System and method for providing an information-centric application

• US 9,432,320 B2
• Filed: 03/14/2013
• Issued: 08/30/2016
• Est. Priority Date: 07/30/2012
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Wookey, John
• Primary Examiner(s): DAILEY, THOMAS J
• Application Number:
  US13/828,575
• Publication Number:
  US 20140032664A1
• Time in Patent Office: 1,265 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 16/9536 Search customisation based on social or collaborative filtering
• CPC Class Codes: G06F 16/9577 Optimising the visualization of content, e.g. distillation of HTML documents
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

Disclosed are methods, apparatus, systems, and computer readable storage media for providing an information-centric application. The information-centric application enables a user to have access and delivery of information and services customizable according to the user'"'"'s role and definition, preferences, and usage patterns. A user may receive information from one or more data sources, and the information is determined to be relevant based upon at least one of the user'"'"'s role and definition, the user'"'"'s preferences, and behaviors. An associated service is linked with the relevant information based upon at least one of the user'"'"'s role and definition, the user'"'"'s preferences, and behaviors. The relevant information and the associated service are presented in a feed item for inclusion into a user'"'"'s news feed for display in a user interface.

Claims

1. A method for providing an information-centric application in an online social network implemented using a database system, the method comprising:

receiving content from one or more data sources;

processing, using the database system, the content from the one or more data sources to determine that the content is relevant for a user based upon;

the user'"'"'s role in a first business process, the first business process being related to a business objective of an enterprise, the user being an employee of the enterprise and the user having at least one further role in at least one of a plurality of further business processes within the enterprise, and

one or both of;

the user'"'"'s preference or the user'"'"'s behavior;

determining, using the database system, that the content is associated with an application or online service based upon the user'"'"'s role in the first business process and one or both of;

the user'"'"'s preference or the user'"'"'s behavior;

causing, based on the determination that the content is relevant for the user, the content to be accessible via the user'"'"'s news feed;

causing, based on the determination that the content is associated with the application or online service, the associated application or online service to be presented in a user interface displaying the user'"'"'s news feed on the user'"'"'s display device;

receiving, at the server associated with the database system, an indication of user input submitted via the user'"'"'s display device to interact with the associated application or online service; and

causing, responsive to receiving the indication of user input, one or more records stored in a database maintained apart from the online social network to be created or updated.

2. The method of claim 1, wherein the user is associated with one of a plurality of tenants in a multi-tenant database environment.

3. The method of claim 1, wherein the one or more data sources include at least one of:

analytics, an external data source, a feed, and a direct event.

4. The method of claim 1, wherein determining that content of the feed item in the information feed is relevant includes:

providing one or more parameters defined by at least one of the user'"'"'s role, the user'"'"'s preference, or the user'"'"'s behavior;

comparing the one or more parameters to an attribute of the content from the one or more data sources; and

determining that the attribute of the content satisfies the one or more parameters.

5. The method of claim 4, wherein providing one or more parameters defined by at least the user'"'"'s behavior includes analyzing user interaction data.

6. The method of claim 4, wherein the one or more parameters identify one or more of a:

a keyword, a topic, a phrase, a symbol, an expression, a language, a threshold number of characters, a threshold number of words, a tag, a document, an image file, a video file, an audio file, a type of document, a type of file, a time stamp, and a timeframe.

7. The method of claim 1, further comprising:

receiving a further user input regarding the associated application or online service.

8. The method of claim 7, further comprising:

updating data corresponding to the user'"'"'s preference and behavior based at least in part on the further user input regarding the associated application or online service.

9. The method of claim 1, further comprising:

presenting the associated application or online service in an actionable component in the user interface, wherein the actionable component includes one or more options.

10. The method of claim 1, further comprising:

identifying one or more services that are associated with the content based on at least one of the user'"'"'s role, the user'"'"'s preference, or the user'"'"'s behavior.

11. The method of claim 10, wherein identifying one or more services that are associated with the content based on at least the user'"'"'s behavior includes:

analyzing user interaction data; and

determining one or more applications or online services associated with the content based at least in part on the user interaction data.

12. The method of claim 1, wherein the associated application or online service includes one of an information management service, a content service, and a general purpose service.

13. The method of claim 12, wherein the information management service is configured to organize, control, structure, and/or manage the flow of information received by a user.

14. The method of claim 12, wherein the content service is configured to access, open, retrieve, and/or expose information for content received by a user.

15. The method of claim 12, wherein the general purpose service is configured to provide an online social network service, the online social network service including a task management service, customer relationship management (CRM) service, customer service, performance management service, social marketing service, content and/or data repository service, and platform service.

16. The method of claim 12, wherein the general purpose service is configured to provide a third-party service.

17. The method of claim 1, wherein the user'"'"'s role corresponds to a user context, and wherein the user context is configured to control access and delivery of content and services.

26. The method of claim 1, wherein the one or more records includes a customer relationship management (CRM) record.

18. A database system comprising:

at least one database storing data objects; and

at least one server having at least one processor capable of executing instructions configured to cause;

processing content received from one or more data sources to determine that the content is relevant for a user based upon;

the user'"'"'s role in a first business process, the first business process being related to a business objective of an enterprise, the user being an employee of the enterprise and the user having at least one further role in at least one of a plurality of further business processes within the enterprise, and

one or both of;

the user'"'"'s preference or the user'"'"'s behavior;

determining that the content is associated with an application or online service based upon the user'"'"'s role in the first business process and one or both of;

the user'"'"'s preference or the user'"'"'s behavior;

sharing, based on the determination that the content is relevant for the user, the content in the user'"'"'s news feed;

presenting, based on the determination that the content is associated with the application or online service, the associated application or online service in a user interface displaying the user'"'"'s news feed on the user'"'"'s display device;

receiving an indication of user input submitted via the user'"'"'s display device to interact with the associated application or online service; and

creating or updating, responsive to receiving the indication of user input, one or more records stored in a database maintained apart from an online social network implemented using the database system.

19. The database system of claim 18, wherein the one or more data sources include at least one of:

analytics, an external data source, a feed, and a direct event.

20. The database system of claim 18, wherein processing the content to determine that the content is relevant to the user includes:

providing one or more parameters defined by at least one of the user'"'"'s role, the user'"'"'s preference, or the user'"'"'s behavior;

comparing the one or more parameters to an attribute of the content from the one or more data sources; and

determining that the attribute of the content satisfies the one or more parameters.

21. The database system of claim 18, wherein the at least one processor is capable of executing instructions configured to further cause:

presenting the associated application or online service in an actionable component in the user interface, wherein the actionable component includes one or more options; and

receiving a further user input regarding the one or more options.

22. The database system of claim 21, wherein the at least one processor is capable of executing instructions configured to further cause:

updating data corresponding to the user'"'"'s preference and behavior based at least in part on the further user input regarding the one or more options.

23. The database system of claim 18, wherein the at least one processor is capable of executing instructions configured to further cause:

identifying one or more applications or online services that are associated with the content based on at least one of the user'"'"'s role, the user'"'"'s preference, or the user'"'"'s behavior.

24. The database system of claim 18, wherein the associated application or online services includes one of an information management service, a content service, and a general purpose service.

25. A computer program product comprising computer-readable program code stored on a non-transitory computer-readable medium, the program code capable of being executed by one or more processors when retrieved from the non-transitory computer-readable medium, the program code comprising instructions configurable to cause:

processing, using the database system, content received from one or more data sources to determine that the content is relevant for a user based upon;

the user'"'"'s role in a first business process, the first business process being related to a business objective of an enterprise, the user being an employee of the enterprise and the user having at least one further role in at least one of a plurality of further business processes within the enterprise, and

one or both of;

the user'"'"'s preference or the user'"'"'s behavior;

determining, using the database system, that the content is associated with an application or online service based upon the user'"'"'s role in the first business process and one or both of;

the user'"'"'s preference or the user'"'"'s behavior;

sharing, based on the determination that the content is relevant for the user, the content in the user'"'"'s news feed;

presenting, based on the determination that the content is associated with the application or online service, the associated application or online service in a user interface displaying the user'"'"'s news feed on the user'"'"'s display device;

receiving an indication of user input submitted via the user'"'"'s display device to interact with the associated application or online service; and

creating or updating, responsive to receiving the indication of user input, one or more records stored in a database maintained apart from the online social network.