Social search engine

• US 9,444,772 B2
• Filed: 09/14/2012
• Issued: 09/13/2016
• Est. Priority Date: 10/30/2009
• Status: Expired due to Fees

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: Google Inc. (Alphabet Inc.)
• Inventors: Ventilla, Max, Horowitz, Damon, Spiro, Robert J., Stoll, Nathan
• Primary Examiner(s): BURGESS, BARBARA N
• Application Number:
  US13/620,377
• Publication Number:
  US 20130173725A1
• Time in Patent Office: 1,460 Days
• Field of Search: 709/203, 709/204, 709/206, 709/223, 709/224
• US Class Current: 1/1
• CPC Class Codes: G06F 9/453 Help systems
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04L 12/66 Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services

Abstract

Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for a social search engine. In one aspect, a method includes receiving a question from an asker in which the question is associated with one or more topics; selecting candidate answerers based at least partly on each answerer'"'"'s respective relationship to the asker; sending the question successively to groups of one or more candidate answerers according to the ranking until an answer is received from a particular one of the candidate answerers; and sending to the asker the received answer and information that identifies the particular answerer.

Claims

1. A method implemented by a data processing apparatus, the method comprising:

receiving, by the data processing apparatus, a question from an asker in which the question is associated with one or more topics;

selecting, by the data processing apparatus, a plurality of candidate answerers based at least partly on each candidate answerer'"'"'s respective social relationship to the asker within a computer-implemented social network;

determining, by the data processing apparatus, a respective wait time for each candidate answerer in the plurality of candidate answerers, where the respective wait time is based on one or more of a respective communication channel used by the candidate answerer and a historical responsiveness of the candidate answerer for the respective communication channel, wherein the respective communication channel comprising one of an instant message, an electronic mail, a blog post, and a short message service message;

selecting, by the data processing apparatus, a first candidate answerer based on a ranking of the plurality of candidate answerers;

sending, by the data processing apparatus, the question to the first candidate answerer of the plurality of candidate answerers through the respective communication channel of the first candidate answerer;

determining, by the data processing apparatus, that the respective wait time of the first candidate answerer for a first answer from the first candidate answerer has expired without receiving the first answer, and in response;

selecting a second candidate answerer based on the ranking of the plurality of candidate answerers, and

sending the question to the second candidate answerer of the plurality of candidate answerers through the respective communication channel of the second candidate answerer;

receiving, by the data processing apparatus, a second answer to the question from the second candidate answerer; and

sending, by the data processing apparatus, the second answer to the asker and information that identifies the second answerer.

2. The method of claim 1, where selecting the plurality of candidate answerers comprises selecting candidate answerers that communicate using a communication channel of the asker.

3. The method of claim 1, further comprising:

determining that a quality of a social match between the asker and a candidate answerer in the plurality of candidate answerers satisfies a quality score; and

determining the respective wait time of the candidate answerer based on the quality score.

4. The method of claim 1, where sending the second answer to the asker further comprises:

sending the second answer to the asker through a first communication channel;

determining that the asker does not respond to the second answer within a predetermined amount of time; and

after determining that the asker does not respond to the second answer, sending the second answer to the asker through a second communication channel.

5. The method of claim 4, where the second communication channel is slower than the first communication channel.

6. The method of claim 1, wherein sending the question to the first candidate answerer is performed by:

providing a group of candidate answerers based on the ranking, the group of candidate answerers comprising at least two candidate answerers including the first candidate answerer;

providing the respective wait time of the first candidate answerer as a group wait time in response to determining that the respective wait time of the first candidate answerer is longer than respective wait times of other candidate answerers in the group; and

sending the question to candidate answerers in the group of candidate answerers.

7. A non-transitory computer-readable memory having instructions stored thereon, which, when executed by a processor, cause the processor to perform operations comprising:

receiving a question from an asker in which the question is associated with one or more topics;

selecting a plurality of candidate answerers based at least partly on each candidate answerer'"'"'s respective social relationship to the asker within a computer-implemented social network;

determining a respective wait time for each candidate answerer in the plurality of candidate answerers, where the respective wait time is based on one or more of a respective communication channel used by the candidate answerer and a historical responsiveness of the candidate answerer for the respective communication channel, wherein the respective communication channel comprising one of an instant message, an electronic mail, a blog post, and a short message service message;

selecting a first candidate answerer based on a ranking of the plurality of candidate answerers;

sending the question to the first candidate answerer of the plurality of candidate answerers through the respective communication channel of the first candidate answerer;

determining that the respective wait time of the first candidate answerer for a first answer from the first candidate answerer has expired without receiving the first answer, and in response;

selecting a second candidate answerer based on the ranking of the plurality of candidate answerers, and

sending the question to the second candidate answerer of the plurality of candidate answerers through the respective communication channel of the second candidate answerer;

receiving a second answer to the question from the second candidate answerer; and

sending the second answer to the asker and information that identifies the second answerer.

8. The computer-readable medium of claim 7, where selecting the plurality of candidate answerers comprises selecting candidate answerers that communicate using a communication channel of the asker.

9. The computer-readable medium of claim 7, further comprising:

determining that a quality of a social match between the asker and a candidate answerer in the plurality of candidate answerers satisfies a quality score; and

determining the respective wait time of the candidate answerer based on the quality score.

10. The computer-readable medium of claim 7, where sending the second answer to the asker further comprises:

sending the second answer to the asker through a first communication channel;

determining that the asker does not respond to the second answer within a predetermined amount of time; and

after determining that the asker does not respond to the second answer, sending the second answer to the asker through a second communication channel.

11. The computer-readable medium of claim 10, where the second communication channel is slower than the first communication channel.

12. The computer-readable medium of claim 7, wherein sending the question to the first candidate answerer is performed by:

providing a group of candidate answerers based on the ranking, the group of candidate answerers comprising at least two candidate answerers including the first candidate answerer;

providing the respective wait time of the first candidate answerer as a group wait time in response to determining that the respective wait time of the first candidate answerer is longer than respective wait times of other candidate answerers in the group; and

sending the question to candidate answerers in the group of candidate answerers.

13. A system comprising:

a processor; and

computer-readable medium coupled to the processor and having instructions stored thereon, which, when executed by the processor, cause the processor to perform operations comprising;

receiving a question from an asker in which the question is associated with one or more topics;

selecting a plurality of candidate answerers based at least partly on each candidate answerer'"'"'s respective social relationship to the asker within a computer-implemented social network;

determining a respective wait time for each candidate answerer in the plurality of candidate answerers, where the respective wait time is based on one or more of a respective communication channel used by the candidate answerer and a historical responsiveness of the candidate answerer for the respective communication channel, wherein the respective communication channel comprising one of an instant message, an electronic mail, a blog post, and a short message service message;

selecting a first candidate answerer based on a ranking of the plurality of candidate answerers;

sending the question to the first candidate answerer of the plurality of candidate answerers through the respective communication channel of the first candidate answerer;

determining that the respective wait time of the first candidate answerer for a first answer from the first candidate answerer has expired without receiving the first answer, and in response;

selecting a second candidate answerer based on the ranking of the plurality of candidate answerers, and

sending the question to the second candidate answerer of the plurality of candidate answerers through the respective communication channel of the second candidate answerer;

receiving a second answer to the question from the second candidate answerer; and

sending the second answer to the asker and information that identifies the second answerer.

14. The system of claim 13, where selecting the plurality of candidate answerers comprises selecting candidate answerers that communicate using a communication channel of the asker.

15. The system of claim 13, further comprising:

determining that a quality of a social match between the asker and a candidate answerer in the plurality of candidate answerers satisfies a quality score; and

determining the respective wait time of the candidate answerer based on the quality score.

16. The system of claim 13, where sending the second answer to the asker further comprises:

sending the second answer to the asker through a first communication channel;

determining that the asker does not respond to the second answer within a predetermined amount of time; and

after determining that the asker does not respond to the second answer, sending the second answer to the asker through a second communication channel.

17. The system of claim 16, where the second communication channel is slower than the first communication channel.

18. The system of claim 13, wherein sending the question to the first candidate answerer is performed by:

providing a group of candidate answerers based on the ranking, the group of candidate answerers comprising at least two candidate answerers including the first candidate answerer;

providing the respective wait time of the first candidate answerer as a group wait time in response to determining that the respective wait time of the first candidate answerer is longer than respective wait times of other candidate answerers in the group; and

sending the question to candidate answerers in the group of candidate answerers.