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Method and system for performing analysis of social media messages

  • US 9,426,239 B2
  • Filed: 03/12/2013
  • Issued: 08/23/2016
  • Est. Priority Date: 03/12/2013
  • Status: Active Grant
First Claim
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1. A computer implemented method for correlating disparate social media data and identifying a context for correlated media data, the method comprising:

  • analyzing social media messages using an analysis unit, the analysis unit being communicatively coupled to receive inputs from one or more online social data sources and to provide analysis outputs to a workflow engine, the analysis unit correlating the social media messages to identify a context based at least upon analysis of message contents, metadata, and social profile data, the analysis of the social media messages performed by a process comprising;

    receiving social media content from the one or more online social data sources transmitted over one or more electronic communications links, the social media content comprising at least message contents, metadata, and social profile data,determining a geographic location of the message contents,removing the message contents that are beyond a geographical distance from the geographic location of at least one of the message contents,performing latent semantic analysis on remaining message contents using the metadata and the social profile data to determine semantic significance of the remaining message contents,clustering the messages into one or more clusters by classifying the messages based on at least the results of performing latent semantic analysis, andcorrelating the at least one of the one or more clusters to identify a context for the remaining message contents using at least the metadata and the remaining message contents to generate correlation results,processing the correlation results using the workflow engine, the workflow engine processing the correlation results using a set of rules provided in a rulebase, the set of rules identifying how actionable items should be handled or directed within an organization, the correlation results processed by;

    receiving the correlation results from the analysis unit transmitted over one or more electronic communications links,identifying one or more actionable items based at least in part on the received correlation results,automatically processing at least some of the one or more actionable items using the workflow engine and the set of rules.

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