Solution that leverages an instant messaging system to manage ad hoc business process workflows

• US 9,454,737 B2
• Filed: 08/29/2008
• Issued: 09/27/2016
• Est. Priority Date: 08/29/2008
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Nicol, William B. II, Smith, Andrew B.
• Primary Examiner(s): Eskandarnia, Arvin
• Assistant Examiner(s): DESAI, MARGISHI V
• Application Number:
  US12/201,793
• Publication Number:
  US 20100057862A1
• Time in Patent Office: 2,951 Days
• Field of Search: 705/1, 709/203, 709/206
• US Class Current: 1/1
• CPC Class Codes: G06N 3/02 Neural networks
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 12/1813 for computer conferences, e.g. chat rooms instant messaging H04L51/04; protocols for multimedia communication H04L65/1101; arrangements for multi-party communication H04L65/403; telephonic conference arrangements H04M3/56; television conference systems H04N7/15

Abstract

A process definition entered into a user interface that is coupled with an instant messaging client application can be identified. The process definition can represent an ad hoc business process. The process definition can utilize entities defined in a contact of the instant messaging (IM) client application. The process definition can execute. Upon reaching a terminating condition defined within the process definition, results of executing the process definition can be presented via the user interface.

Claims

1. A method for utilizing an instant messaging system to manage the execution of ad hoc business processes comprising:

identifying a user-created process definition entered into a user interface of an instant messaging client application by a user, wherein said process definition represents an ad hoc business process, and, wherein the process definition utilizes entities defined in a contact of the instant messaging (IM) client application;

creating the process definition by defining process flow controls for directing execution of the process definition based upon responses to the IMs received from the participants, wherein the process flow controls comprise at least a process continuation and a process termination;

during an instant messaging communication session and responsive to an invocation action invoked from the user interface of the instant messaging client application, executing the process definition; and

upon reaching a terminating condition defined within the process definition, presenting results of executing the process definition via the user interface, wherein the process definition created by the user interface is written in a standardized computing language.

2. The method of claim 1, wherein creating the process definition further comprises:

assigning entities from the contact list to a participant sequence for the process definition, wherein the participant sequence represents an ordered list of participants in the ad hoc business process; and

specifying message text for instant messages (IMs) to the participants of the participant sequence.

3. The method of claim 2, further comprising:

associating a data item with the process definition, wherein said data item conveys additional self-contained information related to the ad hoc business process.

4. The method of claim 2, wherein the associated data item comprises at least one of an electronic file and a Universal Resource Locator (URL).

5. The method of claim 1, wherein executing the process definition further comprises:

generating an IM, wherein contents of the IM are comprised of at least one element defined within the process definition;

conveying the IM to a participant of the ad hoc business process, wherein the participant is a member of a participant sequence, wherein the participant sequence is an element of the process definition;

receiving a response to the IM from the participant; and

evaluating the received response against at least one process flow control of the process definition.

6. The method of claim 5, wherein the generating the IM, conveying the IM, receiving the response, and evaluating the received response are performed for a plurality of participants contained within the participant sequence.

7. The method of claim 5, wherein the contents of the instant message comprise at least two of a message text, an electronic document attachment, and a URL.

8. The method of claim 1, wherein the process definition comprises an IM text from the instant messaging client application to be delivered to participants, wherein the process definition comprises a participant sequence that represents a sequence in which process instant messages are delivered to participants receiving the IM text, and wherein the process definition comprise process flow controls that define conditions for continuing and terminating execution of the process definition, wherein the defined conditions are based on expected responses from the participants.

9. A system that utilizes an instant messaging system to manage the execution of ad hoc business processes comprising:

an instant messaging system, comprising hardware and software, configured to convey instant messages (IMs) between a plurality of instant messaging client applications, said instant messaging system comprising;

a process handler configured to interface with the IM system to;

receive a process definition in a IM client user interface from a user;

create the process definition by defining process flow controls for directing execution of the process definition based upon responses to the IMs received from participants, wherein the process flow controls comprise at least a process continuation and a process termination; and

send and receive IMs in accordance with the process definition to execute the ad hoc business process, wherein said ad hoc business process is able to be invoked for the instant messaging user during an instant messaging session utilizing one of the plurality of instant messaging client applications; and

a storage medium storing a plurality of process definitions, each of the process definitions representing an ad hoc business process that requires communication between a plurality of entities, wherein said plurality of entities are members of the instant messaging (IM) system;

wherein the process definition is written in a standardized computing language that is interpretable by the process handler.

10. The system of claim 9, wherein the process definition further comprises:

a participant sequence representing a plurality of participants of the ad hoc business process, wherein said plurality of participants are listed in a user-specified order, wherein said user-specified order outlines a sequential delivery of the IMs, and, wherein said plurality of participants correspond to entities of the IM system contained within a contact list of a process originator.

11. The system of claim 10, further comprising:

an associated data element representing additional self-contained information related to the ad hoc business process, wherein the associated data element comprises at least one of an electronic document and a URL.

12. The system of claim 9, wherein the process handler further comprises:

an instant message generator configured to create the IMs conveyed to the plurality of entities; and

a process controller configured to evaluate an instant message response from an entity against process control logic contained within the process definition, wherein said evaluation determines a flow of the process definition.

13. The system of claim 12, further comprising:

a process definition user interface configured to enable creation of the process definition, wherein said process definition user interface is coupled with an instant messaging client application of the instant messaging system.

14. The system of claim 9, wherein the process definition comprise process flow controls that define conditions for continuing and terminating execution of the process definition, wherein the defined conditions are based on expected responses from the participants.

15. A computer program product that utilizes an instant messaging system to manage the execution of ad hoc business processes comprising:

a non-transitory computer usable storage medium having computer usable program code embodied therewith, the computer usable program code comprising;

computer usable program code stored in the non-transitory storage medium configured to identify a user-created process definition entered into a user interface of an instant messaging client application by a user, wherein said process definition represents an ad hoc business process, and, wherein the process definition utilizes entities defined in a contact of the instant messaging (IM) client application;

computer usable program code stored in the non-transitory storage medium configured to create the process definition by defining process flow controls for directing execution of the process definition based upon responses to the IMs received from the participants, wherein the process flow controls comprise at least a process continuation and a process termination;

computer usable program code stored in the non-transitory storage medium configured to, during an instant messaging communication session and responsive to an invocation action invoked from the user interface of the instant messaging client application, execute the process definition; and

computer usable program code stored in the non-transitory storage medium configured to upon reaching a terminating condition defined within the process definition, present results of executing the process definition via the user interface, wherein the process definition comprise process flow controls that define conditions for continuing and terminating execution of the process definition, wherein the defined conditions are based on expected responses from the participants.

16. The computer program product of claim 15, wherein creating the process definition further comprises:

computer usable program code stored in the non-transitory storage medium configured to assign entities from the contact list to a participant sequence for the process definition, wherein the participant sequence represents an ordered list of participants in the ad hoc business process; and

computer usable program code stored in the non-transitory storage medium configured to specify message text for instant messages (IMs) to the participants of the participant sequence.

17. The computer program product of claim 16, further comprising:

computer usable program code stored in the non-transitory storage medium configured to associate a data item with the process definition, wherein said data item conveys additional self-contained information related to the ad hoc business process.

18. The computer program product of claim 16, wherein the associated data item comprises at least one of an electronic file and a Universal Resource Locator (URL).

19. The computer program product of claim 15, wherein the computer usable program code configured to execute the process definition further comprises:

computer usable program code stored in the non-transitory storage medium configured to generate an IM, wherein contents of the IM are comprised of at least one element defined within the process definition;

computer usable program code stored in the non-transitory storage medium configured to convey the IM to a participant of the ad hoc business process, wherein the participant is a member of a participant sequence, wherein the participant sequence is an element of the process definition;

computer usable program code stored in the non-transitory storage medium configured to receive a response to the IM from the participant; and

computer usable program code stored in the non-transitory storage medium configured to evaluate the received response against at least one process flow control of the process definition.

20. The computer program product of claim 19, wherein the computer usable program code configured to generate the IM, the computer usable program code configured to convey the IM, the computer usable program code configured to receive the response, and the computer usable program code configured to evaluate the received response of are performed for a plurality of participants contained within the participant sequence.