Information processing apparatus, method, computer-readable storage medium, and information processing system

• US 9,459,816 B2
• Filed: 04/22/2015
• Issued: 10/04/2016
• Est. Priority Date: 05/02/2014
• Status: Active Grant

• Current Assignee: Canon Kabushiki Kaisha (Canon Inc.)
• Original Assignee: Canon Kabushiki Kaisha (Canon Inc.)
• Inventors: Takenouchi, Takuya
• Primary Examiner(s): EBRAHIMI DEHKORD, SAEID
• Application Number:
  US14/693,360
• Publication Number:
  US 20150317104A1
• Time in Patent Office: 531 Days
• Field of Search: 358/1.15
• US Class Current: 1/1
• CPC Class Codes: G03G 15/5075 Remote control machines, e.g. by a host
• CPC Class Codes: G03G 15/5079 for maintenance
• CPC Class Codes: G03G 2215/00109 Remote control of apparatus, e.g. by a host
• CPC Class Codes: G03G 2215/00126 Multi-job machines
• CPC Class Codes: G06F 3/1207 resulting in the user being informed about print result after a job submission
• CPC Class Codes: G06F 3/1222 Increasing security of the print job
• CPC Class Codes: G06F 3/1238 Secure printing, e.g. user identification, user rights for device usage, unallowed content, blanking portions or fields of a page, releasing held jobs
• CPC Class Codes: G06F 3/1259 Print job monitoring, e.g. job status
• CPC Class Codes: G06F 3/1292 Mobile client, e.g. wireless printing
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 67/025 for remote control or remote monitoring of applications
• CPC Class Codes: H04L 69/28 Timers or timing mechanisms used in protocols
• CPC Class Codes: H04L 69/40 for recovering from a failure of a protocol instance or entity, e.g. service redundancy protocols, protocol state redundancy or protocol service redirection management of faults, events, alarms or notifications in data switching networks H04L41/06

Abstract

An information processing apparatus obtains a notification item regarding the status of a processing apparatus that executes predetermined processing. The information processing apparatus notifies an external apparatus of one or a plurality of messages so as to, when the number of notification items obtained within a predetermined time is equal to or smaller than a predetermined number, notify a plurality of messages corresponding to the plurality of notification items, and when the number of notification items exceeds the predetermined number, notify one message based on the contents of at least some items out of the plurality of notification items.

Claims

1. An information processing apparatus comprising:

a memory device; and

a CPU in communication with the memory device, wherein the CPU is programmed to;

obtain a notification item regarding a status of a processing apparatus that executes predetermined processing; and

notify an external apparatus of a plurality of messages corresponding to obtained notification items as long as a number of the notification items obtained within a predetermined period does not exceed a predetermined number, and

notify, as for a plurality of notification items obtained over the predetermined number within the predetermined period, one message based on contents of at least some items out of the plurality of notification items obtained over the predetermined number.

2. The apparatus according to claim 1, wherein

the external apparatus includes an apparatus regarding a notification service configured to notify a message, and

the predetermined number includes a number based on a notification condition in the notification service.

3. The apparatus according to claim 2, wherein the predetermined number includes a number based on a notification count limitation of the notification service within the predetermined period.

4. The apparatus according to claim 3, wherein the CPU is further programmed to:

obtain a notifiable count of the notification service from the external apparatus, and

notify a message in accordance with the predetermined number based on the obtained notifiable count.

5. The apparatus according to claim 1, wherein the CPU is further programmed to:

store a notification history, and

notify a message in accordance with the predetermined number based on the stored notification history.

6. The apparatus according to claim 5, wherein the CPU is further programmed to:

determine, based on the stored notification history, whether to notify an obtained notification item in accordance with the obtaining, and

perform the notification in accordance with the determination.

7. The apparatus according to claim 6, wherein the CPU is further programmed to:

in a case where it is determined not to notify the notification item in accordance with the obtaining, save the notification item, and

notify one message of contents based on contents of the plurality of saved notification items.

8. The apparatus according to claim 1, wherein the CPU is further programmed to:

in a case where a plurality of obtained notification items include an item regarding an error of the processing apparatus, inquire of the processing apparatus whether the error has been recovered, and

in a case where it is determined that the error has been recovered, notify a message not including the item corresponding to the error.

9. The apparatus according to claim 1, wherein the CPU is further programmed to:

control the processing apparatus to execute a job to be processed by the processing apparatus, and

notify the message in accordance with the predetermined number based on the number of jobs to be processed by the processing apparatus.

10. The apparatus according to claim 9, wherein, in a case where the number of jobs to be processed by the processing apparatus exceeds the predetermined number, the CPU is further programmed to notify one message based on contents of all the plurality of notification items corresponding to the plurality of jobs.

11. The apparatus according to claim 1, wherein the processing apparatus includes a printing apparatus configured to print an image.

12. The apparatus according to claim 11, wherein the information processing apparatus includes a server connected to the printing apparatus via a network.

13. The apparatus according to claim 12, wherein the CPU is further programmed to:

perform the notification in accordance with, of a plurality of accounts corresponding to a plurality of printing apparatuses, an account corresponding to a printing apparatus that obtains a notification item, and

perform the notification depending on whether the number of notification items corresponding to the account exceeds the predetermined number.

14. The apparatus according to claim 1, wherein the status includes at least one of a job to be processed by the processing apparatus and a state of the processing apparatus.

15. An information processing system comprising:

a processing apparatus configured to execute predetermined processing; and

at least one server configured to obtain a notification item regarding a status of said processing apparatus,

wherein said at least one server notifies an external apparatus of a plurality of messages corresponding to obtained notification items as long as a number of the notification items obtained within a predetermined period does not exceed a predetermined number, and notifies, as for a plurality of notification items obtained over the predetermined number within the predetermined period, one message based on contents of at least some items out of the plurality of notification items obtained over the predetermined number.

16. A method in an information processing system, comprising:

causing at least one server to obtain a notification item regarding a status of a processing apparatus that executes predetermined processing; and

causing the at least one server to notify an external apparatus of a plurality of messages corresponding to obtained notification items as long as a number of the notification items obtained within a predetermined period does not exceed a predetermined number, and notify, as for a plurality of notification items obtained over the predetermined number within the predetermined period, one message based on contents of at least some items out of the plurality of notification items obtained over the predetermined number.

17. An information processing apparatus comprising:

a memory device; and

a CPU in communication with the memory device, wherein the CPU is programmed to;

obtain a notification item regarding a status of a processing apparatus that executes predetermined processing;

in a case where a notification item is obtained and a number of messages already notified within a predetermined period exceeds a predetermined number, notify an external apparatus of a message corresponding to the notification item after a wait until the number of messages becomes not larger than the predetermined number; and

in a case where a plurality of notification items wait for notification, notify, as for the plurality of notification items obtained over the predetermined number within the predetermined period, one message based on contents of at least some items out of the plurality of notification items obtained over the predetermined number.

18. An information processing system comprising:

a processing apparatus configured to execute predetermined processing; and

at least one server configured to obtain a notification item regarding a status of said processing apparatus,

wherein, in a case where a notification item is obtained from said processing apparatus and a number of messages already notified within a predetermined period exceeds a predetermined number, said at least one server notifies an external apparatus of a message corresponding to the notification item after a wait until the number of messages becomes not larger than the predetermined number, and

wherein, in a case where a plurality of notification items wait for notification, said at least one server notifies, as for the plurality of notification items obtained over the predetermined number within the predetermined period, one message based on contents of at least some items out of the plurality of notification items obtained over the predetermined number.