; create an issue record in an issue tracking database, the issue record indicating an issue; create, in response to users entering comments regarding the issue through interfaces representing the issue record, comment records associated with the issue record, wherein the comment records comprise two or more document types; store the comments regarding the issue in the comment records; detect an indication associated with the issue record, the indication based on receipt of a user input to close the issue record and preventing the creation of another comment record associated with the issue record; and in response to detecting the indication, create a consolidated comment that includes the comments stored in the comment records; and after the consolidated comment is created, delete the comment records. - View Dependent Claims (9, 10, 11, 12, 13, 14, 20)
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15. A system comprising:
a client including; a first memory; a client database; and a first processor configured to execute instructions stored on the first memory to; store an issue record indicating an issue in the client database; store comment records associated with the issue record in the client database; store comments regarding the issue in the comment records, wherein the comment records comprise two or more document types; detect that the issue record is associated with a state preventing the creation of another comment record associated with the issue record based on receiving an indication of the state from a user input to close the issue record through an interface representing the issue record; and create a consolidated comment that includes the comments stored in the comment records; after the consolidated comment is created, delete the comment records based on detecting the state; and a server including; a second memory; a server database; and a second processor configured to execute instructions stored on the second memory to; receive information indicating the issue record from the client; and store an indication of the issue record in the server database. - View Dependent Claims (16, 17, 18)
Specification