Apparatuses, methods and systems for a digital conversation management platform

• US 9,431,028 B2
• Filed: 05/28/2014
• Issued: 08/30/2016
• Est. Priority Date: 01/25/2010
• Status: Active Grant

• Current Assignee: Newvaluexchange Ltd
• Original Assignee: Newvaluexchange Ltd
• Inventors: Jerram, Andrew Peter Nelson, McMahon, Frederick Francis
• Primary Examiner(s): Wong, Lut
• Application Number:
  US14/289,593
• Publication Number:
  US 20150112666A1
• Time in Patent Office: 825 Days
• Field of Search: 706/46, 705/14.54
• US Class Current: 1/1
• CPC Class Codes: G06N 5/02 Knowledge representation; Symbolic representation
• CPC Class Codes: G06N 5/022 Knowledge engineering; Knowledge acquisition
• CPC Class Codes: G06N 5/04 Inference or reasoning models
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G06Q 30/0256 User search
• CPC Class Codes: G06Q 30/0277 Online advertisement
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
• CPC Class Codes: G10L 13/00 Speech synthesis; Text to speech systems
• CPC Class Codes: G10L 15/08 Speech classification or search
• CPC Class Codes: G10L 2015/088 Word spotting
• CPC Class Codes: G10L 25/27 characterised by the analysis technique
• CPC Class Codes: G10L 25/48 specially adapted for particular use
• CPC Class Codes: G11B 20/10527 Audio or video recording; Data buffering arrangements G11B20/12 - G11B20/18 take precedence
• CPC Class Codes: G11B 2020/10537 Audio or video recording

Abstract

The APPARATUSES, METHODS AND SYSTEMS FOR A DIGITAL CONVERSATION MANAGEMENT PLATFORM (“DCM-Platform”) transforms digital dialogue from consumers, client demands and, Internet search inputs via DCM-Platform components into tradable digital assets, and client needs based artificial intelligence campaign plan outputs. In one implementation, The DCM-Platform may capture and examine conversations between individuals and artificial intelligence conversation agents. These agents may be viewed as assets. One can measure the value and performance of these agents by assessing their performance and ability to generate revenue from prolonging conversations and/or ability to effect sales through conversations with individuals.

Claims

1. A digital conversation generation processor-implemented apparatus, comprising:

a memory;

a component collection in the memory, including;

a processor disposed in communication with the memory, and configured to issue a plurality of processing instructions from the component collection stored in the memory,

wherein the processor issues instructions from the component collection, stored in the memory, to;

instantiate a processor-implemented dialogue agent application;

populate the instantiated dialogue agent application on a dialogue platform;

receive a dialogue action from an individual target via the dialogue platform;

generate a dialogue line in response to the received dialogue action via the dialogue agent;

record an interactive dialogue comprising the dialogue action and the generated dialogue line;

determine a plurality of parameters associated with the interactive dialogue;

allocate a value point to each dialogue element of the interactive dialogue;

receive pricing information from an ad exchange;

adjust the allocated value point of each dialogue element based on the received pricing information;

create a digital conversation asset comprising at least the retrieved interactive dialogue associated with the allocated value point to each dialogue element of the interactive dialogue;

instantiate the created digital conversation asset;

determine a key term of the digital conversation asset;

determine a value for the digital conversation asset at least based on the determined key term of the digital conversation asset and the allocated value point to each dialogue element of the interactive dialogue;

receive information indicating a demand for the digital conversation asset;

generate a subsequent exchangeable package for the ad exchange based on the instantiated digital conversation asset;

determine a value for the subsequent exchangeable package; and

facilitate a transaction of the subsequent exchangeable package between an owner of the digital asset and an ad participant.

2. The apparatus of claim 1, wherein the plurality of parameters comprises a user identifier.

3. The apparatus of claim 1, wherein the allocated value point comprises a monetary value point.

4. The apparatus of claim 1, wherein the allocated value point comprises a confidence value point.

5. The apparatus of claim 1, wherein the ad participant comprises an ad network.

6. The apparatus of claim 1, wherein the ad participant comprises an ad sponsor.

7. The apparatus of claim 1, further comprising:

obtain a cash stream from the recorded interactive dialogue,

said cash stream generated by the dialogue agent for providing any of a contextual advertisement, a purchase transaction option, and a subscription.

8. The apparatus of claim 1, wherein the dialogue agent is created based on an advertising client request.

9. The apparatus of claim 1, wherein the instantiate the dialogue agent comprises:

generate a network-based platform;

connect the network-based platform to a dialogue agent front end; and

complete dialogue agent application.

10. The apparatus of claim 9, wherein the dialogue agent application further comprises dialogue cloud with key words for search engines, and the populating the created dialogue agent application comprises:

populate on a social media platform;

generate links accessible from Internet and smart phone applications; and

update wrapper description identifications.

11. The apparatus of claim 1, wherein the interactive dialogue is saved in a voice xml format.

12. The apparatus of claim 1, wherein the dialogue action comprises an inquiry for information from any of a human being and a system.

13. The apparatus of claim 1, wherein the dialogue line comprises any of a hyperlink connected to a search engine and a hyperlink connected to another dialogue agent application.

14. The apparatus of claim 1, wherein the dialogue action is recorded with a first time and date stamp, and the generated dialogue line is recorded with a second time and date stamp.

15. The apparatus of claim 1, further comprising:

create a digital asset wrapper comprising the captured interactive dialogue.

16. The apparatus of claim 1, wherein the dialogue line may include any of textual contents, audio contents, pictures, video contents, multimedia contents, appointments, advertisements, an engageable reference to a transaction and engageable references to interactive applications.

17. The apparatus of claim 1, further comprising:

obtain a cash stream from the recorded interactive dialogue,

said cash stream comprising a commission made by the dialogue agent for any of presenting, converting digital service to individual targets, and obtaining individualized information,

wherein the cash stream is obtained from making dialogue agents available through an advertising network.

18. The apparatus of claim 1, wherein the dialogue action comprises a search request associated with a key word.

19. The apparatus of claim 18, wherein the dialogue line in response to the received dialogue action comprises a list of search results linked to a search engine based on the key word, and information from the list of search results in a record related to the key word is incorporated in a record.

20. The apparatus of claim 1, wherein the dialogue agent comprises an ad agent.

21. The apparatus of claim 1, further comprising:

obtain a cash stream from the recorded interactive dialogue,

said cash stream comprising a commission made by the dialogue agent for any of presenting, converting digital service to individual targets, and obtaining individualized information.

22. A digital conversation generation processor-implemented method, comprising:

instantiating a processor-implemented dialogue agent application;

populating the instantiated dialogue agent application on a dialogue platform;

receiving a dialogue action from an individual target via the dialogue platform;

generating a dialogue line in response to the received dialogue action via the dialogue agent;

recording an interactive dialogue comprising the dialogue action and the generated dialogue line;

determining a plurality of parameters associated with the interactive dialogue;

allocating a value point to each dialogue element of the interactive dialogue;

receiving pricing information from an ad exchange;

adjusting the allocated value point of each dialogue element based on the received pricing information;

creating a digital conversation asset comprising at least the retrieved interactive dialogue associated with the allocated value point to each dialogue element of the interactive dialogue;

instantiating the created digital conversation asset;

determining a key term of the digital conversation asset;

determining a value for the digital conversation asset at least based on the determined key term of the digital conversation asset and the allocated value point to each dialogue element of the interactive dialogue;

receiving information indicating a demand for the digital conversation asset;

generating a subsequent exchangeable package for the ad exchange based on the instantiated digital conversation asset;

determining a value for the subsequent exchangeable package; and

facilitating a transaction of the subsequent exchangeable package between an owner of the digital asset and an ad participant.

23. The method of claim 22, wherein the plurality of parameters comprises a user identifier.

24. The method of claim 22, wherein the allocated value point comprises a monetary value point.

25. The method of claim 22, wherein the allocated value point comprises a confidence value point.

26. The method of claim 22, wherein the ad participant comprises an ad network.

27. The method of claim 22, wherein the ad participant comprises an ad sponsor.

28. The method of claim 22, further comprising:

obtaining a cash stream from the recorded interactive dialogue,

said cash stream generated by the dialogue agent for providing any of a contextual advertisement, a purchase transaction option, and a subscription.

29. The method of claim 22, wherein the dialogue agent is created based on an advertising client request.

30. The method of claim 22, wherein the creating the dialogue agent comprises:

generating a network-based platform;

connecting the network-based platform to a dialogue agent front end; and

completing dialogue agent application.

31. The method of claim 30, wherein the dialogue agent application further comprises dialogue cloud with key words for search engines, and the populating the created dialogue agent application comprises:

populating on a social media platform;

generating links accessible from Internet and smart phone applications; and

updating wrapper description identifications.

32. The method of claim 22, wherein the interactive dialogue is saved in a voice xml format.

33. The method of claim 22, wherein the dialogue action comprises an inquiry for information from any of a human being and a system.

34. The method of claim 22, wherein the dialogue line comprises any of a hyperlink connected to a search engine and a hyperlink connected to another dialogue agent application.

35. The method of claim 22, wherein the dialogue action is recorded with a first time and date stamp, and the generated dialogue line is recorded with a second time and date stamp.

36. The method of claim 22, further comprising:

creating a digital asset wrapper comprising the captured interactive dialogue.

37. The method of claim 22, wherein the dialogue line may include any of textual contents, audio contents, pictures, video contents, multimedia contents, appointments, advertisements, an engageable reference to a transaction and engageable references to interactive applications.

38. The method of claim 22, further comprising:

obtaining a cash stream from the recorded interactive dialogue,

said cash stream comprising a commission made by the dialogue agent for any of presenting, converting digital service to individual targets, and obtaining individualized information,

wherein the cash stream is obtained from making dialogue agents available through an advertising network.

39. The method of claim 22, wherein the dialogue action comprises a search request associated with a key word.

40. The method of claim 39, wherein the dialogue line in response to the received dialogue action comprises a list of search results linked to a search engine based on the key word, and information from the list of search results in a record related to the key word is incorporated in a record.

41. The method of claim 22, wherein the dialogue agent comprises an ad agent.

42. The method of claim 22, further comprising:

obtaining a cash stream from the recorded interactive dialogue,

said cash stream comprising a commission made by the dialogue agent for any of presenting, converting digital service to individual targets, and obtaining individualized information.