Method and system for workgroup instant message
First Claim
Patent Images
1. A method comprising:
- conducting a first instant message (IM) session between a first member of a callable workgroup, the callable workgroup comprising a plurality of members having the first member and a second member, the first IM session being between the first member of the callable workgroup and an external user participant not a member of the callable workgroup that calls the callable workgroup to initiate the first IM session, wherein the call to initiate the first IM session is directed to all the members of the workgroup;
initiating, by the first member of the callable workgroup, a second IM session between the first member and the second member of the callable workgroup;
conducting the second IM session between the first member and the second member of the callable workgroup, the second member of the callable workgroup participating in the second IM session and not participating in the first IM session for at least a first period of time, the second IM session being separate from the first IM session; and
the second member of the callable work group monitoring communications of the first IM session between the first member and the external user via the second IM session.
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Abstract
A method for managing instant message communications, including conducting an instant message (IM) session between a first member of a callable workgroup and an external user participant that calls the callable workgroup; initiating, by the first member of the callable workgroup, a second IM session between the first member and at least one other member of the callable workgroup; and conducting the second IM session between the first member and the at least one other member of the callable workgroup, the at least one other member of the callable workgroup participating in the second IM session capable of monitoring communications of the first IM session between the first member and the external user.
21 Citations
18 Claims
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1. A method comprising:
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conducting a first instant message (IM) session between a first member of a callable workgroup, the callable workgroup comprising a plurality of members having the first member and a second member, the first IM session being between the first member of the callable workgroup and an external user participant not a member of the callable workgroup that calls the callable workgroup to initiate the first IM session, wherein the call to initiate the first IM session is directed to all the members of the workgroup; initiating, by the first member of the callable workgroup, a second IM session between the first member and the second member of the callable workgroup; conducting the second IM session between the first member and the second member of the callable workgroup, the second member of the callable workgroup participating in the second IM session and not participating in the first IM session for at least a first period of time, the second IM session being separate from the first IM session; and the second member of the callable work group monitoring communications of the first IM session between the first member and the external user via the second IM session. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A non-transitory medium having program instruction stored thereon, the instructions being executable by at least one computing processor, the medium comprising:
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instructions to conduct a first instant message (IM) session between a first member of a callable workgroup and an external user participant not a member of the callable workgroup that calls the callable workgroup to initiate the first IM session, wherein the workgroup is comprised of a plurality of members comprising the first member and a second member and wherein the call is directed to all the members of the workgroup; instructions to initiate, by the first member of the callable workgroup, a second IM session between the first member and the second member of the callable workgroup; and instructions to conduct the second IM session between the first member and the second member of the callable workgroup, the second member of the callable workgroup participating in the second IM session and not participating in the first IM session for a first period of time;
the first IM session being separate from the second IM session, andinstructions for monitoring such that the second member monitors communications of the first IM session between the first member and the external user via the second IM session. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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Specification