Device control method and computer-readable recording medium
First Claim
1. A device control method in a communication system connectable via a network to an information apparatus of a user and to an information processing apparatus of a service center, the information apparatus being equipped with a first application for providing a telephone conversation function, a second application for providing a camera function, and a third application, the device control method comprising:
- receiving a first communication access for an identifier from the information apparatus based on a telephone conversation instruction at the information apparatus, the telephone conversation instruction comprising an instruction to initiate a telephone conversation with the information processing apparatus, the information apparatus initiating the first application to execute a telephone conversation process with the information processing apparatus based on the telephone conversation instruction, and receiving the identifier, which identifies the information apparatus, the identifier being assigned to the information apparatus by the first communication access;
transmitting the identifier and a confirmation destination address to the information apparatus in response to the first communication access, the confirmation destination address confirming an instruction from the information processing apparatus to the information apparatus;
receiving from the information processing apparatus the instruction to the information apparatus in association with the identifier;
receiving from the information apparatus a second communication access for destination information using the confirmation destination address in association with the identifier; and
transmitting the instruction to the information apparatus corresponding to the identifier, in response to the second communication access,wherein the third application is for requesting remote support to the communication system,when it is determined at the information apparatus that the transmitted instruction is an instruction to instruct the information apparatus to start the second application, the information apparatus is caused to continue the telephone conversation process using the first application and to start the second application absent a user operation at the information apparatus, and to receive from the information apparatus image information captured by the information apparatus using the camera function provided by the second application, and to forward the image information to the information processing apparatus, andthe instruction to instruct the information apparatus to start the second application is generated by the information processing apparatus based on the third application.
2 Assignments
0 Petitions
Accused Products
Abstract
A method in a communication system in the present disclosure includes: receiving a first access from the information apparatus which starts a first application for a telephone conversation function; transmitting an identifier and a confirmation destination address to the information apparatus in response to the first access; receiving an instruction to the information apparatus from the information processing apparatus; receiving a second access using the confirmation destination address from the information apparatus; transmitting the instruction to the information apparatus in response to the second access; and when it is judged that the instruction instructs the information apparatus to start the second application for providing a camera function, causing the information apparatus to continue the telephone conversation process, to start the second application without involving a user operation, receiving image information captured using the camera function from the information apparatus, and forwarding the image information to the information processing apparatus.
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Citations
18 Claims
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1. A device control method in a communication system connectable via a network to an information apparatus of a user and to an information processing apparatus of a service center, the information apparatus being equipped with a first application for providing a telephone conversation function, a second application for providing a camera function, and a third application, the device control method comprising:
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receiving a first communication access for an identifier from the information apparatus based on a telephone conversation instruction at the information apparatus, the telephone conversation instruction comprising an instruction to initiate a telephone conversation with the information processing apparatus, the information apparatus initiating the first application to execute a telephone conversation process with the information processing apparatus based on the telephone conversation instruction, and receiving the identifier, which identifies the information apparatus, the identifier being assigned to the information apparatus by the first communication access; transmitting the identifier and a confirmation destination address to the information apparatus in response to the first communication access, the confirmation destination address confirming an instruction from the information processing apparatus to the information apparatus; receiving from the information processing apparatus the instruction to the information apparatus in association with the identifier; receiving from the information apparatus a second communication access for destination information using the confirmation destination address in association with the identifier; and transmitting the instruction to the information apparatus corresponding to the identifier, in response to the second communication access, wherein the third application is for requesting remote support to the communication system, when it is determined at the information apparatus that the transmitted instruction is an instruction to instruct the information apparatus to start the second application, the information apparatus is caused to continue the telephone conversation process using the first application and to start the second application absent a user operation at the information apparatus, and to receive from the information apparatus image information captured by the information apparatus using the camera function provided by the second application, and to forward the image information to the information processing apparatus, and the instruction to instruct the information apparatus to start the second application is generated by the information processing apparatus based on the third application. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method for controlling an information apparatus which is equipped with a first application for providing a telephone conversation function, a second application for providing a camera function, and a third application,
the method causing a computer of the information apparatus to: -
sense a telephone conversation instruction comprising an instruction to initiate a telephone conversation with a predetermined destination; start the first application to perform the telephone conversation with the predetermined destination when the telephone conversation instruction is sensed; execute a communication access to a predetermined server using address information of the predetermined server that differs from the predetermined destination, separately from the telephone conversation process, in response to sensing of the telephone conversation instruction; receive an identifier and a confirmation destination address from the predetermined server, the identifier identifying the information apparatus, the confirmation destination address for confirming an instruction to the information apparatus from an information processing apparatus corresponding to the predetermined destination; access the predetermined server based on the confirmation destination address to receive the instruction to the information apparatus from the predetermined server; and when it is judged that the received instruction provides an instruction to start the second application, start the second application absent a user operation at the information apparatus in a state where the telephone conversation process is continued using the first application on the information apparatus, and transmit to the predetermined server image information captured by the information apparatus using the camera function provided by the second application, wherein the third application is for requesting remote support to the communication system, and the instruction to start the second application is generated by the information processing apparatus based on the third application. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A non-transitory computer-readable recording medium which stores a program executable by an information apparatus that includes with a first application for providing a telephone conversation function, a second application for providing a camera function, and a third application,
the program, when executed, causing a computer of the information apparatus to: -
sense a telephone conversation instruction comprising an instruction to initiate a telephone conversation with a predetermined destination; start the first application to perform the telephone conversation with the predetermined destination when the telephone conversation instruction is sensed; execute a communication access to a predetermined server using address information of the predetermined server that differs from the predetermined destination, separately from the telephone conversation process, in response to sensing of the telephone conversation instruction; receive an identifier and a confirmation destination address from the predetermined server, the identifier identifying the information apparatus, the confirmation destination address being for confirming an instruction to the information apparatus from an information processing apparatus corresponding to the predetermined destination; access the predetermined server based on the confirmation destination address to receive the instruction to the information apparatus from the predetermined server; and when it is judged that the received instruction provides an instruction to start the second application, start the second application absent a user operation at the information apparatus in a state where the telephone conversation process is continued using the first application on the information apparatus, and transmit to the predetermined server image information captured by the information apparatus using the camera function provided by the second application, wherein the third application is for requesting remote support to the communication system, and the instruction to start the second application is generated by the information processing apparatus based on the third application. - View Dependent Claims (14, 15, 16, 17, 18)
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Specification