Systems and methods to confirm initiation of a callback
First Claim
Patent Images
1. A method, comprising:
- receiving, from a first device, over a first communication channel, a first request for a first connection between a second device and a destination, wherein the first request comprises a reference identifying the second device;
in response to the first request,providing, over a second communication channel, a first code to the second device using the reference;
receiving a second code over the first communication channel from the first device;
determining, by a computing device, whether the first code matches the second code;
in response to a determination that the first code matches the second code,storing, by the computing device, information to associate the reference identifying the second device with the first device; and
initiating, by the computing device, the first connection between the second device identified by the reference and the destination; and
subsequent to the storing of the information to associate the reference and the first device,receiving a second request from the first device for a connection to the second device identified by the reference included in the second request; and
initiating, by the computing device, the second connection without further transmitting a code to the second device identified by the reference for confirmation that the second request is originated from a user of the second device.
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Abstract
Methods and apparatuses to initiate callback with confirmation. In one embodiment, a method includes: receiving a reference (e.g., a callback phone number) in a request for a connection to a destination; providing a code via the reference in response to the request; receiving a code to confirm the request; determining whether the received code matches the provided code; and initiating a connection via the reference for the connection to the destination if the received code matches the provided code.
541 Citations
20 Claims
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1. A method, comprising:
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receiving, from a first device, over a first communication channel, a first request for a first connection between a second device and a destination, wherein the first request comprises a reference identifying the second device; in response to the first request, providing, over a second communication channel, a first code to the second device using the reference; receiving a second code over the first communication channel from the first device; determining, by a computing device, whether the first code matches the second code; in response to a determination that the first code matches the second code, storing, by the computing device, information to associate the reference identifying the second device with the first device; and initiating, by the computing device, the first connection between the second device identified by the reference and the destination; and subsequent to the storing of the information to associate the reference and the first device, receiving a second request from the first device for a connection to the second device identified by the reference included in the second request; and initiating, by the computing device, the second connection without further transmitting a code to the second device identified by the reference for confirmation that the second request is originated from a user of the second device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A non-transitory computer-readable storage medium storing computer-readable instructions which when executed, cause a system to perform:
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receiving, from a first device, over a first communication channel, a first request for a first connection between a second device and a destination, wherein the first request comprises a reference identifying the second device; in response to the first request, providing, over a second communication channel, a first code to the second device using the reference; receiving a second code over the first communication channel from the first device; determining, by a computing device, whether the first code matches the second code; in response to a determination that the first code matches the second code, storing, by the computing device, information to associate the reference identifying the second device with the first device; and initiating, by the computing device, the first connection between the second device identified by the reference and the destination; and subsequent to the storing of the information to associate the reference and the first device, receiving a second request from the first device for a connection to the second device identified by the reference included in the second request; and initiating, by the computing device, the second connection without further transmitting a code to the second device identified by the reference for confirmation that the second request is originated from a user of the second device.
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20. A system, comprising:
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a memory; and at least one processor coupled to the memory to; receive over a first communication channel, a first request for a first connection between a second device and a destination, wherein the first request comprises a reference identifying the second device; in response to the first request, provide, over a second communication channel, a first code to the second device using the reference ; receive a second code over the first communication channel from the first device; determine whether the first code matches the second code; in response to a determination that the first code matches the second code, store information to associate the reference identifying the second device with the first device; initiate first connection between the second device identified by the reference and the destination; and subsequent to storing of the information to associate the reference and the first device, receive a second request from the first device for a connection to the second device identified by the reference included in the second request; and initiate the second connection without further transmitting a code to the second device identified by the reference for confirmation that the second request is originated from a user of the second device.
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Specification