Service agreement performance validation in a cloud hosted environment

• US 9,451,015 B2
• Filed: 10/11/2013
• Issued: 09/20/2016
• Est. Priority Date: 09/09/2013
• Status: Expired due to Fees

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Musial, John G., Patil, Sandeep R., Shiraguppi, Riyazahamad M., Sivakumar, Gandhi, Trevathan, Matthew B.
• Primary Examiner(s): Chan, Wing F
• Assistant Examiner(s): MANIWANG, JOSEPH R
• Application Number:
  US14/051,484
• Publication Number:
  US 20150074175A1
• Time in Patent Office: 1,075 Days
• Field of Search: 709/203, 709/224
• US Class Current: 1/1
• CPC Class Codes: G06F 11/3006 where the computing system is distributed, e.g. networked systems, clusters, multiprocessor systems multiprogramming arrangements G06F9/46; allocation of resources G06F9/50
• CPC Class Codes: G06F 21/00 Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
• CPC Class Codes: G06F 21/31 User authentication
• CPC Class Codes: G06F 2221/2111 Location-sensitive, e.g. geographical location, GPS
• CPC Class Codes: G06F 9/45558 Hypervisor-specific management and integration aspects
• CPC Class Codes: H04L 41/5096 wherein the managed service relates to distributed or central networked applications
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal

Abstract

Service agreement performance validation includes receiving a request for access to an application from a client system. The application is hosted by a data center in a network-hosted computing environment. The service agreement performance validation also includes querying a global positioning system receiver for geographic location information of the data center, receiving the geographic location information from the global positioning system receiver, transmitting the geographic location information to the client system, and providing access to the application.

Claims

1. A system, comprising:

a computer processor; and

a memory including logic executable by the computer processor, the logic configured to implement a method, the method comprising;

for each of a plurality of data centers in a network-hosted computing environment, receiving geographic location information in global positioning system (GPS) coordinate values from a GPS receiver associated with a corresponding data center;

transmitting the geographic location information, as a geographic address, of at least one of the plurality of data centers to a client system on which an application is running via the network-hosted computing environment, the application running on the client system under a service level agreement between a user of the client system and a host provider of the network-hosted computing environment;

providing the client system with an option, via an interface, to configure severity values for association with each of a plurality of non-conformance types, with respect to performance of the application at a data center,

each of the severity values defining a separate action to be taken; and

transmitting service data corresponding to the performance of the application to the client system;

wherein the actions include migrating the currently-running application to a different data center based on an identification of one of the configured severity values with respect to the service data, the different data center selected based on the geographic location information.

2. The system of claim 1, the logic further configured for implementing:

providing a geographic map for the client system; and

populating the geographic map with the geographic address of the data centers and corresponding service data associated with service activities specific to the client system only, the service data including an application identification and an application instance identification.

3. The system of claim 2, wherein the service data includes application instance start date and time and application instance stop date and time.

4. The system of claim 2, wherein the service data includes application status including active and inactive.

5. The system of claim 2, wherein the service data includes application instance migration information.

6. The system of claim 1, the logic further configured for implementing:

providing, to the client system, a view of any application instances specific to the client system that are non-conformant with terms of the service level agreement.

7. The system of claim 1, the logic further configured for implementing:

providing an option to the client system, along with the geographic location information of the different data center, to accept or reject the different data center with respect to migrating the application in response to a non-conformance.

8. The system of claim 1, the logic further configured for implementing:

providing, to the client system, a view of a schedule of applications and application instances and corresponding geographic locations of data centers; and

providing an option to the client system to accept or reject at least one of the data centers with respect to the schedule in response to a non-conformance.

9. The system of claim 1, wherein geographic location information is received from a global positioning system that is communicatively coupled to a global positioning system satellite.

10. The system of claim 1, wherein the network-hosted computing environment is a cloud computing network.