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System and method for recording and monitoring communications using a media server

  • US 9,432,388 B2
  • Filed: 04/13/2012
  • Issued: 08/30/2016
  • Est. Priority Date: 02/23/2007
  • Status: Active Grant
First Claim
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1. A method of managing communication via an at least partially digital network by redirecting communications through a media server coupled to the at least partially digital network, wherein the managing occurs without interruption and minimizes call latency, the method comprising the steps of:

  • a. associating a first party with a first point on the at least partially digital network coupled to the media server;

    b. associating a second party with a second point on the at least partially digital network coupled to the media server;

    c. associating a third party with a third point on the at least partially digital network coupled to the media server;

    d. connecting the first point on the at least partially digital network coupled to the media server, to a first component;

    e. connecting the second point on the at least partially digital network coupled to the media server, to a second component;

    f. connecting the first component to the second component;

    g. receiving a first version of a first communication, wherein said first communication is bi-directional, from the first point on the at least partially digital network coupled to the media server, at the first component;

    h. receiving at the second component from the first component a version of the first communication;

    i. receiving at the second point from the second component a version of the first communication;

    j. receiving a first version of a second communication, wherein said second communication is bi-directional, from the second point on the at least partially digital network coupled to the media server, at the second component;

    k. receiving at the first component from the second component a version of the second communication;

    l. receiving at the first point on the at least partially digital network coupled to the media server, from the first component a version of the second communication;

    m. connecting a third point on the at least partially digital network coupled to the media server, to the first component;

    n. receiving a first version of a third communication, wherein said third communication is bi-directional, from the third point on the at least partially digital network coupled to the media server, at the first component; and

    o. receiving at the first point on the at least partially digital network coupled to the media server, from the third component a version of the third communication.

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