System and method for queue management

• US 9,454,736 B2
• Filed: 03/30/2009
• Issued: 09/27/2016
• Est. Priority Date: 03/30/2009
• Status: Active Grant

• Current Assignee: Q.Nomy
• Original Assignee: Q-Nomy Incorporated
• Inventors: Reuveni, Eran, Silberstein, Assaf
• Primary Examiner(s): Gofman, Alex
• Assistant Examiner(s): Gurmu, Muluemebet
• Application Number:
  US12/413,625
• Publication Number:
  US 20100250612A1
• Time in Patent Office: 2,738 Days
• Field of Search: 707/799, 709/206
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events

Abstract

A system and method for managing a queue may receive a selection of an image, symbol, or avatar from a user. The user may be associated with the selected image, which may provide an anonymous connection to the user. The selected image may be used to display a status of the queue and to summon the user to receive a service. Other embodiments are described and claimed.

Claims

1. A method comprising:

using a processor, providing a user with a plurality of images from a free list of images available to use as an avatar to be used to indicate a user'"'"'s place in a queue;

receiving a selection of an image from among the plurality of images from the user, the user waiting in the queue;

in response to the user selection, removing the image from the free list using the processor;

using the processor, associating the image with the user, wherein for each user in the queue, a different image is associated with that user;

using the processor, displaying a user'"'"'s queue status on a display using the image; and

using the processor, summoning the user from the queue to receive a service when the user reaches the front of the queue by displaying the image on the display.

2. The method of claim 1, comprising displaying a plurality of images associated with a respective plurality of users waiting in the queue.

3. The method of claim 2, wherein said summoning comprises displaying the image differently than others of the plurality of images.

4. The method of claim 1, wherein the image is associated with an audio content and wherein displaying the image comprises sounding the audio content.

5. The method of claim 1, wherein none of the plurality of images provided to the user are associated with a user currently in the queue.

6. The method of claim 1, comprising printing on a ticket the image.

7. The method of claim 1, comprising:

associating the user and the service with an identification parameter;

providing the user with a printed ticket, the ticket having printed thereon the identification parameter; and

upon summoning the user to receive the service, displaying the identification parameter.

15. The method of claim 1, comprising, when a user leaves the queue, returning the image associated with the user to the free list.

17. The method of claim 1, wherein the image is not alphanumeric.

19. The method of claim 1, comprising providing information regarding the customer to a service provider at a service provider terminal.

8. A system comprising:

a controller to;

provide a user with a plurality of images from a free list of available images available to use as an avatar to be used to indicate a user'"'"'s place in a queue,

receive a selection of an image from among the plurality of images from the user, the user waiting in the queue,

remove the image from the free list,

and

associate the image with the user, wherein for each user in the queue, a different image is associated with that user; and

a display to;

display a queue status using the image; and

summon the user from the queue to receive a service when the user reaches the front of the queue by displaying the image.

9. The system of claim 8, wherein the display is to display a plurality of images associated with a respective plurality of users waiting in the queue.

10. The system of claim 8, wherein to summon the user the display displays the image associated with the user differently than others of the plurality of images.

11. The system of claim 8, wherein none of the plurality of images provided to the user are associated with a user currently in the queue.

12. The system of claim 8, wherein the controller is to cause a printing of the image on a ticket.

16. The system of claim 8, wherein the controller is to, when a user leaves the queue, return the image associated with the user to the free list.

18. The system of claim 8, wherein the image is not alphanumeric.

20. The system of claim 8, comprising a service provider terminal.

13. A method of managing a queue comprising:

displaying to a user desiring to enter the queue a plurality of images from a free list of images available to use as an avatar to be used to represent a user in the queue;

receiving from the user a selection of an image of the plurality of images;

removing the selected image from the free list such that the image is not available to another user;

and

displaying to the user on a monitor the place the user has in the queue using the selected image, wherein the queue is a queue to meet with a person providing a service, and wherein the selected image does not provide identification information for the user, the queue comprising a plurality of users, each user associated with a different image.

14. The method of claim 13, comprising storing a plurality of images, and wherein the images presented to the user are a subset of the stored images.