Emergency call placement systems and methods

• US 9,445,250 B2
• Filed: 12/31/2014
• Issued: 09/13/2016
• Est. Priority Date: 01/11/2011
• Status: Active Grant

• Current Assignee: Best Buy Health Incorporated (Best Buy Co., Inc.)
• Original Assignee: GreatCall Incorporated (Best Buy Co., Inc.)
• Inventors: Brenton, Scott, van der Raadt, Krijn, Matsuo, Kotaro, Williams, Dean, Sieg, Jonathan J.
• Primary Examiner(s): DOAN, KIET M
• Application Number:
  US14/588,011
• Publication Number:
  US 20150111521A1
• Time in Patent Office: 622 Days
• Field of Search: 455/404.2, 455/404.1, 455/466, 455/445, 455/426.2, 455/456.1, 455/435.1, 455/414.1, 455/417, 379/211.02, 379/329, 379/207.02
• US Class Current: 1/1
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

Systems and methods are provided for connecting a caller to an alternate telephone number, such as 9-1-1, when a call to a private response center does not result in immediate assistance, or when it is recognized by the private response center that emergency services are needed at the caller'"'"'s location. In one example, when the call to the private response center does not connect, the private response center may explicitly reject the call, causing the calling device to take action to call an emergency services telephone number, if needed. In another example, the call to the private response center may reach a customer service representative who recognizes that emergency services are needed. A signal is then sent to the calling device causing the device to call 9-1-1 directly.

Claims

1. A communications device, comprising:

an input interface;

a transceiver;

a microprocessor; and

a computer readable memory, the computer readable memory holding microprocessor instructions that, when executed by the microprocessor, cause the communications device to;

receive an input via the input interface;

in response to the input, place a first outgoing telephone call to a call recipient that is not a public safety answering point;

receive from the call recipient via the transceiver an electronic signal indicating that the first outgoing call is rejected by the call recipient, wherein the electronic signal indicating that the first outgoing call is rejected by the call recipient is received after the first telephone call reaches a person;

in response to the receipt of the electronic signal indicating that the first outgoing call is rejected by the call recipient, prompt a user of the communications device for an indication that a second outgoing call is to be placed to a public safety answering point; and

place the second outgoing call to the public safety answering point upon receipt of the indication from the user that the second outgoing call is to be placed.

2. The communications device of claim 1, wherein the microprocessor instructions, when executed by the microprocessor, further cause the communications device to join the first and second outgoing calls into a three-way call.

3. The communications device of claim 1, wherein the electronic signal indicating that the first outgoing call is rejected by the call recipient is received as a short message service (SMS) message.

4. The communications device of claim 1, wherein the electronic signal indicating that the first outgoing call is rejected by the call recipient is received as one or more dual-tone multiple-frequency (DTMF) tones.

5. The communications device of claim 1, wherein the electronic signal indicating that the first outgoing call is rejected by the call recipient is received as a third telephone call.

6. A communications device, comprising:

an input interface;

a transceiver;

a microprocessor; and

a computer readable memory, the computer readable memory holding microprocessor instructions that, when executed by the microprocessor, cause the communications device to;

receive an input via the input interface;

in response to the input, place a first outgoing telephone call to a call recipient that is not a public safety answering point;

receive from the call recipient via the transceiver an electronic signal indicating that the first outgoing call is rejected by the call recipient; and

in response to the receipt of the electronic signal indicating that the first outgoing call is rejected by the call recipient, place a second outgoing call to a public safety answering point;

wherein the electronic signal indicating that the first outgoing call is rejected by the call recipient is received after the first outgoing call has been automatically answered by the recipient and while the first telephone call has not reached a person.

7. The communications device of claim 6, wherein the instructions, when executed by the processor, further cause the communications device to automatically place the second call.