Business networking information feed alerts

• US 9,456,044 B2
• Filed: 01/10/2014
• Issued: 09/27/2016
• Est. Priority Date: 09/23/2010
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Herman, Bradley
• Primary Examiner(s): HUQ, FARZANA B
• Application Number:
  US14/152,211
• Publication Number:
  US 20140129678A1
• Time in Patent Office: 991 Days
• Field of Search: 709/203, 709/206, 709217-219, 709/224, 709/228, 709/238, 705/27, 705/319
• US Class Current: 1/1
• CPC Class Codes: G06F 16/24568 Data stream processing; Continuous queries
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 40/205 Parsing
• CPC Class Codes: H04L 63/029 Firewall traversal, e.g. tunnelling or, creating pinholes
• CPC Class Codes: H04L 65/612 for unicast
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/55 Push-based network services
• CPC Class Codes: H04L 69/16 Implementation or adaptation of Internet protocol [IP], of transmission control protocol [TCP] or of user datagram protocol [UDP]

Abstract

Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer products for providing information external to an organization in an information feed. A message may be received from an information service provider in accordance with a previously defined request. The defined request may include one or more parameters specifying requested data. The message may include data provided in accordance with the one or more parameters. The data in the message may be processed to create a data object. The data object may include at least a portion of the data provided in accordance with the one or more parameters. The data object may be stored in a database. The data object may then be provided for display on a display device in an information feed associated with the record.

Claims

1. A system comprising:

a database system implemented using a server system, the database system configurable to cause;

maintaining, using the database system, a database storing a plurality of records pertaining to business operations of an organization;

processing, using the database system, a message received from an information service provider in accordance with one or more parameters of a request for information, the information service provider being external to the organization, the one or more parameters indicating information of interest with respect to the organization, the message comprising data from at least one source external to the organization;

processing the message data to obtain a plurality of news items;

creating or updating, using the database system, one or more data objects in a database to identify information of the news items, the information comprising an identity of the at least one source;

generating, based at least on the identity of the at least one source, a first feed item comprising at least a portion of the information of the news items, the first feed item being identifiable in association with a first one of the records; and

sharing the first feed item in a feed of a social networking system, the feed configured to be displayed in a user interface on a display device and configured to include one or more updates related to the first record.

2. The system recited in claim 1, wherein the first feed item is shared in feeds of designated users.

3. The system recited in claim 2, wherein the designated users are identified as followers of an entity associated with the organization, the entity being one of:

a user, a record, or a customer relationship management (CRM) object.

4. The system recited in claim 2, wherein the designated users are identified in association with a signup operation to receive messages from the information service provider in accordance with the one or more parameters.

5. The system recited in claim 1, wherein the first feed item is shared in one or more designated feeds comprising one or more of:

a feed of the organization, a feed of a department of the organization, a feed accessible by users of the organization, a feed of a user of the organization, a feed of a group of users of the organization, a feed of a record, a feed of a CRM object of the organization, a feed of a product of the organization, or a feed of a service of the organization.

6. The system recited in claim 1, wherein the user interface is configured to receive user input from one or more users regarding the first feed item to be displayed in association with the first feed item in the feed, the user input comprising one or more of:

a post, a comment, or a ranking indicating importance of the first feed item with respect to the organization.

7. The system recited in claim 1, wherein the one or more parameters identify one or more of:

a provider of messages, an information source, a frequency of message sending from a provider, a volume of messages from a provider, a search term, a recipient of data objects, or a group of recipients of data objects.

8. The system recited in claim 1, wherein the message is received via a network from a web services end-point associated with the information service provider.

9. The system recited in claim 1, wherein the message data comprises one or more of:

news article data, blog data, or web page data.

10. The system recited in claim 1, wherein the message is one of:

an e-mail message, an HTTP get message, an HTTP post message, an XML message, a SOAP message, or an RSS feed message.

11. The system recited in claim 1, wherein the one or more parameters are search parameters for information relating to the first record.

12. The system recited in claim 1, wherein the first feed item comprises one or more of:

a title associated with the message data, a source of the message data, or a uniform resource indicator providing a location of the message data.

13. The system recited in claim 1, wherein:

the user interface provides access to an on-demand service available to a plurality of organizations, and

a client machine is associated with a first one of the organizations, the client machine comprising the display device.

14. The system recited in claim 1, wherein the database system is accessible to a plurality of tenants in a multi-tenant database environment.

15. The system recited in claim 1, wherein:

the message comprises a plurality of data blocks, the data blocks comprising at least some of the message data, and

processing the message data to obtain the news items comprises;

identifying the information service provider,

determining that one of the data blocks is unparsed,

selecting the unparsed data block, and

parsing, based on an identity of the information service provider, data in the unparsed data block into data items having specified types.

16. The system recited in claim 15, wherein a specified type is one of:

a source, a uniform resource indicator, an author, a publisher, a date, a time, a title, a user rating, a location, or a language.

17. A computer program product comprising computer-readable program code to be executed by one or more processors when retrieved from a non-transitory computer-readable medium, the program code comprising instructions configurable to cause:

maintaining a database in a database system storing a plurality of records pertaining to business operations of an organization;

processing, using the database system, a message received from an information service provider in accordance with one or more parameters of a request for information, the information service provider being external to the organization, the one or more parameters indicating information of interest with respect to the organization, the message comprising data from at least one source external to the organization;

processing the message data to obtain a plurality of news items;

creating or updating, using the database system, one or more data objects in a database to identify information of the news items, the information comprising an identity of the at least one source;

generating, based at least on the identity of the at least one source, a first feed item comprising at least a portion of the information of the news items, the first feed item being identifiable in association with a first one of the records; and

sharing the first feed item in a feed of a social networking system, the feed configured to be displayed in a user interface on a display device and configured to include one or more updates related to the first record.

18. The computer program product recited in claim 17, wherein the first feed item is shared in feeds of designated users.

19. A method comprising:

maintaining, using a database system implemented using a server system, a database storing a plurality of records pertaining to business operations of an organization;

processing, using the database system, a message received from an information service provider in accordance with one or more parameters of a request for information, the information service provider being external to the organization, the one or more parameters indicating information of interest with respect to the organization, the message comprising data from at least one source external to the organization;

processing the message data to obtain a plurality of news items;

creating or updating, using the database system, one or more data objects in a database to identify information of the news items, the information comprising an identity of the at least one source;

generating, based at least on the identity of the at least one source, a first feed item comprising at least a portion of the information of the news items, the first feed item being identifiable in association with a first one of the records; and

sharing the first feed item to in a feed of a social networking system, the feed configured to be displayed in a user interface on a display device and configured to include one or more updates related to the first record.

20. The method recited in claim 19, wherein the first feed item is shared in one or more designated feeds comprising one or more of:

a feed of the organization, a feed of a department of the organization, a feed accessible by users of the organization, a feed of a user of the organization, a feed of a group of users of the organization, a feed of a record, a feed of a CRM object of the organization, a feed of a product of the organization, or a feed of a service of the organization.