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Enterprise wide system and methods for configuring, diagnosing, and updating appliances

  • US 9,450,811 B2
  • Filed: 09/19/2013
  • Issued: 09/20/2016
  • Est. Priority Date: 11/25/2008
  • Status: Active Grant
First Claim
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1. A client-side configuration of an enterprise wide system to provide appliance field support, said client-side configuration comprising:

  • a portable field computer configured to access a web server of a server-side configuration of said enterprise wide system via a network;

    a client software application residing on said portable field computer and including computer-executable instructions providing a uniform user interface which is independent of an appliance type under test and which is common across all appliances of the enterprise wide system;

    an appliance independent of the field computer and the client software, wherein said appliance includes a programmable universal control board comprising programmable control firmware inside the appliance configured to be programmed for one of a plurality of appliance types of said enterprise wide system; and

    an appliance connection kit configured to operatively directly connect the programmable universal control board of the appliance with said portable field computer without communicating, over a network device.

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