Apparatus and method for system error monitoring

• US 9,461,879 B2
• Filed: 05/31/2013
• Issued: 10/04/2016
• Est. Priority Date: 07/02/2012
• Status: Active Grant

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: Kawaguchi, Katsuaki
• Primary Examiner(s): Luu, Le H
• Application Number:
  US13/906,537
• Publication Number:
  US 20140006607A1
• Time in Patent Office: 1,222 Days
• US Class Current: 1/1
• CPC Class Codes: H04L 41/06 Management of faults, events, alarms or notifications
• CPC Class Codes: H04L 41/0604 using filtering, e.g. reduction of information by using priority, element types, position or time
• CPC Class Codes: H04L 41/0631 using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
• CPC Class Codes: H04L 41/0695 the faulty arrangement being the maintenance, administration or management system
• CPC Class Codes: H04L 43/0823 Errors, e.g. transmission errors
• CPC Class Codes: H04L 45/02 Topology update or discovery

Abstract

A disclosed monitoring method is executed by a computer. The monitoring method includes detecting an event occurred in a monitoring target; specifying data of an event which corresponds with the detected event, by searching a first storage storing at least data of an event, which occurred when maintenance on the monitoring target started, or data of an event, which occurred when the maintenance on the monitoring target ended; and outputting data indicating that the maintenance on the monitoring target started or ended when data of an event, which corresponds with the detected event, is specified.

Claims

1. A computer-readable, non-transitory storage medium storing a program for causing a computer to execute a process, the process comprising:

detecting an event which occurred in a monitoring target;

specifying data of an event which corresponds with the detected event, by searching a first storage storing at least data of an event, which occurred when maintenance on the monitoring target started, or data of an event, which occurred when the maintenance on the monitoring target ended;

first outputting data representing that the maintenance on the monitoring target started or ended when data of an event, which corresponds with the detected event, is specified;

detecting that the detected event corresponds with a first event that occurred when the maintenance on the monitoring target started or a second event that occurred when the maintenance on the monitoring target ended;

determining whether the monitoring target is being monitored by using a second storage storing data representing whether the monitoring target is being monitored;

second outputting data representing that a user forgot to interrupt monitoring of the monitoring target in a case of detecting that the detected event corresponds with the first event and determining that the monitoring target is being monitored; and

third outputting data representing that the user forgot to restart the monitoring of the monitoring target in a case of detecting that the detected event corresponds with the second event and determining that the monitoring target is not being monitored.

2. The computer-readable, non-transitory storage medium as set forth in claim 1, wherein the process further comprising:

receiving a request to present the detected event; and

outputting data for presenting the user the detected event.

3. The computer-readable, non-transitory storage medium as set forth in claim 2, wherein the process further comprising:

receiving a request to interrupt or restart the monitoring from the user to whom the detected event was presented; and

changing data representing whether the monitoring target is being monitored according to the request from the user, wherein the data is stored in the second storage.

4. The computer-readable, non-transitory storage medium as set forth in claim 1, wherein the second outputting comprising:

receiving a request to present content in case of interrupting the monitoring from the user who was notified that the user forgot to interrupt the monitoring;

generating list data of events so as to make an event which occurred after the detected event occurred identifiable or so as not to include the event which occurred after the detected event occurred; and

outputting the list data of the events.

5. The computer-readable, non-transitory storage medium as set forth in claim 1, wherein the third outputting comprising:

receiving a request to present content in case of restarting the monitoring from the user who was notified that the user forgot to restart the monitoring;

generating list data of events so as to include the event which occurred after the detected event occurred; and

outputting the list data of the events.

6. The computer-readable, non-transitory storage medium as set forth in claim 1, wherein the process further comprising:

receiving a request including a designation of start or end of maintenance and requests to start recording data of the event which occurred in the monitoring target;

storing data of an event, which occurred in the monitoring target after receiving the request, in a third storage;

receiving another request, which requests to end recording the data of the event which occurred in the monitoring target;

finishing storing data of an event, which occurred in the monitoring target after receiving the another request, in the third storage; and

storing data of an event, which is stored in the third storage, in the first storage in association with data representing the designation of start or end of maintenance.

7. A monitoring method, comprising:

detecting, by using a computer, an event which occurred in a monitoring target;

specifying, by using the computer, data of an event which corresponds with the detected event, by searching a first storage storing at least data of an event, which occurred when maintenance on the monitoring target started, or data of an event, which occurred when the maintenance on the monitoring target ended;

outputting, by using the computer, data representing that the maintenance on the monitoring target started or ended when data of an event, which corresponds with the detected event, is specified;

detecting, by using the computer, that the detected event corresponds with a first event which occurred when the maintenance on the monitoring target started or a second event which occurred when the maintenance on the monitoring target ended;

determining whether the monitoring target is being monitored by using the computer and a second storage storing data representing whether the monitoring target is being monitored;

outputting, by using the computer, data representing that a user forgot to interrupt monitoring of the monitoring target in a case of detecting that the detected event corresponds with the first event and determining that the monitoring target is being monitored; and

outputting, by using the computer, data representing that the user forgot to restart the monitoring of the monitoring target in a case of detecting that the detected event corresponds with the second event and determining that the monitoring target is not being monitored.

8. A monitoring apparatus, comprising:

a memory; and

a processor configured to use the memory and execute a process, the process comprising

detecting an event which occurred in a monitoring target;

specifying data of an event which corresponds with the detected event, by searching a first storage storing at least data of an event, which occurred when maintenance on the monitoring target started, or data of an event, which occurred when the maintenance on the monitoring target ended;

outputting data representing that the maintenance on the monitoring target started or ended when data of an event, which corresponds with the detected event, is specified;

detecting that the detected event corresponds with a first event which occurred when the maintenance on the monitoring target started or a second event which occurred when the maintenance on the monitoring target ended;

determining whether the monitoring target is being monitored by using a second storage storing data representing whether the monitoring target is being monitored;

outputting data representing that a user forgot to interrupt monitoring of the monitoring target in a case of detecting that the detected event corresponds with the first event and determining that the monitoring target is being monitored; and

outputting data representing that the user forgot to restart the monitoring of the monitoring target in a case of detecting that the detected event corresponds with the second event and determining that the monitoring target is not being monitored.