Point-Of-Sale (POS) direct support of self-checkout
First Claim
1. A method for dynamically switching a Self-Checkout (SCO) station between a self-service mode of operation conducted by a customer and an assisted mode of operation conducted by a cashier, the method programmed in a non-transitory processor-readable medium as executable instructions that are executed by one or more hardware processors configured to execute the method, comprising:
- creating, by the one or more hardware processors, a first interface associated with a first mode of operation for the SCO station;
associating, by the one or more hardware processors, the first interface with a first workflow for first actions to perform in response to first selections made on the first interface during the first mode of operation, the first mode of operation is a customer-driven SCO station operations;
creating, by the one or more hardware processors, a second interface associated with a second mode of operation for the SCO station, wherein the SCO station configured to identify and process one of the first and second modes of operations during startup of the SCO station based on configuration settings for the SCO station;
associating, by the one or more hardware processors, the second interface with a second workflow for second actions to perform in response to second selections made on the second interface during the second mode of operation, the second mode of operation is a cashier-driven customer checkout operations for the SCO station; and
porting, by the one or more hardware processors, the first and second interfaces and the first and second workflows to the SCO station, and dynamically switching, by the SCO station, between the first and second workflows for the customer-driven SCO station operations when the SCO station is operated by the customer for the first mode of operation as the self-service mode of operation and the cashier-driven customer checkout operations when the SCO station is operated by the cashier for the second mode of operation as the assisted mode of operation.
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Accused Products
Abstract
Techniques for Point-Of-Sale (POS) direct support of Self Checkout (SCO) are provided. A checkout station is configured with software to support two different interfaces and workflows: one interface and workflow supporting SCO on the checkout station and the other interface and the other workflow supporting assisted checkout operation. The checkout station can be dynamically switched between the two modes of operation, such that the checkout station is usable within an enterprise for both cashier assisted operations for customers and for self-service checkout operations performed by customers without assistance.
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Citations
19 Claims
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1. A method for dynamically switching a Self-Checkout (SCO) station between a self-service mode of operation conducted by a customer and an assisted mode of operation conducted by a cashier, the method programmed in a non-transitory processor-readable medium as executable instructions that are executed by one or more hardware processors configured to execute the method, comprising:
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creating, by the one or more hardware processors, a first interface associated with a first mode of operation for the SCO station; associating, by the one or more hardware processors, the first interface with a first workflow for first actions to perform in response to first selections made on the first interface during the first mode of operation, the first mode of operation is a customer-driven SCO station operations; creating, by the one or more hardware processors, a second interface associated with a second mode of operation for the SCO station, wherein the SCO station configured to identify and process one of the first and second modes of operations during startup of the SCO station based on configuration settings for the SCO station; associating, by the one or more hardware processors, the second interface with a second workflow for second actions to perform in response to second selections made on the second interface during the second mode of operation, the second mode of operation is a cashier-driven customer checkout operations for the SCO station; and porting, by the one or more hardware processors, the first and second interfaces and the first and second workflows to the SCO station, and dynamically switching, by the SCO station, between the first and second workflows for the customer-driven SCO station operations when the SCO station is operated by the customer for the first mode of operation as the self-service mode of operation and the cashier-driven customer checkout operations when the SCO station is operated by the cashier for the second mode of operation as the assisted mode of operation. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method for dynamically switching a Self-Checkout (SCO) station between a self-service mode of operation conducted by a customer and an assisted mode of operation conducted by a cashier, the method programmed in a non-transitory processor-readable medium as executable instructions that are executed by one or more hardware processors configured to execute the method, comprising:
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configuring, by the one or more hardware processors, the SCO station to present a first interface associated with a first workflow for self-service operations by the customer performing a checkout by operating the SCO station, and wherein the self-service operations represent the self-service mode of operation for the SCO station, and wherein the configuring occurs during startup of the SCO station based on configuration settings for the SCO station; detecting, by the one or more hardware processors, an authorized command for dynamically switching from the self-service operations to cashier-assisted operations that represent the assisted mode of operation for the SCO station; halting, by the one or more hardware processors, the self-service operations and configuring the SCO station to present a second interface associated with a second workflow for the cashier-assisted operations for the checkout; and dynamically initiating, by the one or more hardware processors, the second interface and the second workflow on the SCO station dynamically switching from the first workflow to the second workflow on the SCO station. - View Dependent Claims (12, 13, 14, 15, 16, 17)
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18. A system for dynamically switching a checkout station between a self-service mode of operation conducted by a customer and an assisted-mode of operation conducted by a cashier, comprising:
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a hardware server having executable instructions residing in a non-transitory computer-readable medium as a mode configuring manager that executes on one or more hardware processors of the hardware server; and the checkout station having executable instructions residing in a non-transitory computer-readable storage medium as a mode configuring agent that executes on one or more processors of the checkout station, the mode configuring agent configured during startup of the checkout station to place the checkout station in a specific mode of operation based on configuration settings for the checkout station; the mode configuring manager configured to;
i) port a first interface to the checkout station and the first interface having a first workflow of operations for customer-driven self-service checkouts conducted by the customer, wherein the customer-driven self-service checkouts represent the self-service mode of operation for the checkout station, and ii) to port a second interface to the checkout station and the second interface having a second workflow of operations for cashier-driven customer checkouts, wherein the cashier-driven customer checkouts represent the assisted-mode of operation for the checkout station, and the mode configuring agent configured to;
i) determine when to dynamically initiate the first interface and the first workflow within the checkout station, ii) determine when to dynamically initiate the second interface and the second workflow within the checkout station, and iii) dynamically switching between the first workflow when the first interface is dynamically initiated on the checkout station and the second workflow when the second interface is dynamically initiated on the checkout station. - View Dependent Claims (19)
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Specification