Selective call routing and blocking

• US 9,462,122 B1
• Filed: 06/07/2005
• Issued: 10/04/2016
• Est. Priority Date: 06/07/2004
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: AOL Inc. (Apollo Global Management, Inc.)
• Inventors: Bates, Peter
• Primary Examiner(s): DEANE JR, WILLIAM J
• Application Number:
  US11/146,284
• Time in Patent Office: 4,137 Days
• Field of Search: 379/202.01, 379/201.01, 37926501-26514, 37926601-2661, 379/158, 379/179, 379/201.1, 379/207.16, 379/210.02
• US Class Current: 1/1
• CPC Class Codes: H04L 65/103 in the network
• CPC Class Codes: H04L 65/1089 by adding media; by removing media
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04M 2201/14 Delay circuits; Timers
• CPC Class Codes: H04M 3/02 Calling substations, e.g. by ringing selective calling H04Q
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 7/006 Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP) , including next generation networks with a packet-switched transport layer H04L65/00 takes precedence; aspects not specific to the type of network H04M3/00; special services in those networks H04M3/42

Abstract

Managing an outgoing telephone call includes receiving a request for a telephone call to a first call participant from a second call participant. A list that is specified by the second call participant is accessed. The list specifies users of an electronic communications system for which contact information is maintained. Whether the first call participant is included in the list of users is determined. A group of one or more of the users included in the list of users with which the first call participant is associated is identified when the first call participant is included in the list of users. A rule associated with the identified group that indicates a manner in which electronic communications of the first or second call participants should be handled is accessed, and a manner in which the call should be handled that is in accordance with the accessed rule is identified.

Claims

1. A method for managing an outgoing telephone call, the method comprising the following operations performed with at least one processor:

receiving a request for a telephone call to a first call participant from a second call participant;

accessing, from a database, a plurality of groups that are specified by the second call participant, each group including one or more users of an electronic communications system for which contact information is maintained;

determining whether the first call participant is identified in at least one of the groups of users;

accessing, for the identified group, a rule specified by the second call participant that indicates a manner in which electronic communications of the first or second call participants should be handled; and

providing instructions to handle the call in accordance with a manner identified in the accessed rule.

2. The method of claim 1 wherein:

accessing a rule comprises accessing a rule that indicates how the call should be handled based on an availability of the first call participant or the second call participant to participate in the call, and

providing instructions to handle the call comprises;

accessing an indication of an availability of the first call participant or the second call participant to participate in the call; and

providing instructions to handle the call based on the accessed indication of availability.

3. The method of claim 2 wherein accessing an indication of availability of the first call participant or the second call participant to participate in the call comprises accessing an indication of an event from an electronic calendar of the first call participant or the second call participant.

4. The method of claim 1 wherein:

accessing a rule comprises accessing a rule that indicates how the call should be handled based on an online presence of the first call participant or the second call participant; and

providing instructions to handle the call comprises;

accessing an indication of an online presence of the first call participant or the second call participant; and

providing instructions to handle the call based on the accessed indication.

5. The method of claim 1 wherein:

accessing a rule comprises accessing a rule that indicates a time at which a call to the first call participant or from the second call participant is to be blocked; and

providing instructions to handle the call comprises;

accessing an indication of a time at which the request for the call to the first call participant was received;

comparing the time at which the request was received to the time at which a call to the first call participant or from the second call participant is to be blocked; and

providing instructions to handle the call based on a result of the comparison.

6. The method of claim 1 wherein:

accessing a rule comprises accessing a rule that indicates a time at which a call to the first call participant or from the second call participant is to be allowed; and

providing instructions to handle the call comprises;

accessing an indication of a time at which the request for the call to the first call participant was received;

comparing the time at which the request was received to the time at which a call to the first call participant or from the second call participant is to be allowed; and

providing instructions to handle the call based on a result of the comparison.

7. The method of claim 1 wherein:

accessing a rule comprises accessing a rule that indicates a maximum allowable amount of time for which the first call participant may participate in telephone calls during a period of time; and

providing instructions to handle the call comprises;

accessing an indication of an amount of time for which the first call participant has participated in telephone calls during the period of time;

comparing the amount of time for which the first call participant has participated in telephone calls to the maximum allowable amount of time; and

providing instructions to handle the call based on a result of the comparison.

8. The method of claim 7 wherein the amount of time comprises an aggregated amount of time for all telephone calls during the period of time.

9. The method of claim 7 wherein the amount of time comprises an amount of time spent with one second call participant, wherein the second accessing and the comparing steps are performed with respect to the amount of time spent with the second call participant during the period of time.

10. The method of claim 1 wherein:

accessing a rule comprises accessing a rule that indicates a maximum allowable number of telephone calls in which the first call participant may participate during a period of time; and

providing instructions to handle the call comprises;

accessing an indication of a number of telephone calls in which the first call participant has participated during the period of time;

comparing the number of telephone calls in which the first call participant has participated to the maximum allowable number of telephone calls; and

providing instructions to handle the call based on a result of the comparison.

11. The method of claim 1 wherein:

accessing a rule comprises accessing a rule that indicates at least one person to whom the second call participant may or may not place telephone calls; and

providing instructions to handle the call comprises;

identifying the first call participant as a person to whom the call was placed;

comparing the first call participant to the at least one indicated person; and

providing instructions to handle the call based on a result of the comparison.

12. The method of claim 11 wherein the person is identified and the rule is accessed by at least one of an online identifier, a given name, an alias, a phone number, and another identifier.

13. The method of claim 1 wherein:

accessing a rule comprises accessing a rule that indicates at least one person from whom the first call participant may or may not receive telephone calls; and

providing instructions to handle the call comprises;

identifying the second call participant as a person from whom the call was received;

comparing the second call participant to the at least one indicated person; and

providing instructions to handle the call based on a result of the comparison.

14. The method of claim 13 wherein the person is identified and the rule is accessed by at least one of an online identifier, a given name, an alias, a phone number, and another identifier.

15. The method of claim 1 wherein:

accessing a rule comprises accessing a rule that indicates how the call should be handled based on an importance of the call, and

providing instructions to handle the call comprises;

accessing an indication of an importance of the call; and

providing instructions to handle the call based on the accessed indication.

16. The method of claim 1 wherein:

accessing a rule comprises accessing a rule that indicates how the call should be handled based on a characteristic of the first call participant or the second call participant, and

providing instructions to handle the call comprises;

accessing an indication of a characteristic of the first call participant or the second call participant; and

providing instructions to handle the call based on the accessed indication.

17. The method of claim 16 wherein the characteristic is at least one of an age, a gender, an occupation, a location, a characteristic indicated by a profile of the first or second call participant, a characteristic indicated by other electronic content associated with the first or second call participant, or another characteristic of the first or second call participant.

18. The method of claim 1 wherein:

accessing a rule comprises accessing a rule that indicates that the call should be delivered to an intended recipient if the intended recipient is included in the group of one or more users; and

providing instructions to handle the call comprises;

determining that the first call participant is included in the group of one or more users; and

determining that the call should be delivered to the first call participant because the first call participant is included in the group of one or more users.

19. The method of claim 1 wherein providing instructions to handle comprises providing instructions so that the second call participant is identified for the first call participant before the first call participant is allowed to answer the call.

20. The method of claim 1 wherein providing instructions to handle the call comprises providing instructions so that the call is delivered to the first call participant.

21. The method of claim 1 wherein providing instructions to handle the call comprises providing instructions so that the call is blocked from the first call participant.

22. The method of claim 1 wherein providing instructions to handle the call comprises providing instructions so that the call is rung with an identified tone for the first call participant.

23. The method of claim 1 wherein providing instructions to handle the call comprises providing instructions so that the call is ring busy for the second call participant.

24. The method of claim 1 wherein providing instructions to handle the call comprises providing instructions so that the call is routed to an identified system that is different than a system to which the call was to be routed originally.

25. The method of claim 24 wherein the different system is a voicemail system.

26. The method of claim 1 wherein providing instructions to handle the call comprises providing instructions to present an alert of the call to the first call participant.

27. The method of claim 1 wherein providing instructions to handle the call comprises providing instructions to play a pre-recorded message to the first call participant or the second call participant.

28. The method of claim 1 wherein receiving a request for a telephone call comprises receiving, at a telephony services provider, the request for the telephone call over a signaling path from a first telephony proxy server associated with the first call participant or from a second telephony proxy server associated with the second call participant, the first and second telephony proxy servers being controlled by a telephony infrastructure provider.

29. The method of claim 28 wherein accessing the plurality of groups of users comprises accessing, at the telephony services provider, the plurality of groups of users from a back-end system controlled by the telephony services provider.

30. The method of claim 28 wherein accessing the rule comprises accessing, at the telephony services provider, the rule from a back-end system controlled by the telephony services provider.

31. The method of claim 28 further comprising

establishing a voice path between the first telephony proxy server and the second telephony proxy server;

and

controlling the voice path with signals sent from the telephony services provider to the first proxy server over a first signaling path or to the second telephony proxy server over a second signaling path, the signals indicating the identified manner in which the call should be handled.

32. The method of claim 1 wherein accessing a plurality of groups of users of an electronic communications system comprises accessing at least one group of users of an instant messaging system for which presence information is maintained.

33. The method of claim 1 wherein the database comprises an address book of an e-mail system.

34. The method of claim 1, further comprising enabling the second call participant to specify each group of one or more users by specifying user identifiers for inclusion in each group.

35. The method of claim 34, wherein enabling the second call participant to specify each group comprises enabling the second call participant to manually select the user identifiers for inclusion in each group.

36. The method of claim 34, wherein enabling the second call participant to specify each group includes enabling the second call participant to specify one or more users for inclusion in each group.

37. The method of claim 36, wherein enabling the second call participant to specify each group comprises enabling the second call participant to manually select particular user identifiers for inclusion in each group of one or more users.

38. The method of claim 36, wherein at least one group includes multiple users.

39. The method of claim 36, wherein at least one group corresponds to a family of the second call participant or users that are part of a buddy list of the second call participant.

40. The method of claim 1, further comprising:

determining if an indication of a scheduled calendar event exists in an electronic calendar of the first or second call participant; and

if the indication of a scheduled calendar event exists in an electronic calendar of the first or second call participant, automatically routing the telephone call to a different system in accordance with the accessed rule for the identified group.

41. The method of claim 40, wherein the different system is a voicemail system.

42. The method of claim 40, further comprising:

if the indication of a scheduled calendar event exists in an electronic calendar of the first or second call participant, still allowing the telephone call to proceed to the first call participant in accordance with the accessed rule for the identified group.

43. The method of claim 1, further comprising accessing a plurality of rules for the identified group.

44. A non-transitory computer-readable medium storing instructions that, when executed by a processor, cause the processor to perform operations for managing an outgoing telephone call, the operations comprising:

receiving a request for a telephone call to a first call participant from a second call participant;

accessing, from a database, a plurality of groups that are specified by the second call participant, each group including one or more users of an electronic communications system for which contact information is maintained;

determining whether the first call participant is identified in at least one of the groups of users;

accessing, for the identified group, a rule specified by the second call participant that indicates a manner in which electronic communications of the first or second call participants should be handled; and

providing instructions to handle the call in accordance with a manner identified in the accessed rule.

45. The non-transitory computer-readable medium of claim 44, wherein the operations further comprise enabling the second call participant to specify each group of one or more users by specifying user identifiers for inclusion in each group.

46. A system for managing an outgoing telephone call, the system comprising:

at least one processor;

a memory storing instructions which, when executed by the at least one processor, cause the at least one processor to perform operations comprising;

receiving a request for a telephone call to a first call participant from a second call participant;

accessing, from a database, a plurality of groups that are specified by the second call participant, each group including one or more users of an electronic communications system for which contact information is maintained;

determining whether the first call participant is identified in at least one of the groups of users;

accessing, for the identified group, a rule specified by the second call participant that indicates a manner in which electronic communications of the first or second call participants should be handled; and

providing instructions to handle the call in accordance with a manner identified in the accessed rule.

47. The system of claim 46, further comprising instructions to cause the at least one processor to perform the operation of:

enabling the second call participant to specify each group of one or more users by specifying user identifiers for inclusion in each group.