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System and method for performing certain actions based upon a dialed telephone number

  • US 9,426,269 B2
  • Filed: 03/04/2010
  • Issued: 08/23/2016
  • Est. Priority Date: 09/01/2005
  • Status: Active Grant
First Claim
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1. A method of responding to a request to place a telephone call, comprising:

  • identifying, when a user requests that a telephone call be placed to a business through a telephony system, a telephone number of the business, wherein the telephone number of the business is identified by a voice applications agent that is resident, at least in part, on a local device or a voice application that is performed by a voice applications agent that is resident, at least in part, on the local device;

    determining, based on the identified telephone number, if a voice application that is relevant to the goods or services provided by business exists, or if a voice application that has been specifically created for the business exists;

    causing the requested telephone call to be connected to the business through a telephony system if no voice application relevant to the business exists; and

    performing a voice application relevant to the goods or services provided by the business or a voice application that has been specifically created for the business, if one exists, wherein the voice application is performed by a voice applications agent that is resident, at least in part, on the local device.

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