Disambiguating user intent in conversational interaction system for large corpus information retrieval
First Claim
1. A method of disambiguating user intent in conversational interactions for information retrieval, the method comprising:
- receiving information for a set of content items, each of the content items being associated with metadata that describes the corresponding content items;
receiving information for structural knowledge, the structural knowledge showing relationships of multiple types among the content items;
receiving information for a user preference signature, the user preference signature describing preferences of a user for at least one of (i) particular content items and (ii) metadata associated with the content items;
receiving a first input from the user, the first input intended by the user to identify at least one desired content item;
determining an ambiguity index of the first input;
upon a condition in which the ambiguity index exceeds a first threshold value;
upon a condition in which at least one of the structural knowledge, the user preference signature, a location of the user, and a time of the first input is available;
determining a disambiguated first input based on the first input and the at least one of the structural knowledge, the user preference signature, the location of the user, and the time of the first input;
upon a condition in which the at least one of the structural knowledge, the user preference signature, the location of the user, and the time of the first input is not available;
presenting a question to the user;
receiving a second input from the user in response to the question; and
determining a disambiguated first input based on the first input and the second input; and
selecting a subset of content items from the set of content items based on comparing the disambiguated first input and the metadata associated with the subset of content items; and
upon a condition in which the ambiguity index does not exceed the first threshold value, selecting a subset of content items from the set of content items based on comparing the first input and the metadata associated with the subset of content items.
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Abstract
A method of disambiguating user intent in conversational interactions for information retrieval is disclosed. The method includes providing access to a set of content items with metadata describing the content items and providing access to structural knowledge showing semantic relationships and links among the content items. The method further includes providing a user preference signature, receiving a first input from the user that is intended by the user to identify at least one desired content item, and determining an ambiguity index of the first input. If the ambiguity index is high, the method determines a query input based on the first input and at least one of the structural knowledge, the user preference signature, a location of the user, and the time of the first input and selects a content item based on comparing the query input and the metadata associated with the content item.
274 Citations
11 Claims
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1. A method of disambiguating user intent in conversational interactions for information retrieval, the method comprising:
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receiving information for a set of content items, each of the content items being associated with metadata that describes the corresponding content items; receiving information for structural knowledge, the structural knowledge showing relationships of multiple types among the content items; receiving information for a user preference signature, the user preference signature describing preferences of a user for at least one of (i) particular content items and (ii) metadata associated with the content items; receiving a first input from the user, the first input intended by the user to identify at least one desired content item; determining an ambiguity index of the first input; upon a condition in which the ambiguity index exceeds a first threshold value; upon a condition in which at least one of the structural knowledge, the user preference signature, a location of the user, and a time of the first input is available; determining a disambiguated first input based on the first input and the at least one of the structural knowledge, the user preference signature, the location of the user, and the time of the first input; upon a condition in which the at least one of the structural knowledge, the user preference signature, the location of the user, and the time of the first input is not available; presenting a question to the user; receiving a second input from the user in response to the question; and determining a disambiguated first input based on the first input and the second input; and selecting a subset of content items from the set of content items based on comparing the disambiguated first input and the metadata associated with the subset of content items; and upon a condition in which the ambiguity index does not exceed the first threshold value, selecting a subset of content items from the set of content items based on comparing the first input and the metadata associated with the subset of content items. - View Dependent Claims (2, 3, 4, 5)
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6. A system for disambiguating user intent in conversational interactions for information retrieval, the system comprising:
a processor configured to; receive information for a set of content items, each of the content items being associated with metadata that describes the corresponding content items; receive information for structural knowledge, the structural knowledge showing relationships of multiple types among the content items; receive information for a user preference signature, the user preference signature describing preferences of a user for at least one of (i) particular content items and (ii) metadata associated with the content items; receive a first input from the user, the first input intended by the user to identify at least one desired content item; determine an ambiguity index of the first input; upon a condition in which the ambiguity index exceeds a first threshold value; upon a condition in which at least one of the structural knowledge, the user preference signature, a location of the user, and a time of the first input is available; determine a disambiguated first input based on the first input and the at least one of the structural knowledge, the user preference signature, the location of the user, and the time of the first input; upon a condition in which the at least one of the structural knowledge, the user preference signature, the location of the user, and the time of the first input is not available; present a question to the user; receive a second input from the user in response to the question; and determine a disambiguated first input based on the first input and the second input; and select a subset of content items from the set of content items based on comparing the disambiguated first input and the metadata associated with the subset of content items; and upon a condition in which the ambiguity index does not exceed the first threshold value, select a subset of content items from the set of content items based on comparing the first input and the metadata associated with the subset of content items. - View Dependent Claims (7, 8, 9, 10)
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11. A non-transitory computer-readable medium storing a plurality of instructions for controlling a data processor for disambiguating user intent in conversational interactions for information retrieval, the plurality of instructions including:
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an instruction that causes the data processor to receive information for a set of content items, each of the content items being associated with metadata that describes the corresponding content items; an instruction that causes the data processor to receive information for structural knowledge, the structural knowledge showing relationships of multiple types among the content items; an instruction that causes the data processor to receive information for a user preference signature, the user preference signature describing preferences of a user for at least one of (i) particular content items and (ii) metadata associated with the content items; an instruction that causes the data processor to receive a first input from the user, the first input intended by the user to identify at least one desired content item; an instruction that causes the data processor to determine an ambiguity index of the first input; upon a condition in which the ambiguity index exceeds a first threshold value; upon a condition in which at least one of the structural knowledge, the user preference signature, a location of the user, and a time of the first input is available; an instruction that causes the data processor to determine a disambiguated first input based on the first input and the at least one of the structural knowledge, the user preference signature, the location of the user, and the time of the first input; upon a condition in which the at least one of the structural knowledge, the user preference signature, the location of the user, and the time of the first input is not available; an instruction that causes the data processor to present a question to the user; an instruction that causes the data processor to receive a second input from the user in response to the question; and an instruction that causes the data processor to determine a disambiguated first input based on the first input and the second input; and an instruction that causes the data processor to select a subset of content items from the set of content items based on comparing the disambiguated first input and the metadata associated with the subset of content items; and upon a condition in which the ambiguity index does not exceed the first threshold value, an instruction that causes the data processor to select a subset of content items from the set of content items based on comparing the first input and the metadata associated with the subset of content items.
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Specification